Myriamme Jean-Charles has over 10 years of experience in customer service, account management, sales, marketing, and event planning. She currently works as an Account Manager for First Impressions Pool Services Systems, where she writes and presents business proposals, acts as the primary point of contact for clients, and builds long-lasting customer relationships. Previously, she held roles as a Night Auditor/Guest Services representative for hotels in Atlanta and Orlando, and as a Client Relationship Executive Support for TravelClick, where she assisted with product development, order management, and client communication. Jean-Charles has a Bachelor's degree in Hospitality Management from the University of Central Florida.

1. MYRIAMME JEAN-CHARLES
4103 Nile Street Orlando, FL 32839 30084. (407) 914-3063. myrm_jcharles@yahoo.com
OBJECTIVE:
Energetic, reliable and dedicate, managerial skilled by working with a diverse group of people. Possessing
over Ten years of Customer Service, Account Manager, Sales and Marketing, Event Planning, Resort
Communications Services. Detail oriented, well organized and ability to multi task in a results oriented
business environment. Driving excellence in customer service and fostering above and beyond mindset to
maximize customer loyalty.
PROFESSIONAL EXPERIENCE:
Account Manager
August/2014/Present
First Impressions Pools Services Systems
• Write and present business proposals to established and prospective clients
• Operates as the lead point of contact for any and all matters specific to the clients
• Negotiate details of marketing campaigns with clients and external media partners
• Build and maintain a strong long lasting customers relationship
• Assess and research market competition in order to develop effective tactical marketing
Night Auditor/Guest Services
August/2014 – Present
Fairfield Inn by Marriott – Atlanta/Georgia
• Acts as manager on duty for the overnight shifts
• Prepare all daily, monthly and yearly reports
• Complete all credit card transmittals direct bills
• Assist and resolve guest issues and concerns
• Process all reports for the hotel and verifies all charges to guest accounts made during the day are
correct post room. Applies all hotel safety and security procedures to maintain a secure
environment
Client Relationship Executive Support
December/2010 – August/2014
TRAVELCLICK – Orlando/Florida
• Gathering of business requirements and filtering them down into a single product backlog
• Developing and updating of the knowledgebase
• Applying knowledge and understanding of the product and the process in assisting operations
with developing process materials for new features
• Responsible for various order management administrative functions
• Communicated with clients for any products request
• Assisted Revenue manager forecasting rates and rooms including product development and
implementation of new functionality
RESIDENCE INN BY MARRIOTT Convention Center 2004-2010
Night Auditor/Guest Services
• Prepare all daily, monthly and yearly reports
• Complete all credit card transmittals direct bills, and no show billing for the day
• Assist and resolve guest issues and concerns.
• Respond to all inbound phone traffic from guests.
• Process all report for the hotel
• Verifies all charges to guest accounts made during the day are correct post room
EDUCATION:
Bachelor in Science in Hospitality Management May 2014
University of Central Florida
Relevant coursework
Finance, Front Office Management, Convention Management, Supervision in Hospitality industry
Leading Human Resource ,Marketing and sales,Research,B2B, Guest Services Specialist

2. MYRIAMME JEAN-CHARLES
4103 Nile Street Orlando, FL 32839 30084. (407) 914-3063. myrm_jcharles@yahoo.com