Montressa Johnson is seeking office management opportunities. She has experience in office administration, customer service, and medical scheduling from roles at Ortho Wilmington, Medac Health Urgent Care, and Strategic Behavioral Center. She has an Associate's degree in Medical Office Administration and a Bachelor's degree in Art.

1. Montressa Johnson
5477 Horse Branch Road
Willard, NC 28478
910.604.0078 montressaj@gmail.com
Targeting Office Management Opportunities
OVERVIEW
Energetic professional with outstanding performance in Office Management and Customer Service with diversified experience on
demanding industries such as: medical field, retail and restaurant. Highly organized, detailed-oriented within fast-paced environments.
Outstanding analytical capabilities and demonstrated talent to provide comprehensive support. Solid multi-tasking skills.
AREA OF EXPERTISE
*Administration *Maintained Database *Scheduling & Calendaring *Maintained & Updated Manuals
*Meeting & Event Planning
Food Lion August 2016-Present
Durham, North Carolina
Customer Service Associate
• Welcome customers as they arrive at the supermarket
• Provide customers with information on daily deals and discounts
• Assist customers in finding their choice of items or escort them to the right shelves
• Answer customers’ queries regarding products and deliveries
• Guide customers throughout the shopping process
• Perform cashier duties by handling cash, credit and check payments
• Manage customers’ refunds and returns
• Keep a vigilant eye on shoplifters and fraudulent credit cards
• Report any suspicious activity within the premise of supermarket
PROFESSIONAL EXPERIENCE
EDUCATION
Associate of Applied Science, Medical Office Administration May 2015
Cape Fear Community College | Wilmington, North Carolina
Bachelor of Arts, Art May 2008
North Carolina Central University | Durham, North Carolina

2. Ortho Wilmington | Procedure Scheduler December 2015-Present
Wilmington, North Carolina
 Accurately gathers necessary demographic and clinical information from patient interviews and other sources and enters into
appropriate database; obtains other necessary information and signatures required for scheduling and registration. Seeks
appropriate resources to resolve issues about the type, date or location of prescribed procedures.
 Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients,
physicians, and staff.
 Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
 Conducts all activities with knowledge and understanding of Orth Wilmington's mission and values, regulatory compliance
requirements, payer requirements, HIPAA privacy and security requirements, the overall revenue cycle procedures and the
office's policies.
 Performs the necessary financial clearance processes, i.e. eligibility, insurance verification with professional and excellent
customer service.
Medac Health Urgent Care | Medical Office Receptionist June 2015-April 2016
Wilmington, North Carolina
 Managed registration and discharge of patients.
 Verified insurance and received co-pays and coinsurance payments.
 Answered multiple phone lines and sent faxes.
Strategic Behavioral Center | Receptionist April 2015-July 2015
Wilmington, North Carolina
 Answered phones, forwarded calls and took detailed messages.
 Managed appointment calendar for office.
 Opened and distributed mail daily.
 Greeted clients and prepared conference room for meetings.
 Distribute incoming faxes and maintained the copy room.
 Copied and scanned documents.
PROFICIENCIES
Communication skills, public speaking, leadership skills, good listener and writing skills
Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook, Publisher)
Adobe C2S
COMMUNITY ORGANIZATIONS
Member, North Carolina Central University Alumni Association
Wilmington Area Rebuilding Ministry
Hurricane Katrina Volunteer
REFERENCES AVAIALBE UPON REQUEST