1. MARY MARGARET V.R.
Mobile: 055 784 5434/ 056 103 1366 E-Mail: margaret@hotmail.co.in
Seeking middle level managerial assignments in HRD in a growth oriented organization.
EXECUTIVE SUMMARY
An astute professional with six years’ experience in Public Relations, Human Resource Management, Banking and
Remittance Services. Experience in handling a gamut of Human Resource Development functions and Banking Services.
Extensive experience in manpower management.Designing and implementing training programs to enhance the efficiency
and motivation levels of the employees. A keen communicator with the ability to relate to people across all hierarchical
levels in the organization and motivate them towards the achievement of organizational objectives. Hands on experience in
general administrative activities, personnel management and facilities management across assignments.
CAREER SKETCH
From 01February, 2014 with City Exchange L.L.C as Cash Desk Clerk
Promoted by Mustafa Sultan Enterprises,CityExchange L.L.C is one of the major money exchanges in UAE, specialized in
remittance services to India. City Exchange established in the year 1997 with the first branch in Bur Dubai, enjoys the
management support from STATE BANK OF TRAVANCORE, an associate of State Bank of India, which is India's largest
Public Sector Bank. The Company utilizes the expertise of the officers from State Bank of Travancore.
FUNCTIONAL SKILLS
Exchange House Services
 Providing excellent customer service at branch customer.
 Attending customers for making remittance, business transactions, currency exchange, demand drafts / telex transfer /
electronic transfer, WPS etc.
 Answering customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, and conversion.
 Giving information to customer about different modes of transaction, rates for different transaction/prices .
 Providing currency exchange & remittance delivery information and providing information of new or additional services.
 Maintaining records,and performs work processing assignments & related clerical duties and preparing daily reports.
 Opening NRE/NROBank Accounts and DepositSchemes in the nationalized Banks in India.
 Assisting in fund transaction through Bank Accounts as per the requestof Customers and providing Banking Services
to the customers.
 Assisting and maintaining AML policies and Central Bank regulations as per guide lines.
From 1July, 2011 to 14Dec, 2013 with M/s. Ram Coir Mills as HR Manager & Administrator
(Ram Coir Mills, the best exporter of door mats and matting’s, and the national award winner of best export performance,
founded by Mr. A. C. Santhakumar.It ensures an effective management of processes & practices that enhances customer
satisfaction and drive continual improvement.It has an excellent managementsystem of international standards along with
a homely atmosphere. It aims at a promising quality and personnel management system and a guaranteed work
environment).

2. FUNCTIONAL SKILLS
Exchange House Services
 Providing excellent customer service at branch customer.
 Attending customers for making remittance, business transactions, currency exchange, demand drafts / telex transfer /
electronic transfer, WPS etc.
 Answering customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, and conversion.
 Giving information to customer about different modes of transaction, rates for different transaction/prices.
 Providing currency exchange & remittance delivery information and providing information of new or additional services.
 Maintaining records,and performs work processing assignments & related clerical duties and preparing daily reports.
 Opening NRE/NROBank Accounts and DepositSchemes in the nationalized Banks in India.
 Assisting and maintaining AML policies and Central Bank regulations as per guide lines.
Recruitment & Selection
 Managing the implementation of HR policies for manpower planning, recruitment (Head Hunting, conducting
interviews), selection, induction, orientation and development of new employees in the organization.
 Screening the profile, conducting the Aptitude & English Test and scheduling the interview.
 Issuing the appointment letter and conducting induction program for new joiners.
Compensation & Benefits
 Managing job titles, job families and job levels along with the global counterparts.
 Ensuring compensation competitiveness for company as per Compens ation Philosophy.
 Responsible for bonus / incentive planning and increment systematize.
 Handling the development and administration of performance management programs in the organization, including
periodic performance reviews and appraisals for all staff members.
Statutory Compliance
 Ensuring compliance with statutory regulations like as ESI, PF, and Bonus Act.
 Handling various personnel management activities such as MIS, leave cards, payroll/ salaries, implementing statutory
compliance and organizational behavior (labor grievances, etc).
 Administering increments, revision of wages and salary supervision of ESI & E.P.F. and statutory deductions as
applicable from time to time.
Payroll Management
 Implementing & administering payroll policies to ensure accurate & timely compliance with statutory obligations.
 Developing and maintaining documentation and controls for all payroll related activities and procedures; serving as the
main contact all payroll related issues.
Training & Development
 Responsible for identifying, planning and executing needs for training, performance, educational programs, while
locating and recommending available resources to attain organizations objectives and enhance employee development.
 Conducting Induction training for new employees and developing the skills of the employees on the basis of
competency mapping.
 Integrated newly revitalized training and safety programs to meetgovernmentstandards and monitored the progression
designed to maximize employee’s response,performance and knowledge.
 Prepared shortand long-term training schedules utilizing a database for scheduling and tracking progress of
participants to ensure thatthe learning objectives are being metwhile checking for compliance and completion ofall
requirements for assigned personnel.

3.  Recognized for designing a challenging training program resulting in team members achieving higher proficiency
ratings during periodic skills testing,evaluations and promotion scores.
Certification Audits
 Conducting Certification Audits for SA, ISO, and C-TPAT.
 Conducting Internal Audits,Surveillance Audit and Buyer Audits.
 Conducting ManagementReview Meetings on a periodical basis.
 Preparing and updating manuals and procedures.
 Implementing AuditPolicies,Corrective Action Plans on the basis ofthe audits.
General Administration
 Supervise and manage day-to-day office administrative activities.
 Managing vendors and keeping track of all maintenance contracts and AMCs.
 Keeping records of visiting cards, utility payments, and printing of stationary.
 Coordinating with travel agencies for airlines & railway bookings, hotel bookings & car arrangements for employees &
guests.
 Handling vendor managementand office administration (adequacyofstationary / provisions / refreshments) and courier
& dispatch (inward / outward).
 Liaison with external agencies (police / municipalities / corporations / premise security agencies) and government
bodies.
IT SKILLS
MS Office and Internet Applications.
ACADEMIC CREDENTIALS
 Master of Business Administration (MBA) in HR and Marketing from Bharatiar University.
 Bachelor of Arts (B. A. Communicative English) from Kerala University.
 Plus Two (Humanities) under the Higher Secondary Education Board of Kerala
 SSLC from the Education Board of Kerala.
CURRICULAM PROJECTS
 Project 1:
Title: Editing Work-Techniques of Editing.
Place: Kairali T.V, Thiruvananthapuram, Kerala
 Project 2:
Title: A Study on Employee Stress and the Stress Management Practices of MRF Ltd. Kottayam, Kerala
Place: MRF Ltd. KOTTAYAM
SOCIAL AND ORGANISATIONAL SKILLS
 Team spirit.
 Good ability to adapt to multicultural environments.
 Good communication skills.
 Sense of organisation.
 Good experience in team management.
 Leadership.

4. PERSONAL DETAILS
Date of Birth : 23November, 1986
Address : Middle East Building, (Flat No – 1103), Al Nahda2, Dubai, UAE
Gender : Female
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi, Tamil and Malayalam
Passport No : K1069666
Visa Status : Working Visa (Valid up to February, 2018)
Salary (Last Drawn) : AED: 3600/- (Per Month)
Expected Salary : Negotiable
Availability : Immediate (One Month Notice Period)
Reason for Leaving : For better prospects