1. RESUME
SUBEESH M K
Personal Details:
DOB: 08-02-1984
Nationality: Indian
Status: Male/Single
Passport No:F5177136
Visa: Residence
Mob:00971-56-6147280
Email:
Info2subeesh@yahoo.co. in
Strengths/Skills
 Strong inter- personal
and communication
skills
 Ability to easily
understand new
concepts with minimum
refractory time
 High adaptability
 Perseverance and
Integrity to Work
 Innovative thinking
Trainings &
Workshops:
 Motivational training.
 Customer Relationship
Management.
Certifications,
 MCP( Microsoft
certified profession al
 MCAD(Microsoft
certified application
developer)
 MCSD (Microsoft
certified solution
developer
Abridge
Result-oriented, adaptable, self-motivated, and multilingual customer service
professional with good multitasking experience. An avid learner and a strong team
player, with competitive oral and written communication skills.
Career Summary
Current employment: Service Supervisor-Operations
(2009 April- Till date)
About the company
UAE Exchange, an ISO 9001: 2000 company is a leading global
remittance and exchange house with more than direct 700 offices in 31
countries and correspondent banking relationship with over 150 global
banks adds the strength of the company. Started over 32 years ago
showing with excellent growth figures with 138 branches across uae ,
and directly employees nearly 6000 people. Significant global player in
remittance holding a 6 % market share of total global remittance. It
leads the UAE remittance market, and is a Dubai Quality Appreciation
Program (DQAP) winner for 2006.
Job Profile
Talented, qualified and experienced banking professional with
strong analytical superior communication and handling complete
operations of the branch such as cash management, customer
service, administration, accounts, aml and fc dealing.
Experience profile
UAEEXCHANGE CENTRE LLC, ABUDHABIMALL BR. FROM 2013 -PRESENT
1. Branch Operations Supervisor.
 KYC for all customer transactions to ensure risk migration. Provide advice and
guidance about the products and services to customers as and when necessary.
 Aim to achieve minimum ‘Wait’ time and ‘Serve’ time and to reduce the TAT by
competent handling of resources.
 Ensure Customer complaints/feedbacks are addressed as per company norms, and
resolve Queries that have been escalated by branch staff.
 Play a proactive role in customer retention activity.
 Periodic competition analysis and reporting.
 Solicit referrals and initiate cross-selling opportunities to existing customers.
 Monitor day to day operations to ensure total adherence to company policies and
procedures.
 Provide assistance and support to tellers in dealing with customer problems that
are particularly sensitive and complex.
 Exercise due diligence in processes related to customer transactions, internal
control processes, AML compliances.
 Ensure that all tellers properly store and secure cash with in the branch as specified
within Vault Procedures and Safeguarding/Transferring of Cash.
 Responding to Internal / External Audit queries in a timely manner, ensuring that
the discrepancies pointed out by them are corrected immediately.
 Ensure cash handling is done as per company policy and cash balance at branch
and other valuables in the branch safe are secured and managed as instructed by
management.
 Exercise daily supervision over tellers and assure all appropriate controls are
observed.
 Manage cash in branch by maintaining adequate balances, efficient sourcing and
disposal of currencies and depositing cash to bank.

2. Organizational highlights
Was awarded as the service
champion for excellence
customer service in
abudhabi region.
Languages Known:
 English
 Hindi
 Malayalam
 Tamil
 Kannada
 Responsible for security financial instruments like drafts and Cheques.
 Identify improvement areas and propose constructive changes to achieve
operational excellence.
 Sell and buy TCs(traveler’s cheque),issue DDs and exchange currencies.
 Take initiative to deliver satisfying customer service to each visiting customers.
UAEEXCHANGE CENTRE LLC From April 2009-March 2013
2. Teller.
 Foreign currency exchange.
 Doing all type of remittance across the world
 Encashment and issue of traveler’s cheque.
 Coordination among tellers for functional effectiveness.
 Evaluation and arrangements of funding amount for deposit.
 Handling corporate customers for their foreign exchange and remittance
requirements.
 Accepting credit transactions and submissions of the cheques with correspondent
banks.
 Up gradation of foreign exchange rates.
 Keeping optimum stock of foreign currencies for anticipating future demands.
3 Tata communication service-Bangalore.
Marketing analyst. From july 2007 to aug 2008
 Successfully introduced product details to the customer.
 Conducted market study and collect feedback from the customer.
 Provide feedback and implementation plan for various corrective action plan.
4 MIIT software training institute.
Administrative officer. From jun 2006 to aug 2007
 Create new or revise existing methods by analyzing operating practices and
procedures.
 Assigns, reviews, tracks and prepares correspondence assignment.
 Understands and translate administrative and operating procedures and
policies.
Educational profile.
 Pursuing master of business administration (MBA) from Sikkim manipal
University(2013 at present).
 Bachelor of Science (physics) from Kannur University.(2002-2005)
 Diploma in software engineering.(2005-2006)
Declaration
I hereby confirm that the details mentioned above are true and correct to the
best of my knowledge.
SUBEESH MK