Kimberly Dennell is seeking a position that allows growth within a company. She has over 15 years of experience in customer service and administrative roles in the hospitality and retail industries. Her experience includes office management, customer service, dispatching, administrative assistance, front desk operations, cashier work, and volunteer computer training. She has a certificate in network systems administration and seeks to apply her education and well-rounded skill set to contribute value for a new employer.

1. Kimberly Dennell
4500 Blakiston Street Phila, Pa. 19136
Phone 215-870-9581
Cell: 215-870-9581
Objective- Potential to grow within a company
Education- September 2004- April 2005 Cittone Institute Plymouth Meeting, PA
September 2002- May 2004 Community College of Philadelphia
1989-1998 St. Lucy's Grade School, Philadelphia, Pa
1998-2002 Bishop McDevitt High School Wyncote, Pa
Network System Administrator
Certificate awarded by Cittone Institute
Work Experience
July 2015-Present
Spirit Delivery & Distribution
Office Manager
Maintains office services by organizing office operations and procedures; controlling
correspondence; designing filing systems; reviewing and approving supply requisitions;
assigning and monitoring clerical functions. Maintains office efficiency by planning and
implementing office systems, layouts, and equipment procurement. Designs and implements
office policies by establishing standards and procedures; measuring results against
standards; making necessary adjustments. Completes operational requirements by
scheduling and assigning employees; following up on work results. Maintains office staff by
recruiting, selecting, orienting, and training employees. Maintains office staff job results by
coaching, counseling, and disciplining employees; planning, monitoring, and appraising job
results. Contributes to team effort by accomplishing related results as needed.
September 2014- July 2015
Spirit Delivery & Distribution
Customer Service/Dispatch
Maintains an up-to-date listing of assigned drivers and assistants. Assures ready access to an up-to-
date route sheet for each scheduled route. Maintains cordial working relationships with assigned drivers
and assistants. Maintain or assist in maintaining assigned files and records; receive and process
information according to established guidelines and procedures. Perform a variety of clerical support
duties as assigned; type correspondence, memos and other items; compile data from clearly defined
sources and prepare reports; answer telephone, route calls or messages; prepare and process
requisitions; distribute mail. Operate standard office machines. Performs other duties as assigned. 
Maintain regular attendance.

2. January 2014- June 2014
Avimar Group Inc.
Administative Assistant
Assisting with all aspects of administrative management, directory maintenance, logistics, equipment
inventory and storage. Managing inventory of assets and supplies, monitoring critical level of stocks,
sourcing for suppliers and submitting invoice(s).Coordinating between departments and operating units
in resolving day-to-day administrative and operational problems. Scheduling and coordinating
meetings, interviews, events and other similar activities. Sending out and receiving mail and packages.
Preparing business correspondence (often using word processing, spreadsheet, and presentation
computer software). Sending faxes. Managing Files. Research and the identification of key data
sources. Ordering and receiving food deliveries. Performing multifaceted general office support.
Preparing meeting minutes, meeting notes and internal support materials. Sending and receiving forms
for the company. All Day-to-day operation matters
May 2012-January 2014
Crowne Plaza
Guest Service Representative/Night Auditor
Follow all specified procedures to audit the shift closing of all front office staff, including personally
closing shift three and completing an audit summary for each shift. Produce accurate and timely reports
and correctly handle all cash transactions. Provide relief support to the hotel PBX operator during shift.
I follow all specified procedures to maintain and post a daily balance of all house accounts, including
running preliminary reconciliations, detail transactions and final reports to accounting and profit
centers. Follow all specified procedures to reconcile cashier’s reports with the restaurant system each
night, researching and posting any unresolved tickets from the day shifts. Balance and audit for
accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts
and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and
audit for accuracy and transmit credit card batches. Complete and transmit daily management and
accounting reports and supporting documents. Act as hotel system liaison during night hours. Perform
all Guest Service Representative functions as required; may assist in booking room reservations; may
assist in answering hotel phone calls and notifying guests of message. May assist with other duties as
assigned. Customer assistance, handle customer complaints and issues, Direct phones calls to correct
extensions on a multi-line phone system. Perform guest registration and room assignments,
accommodating special requests whenever possible. Preregister block reservations take same day
reservations and when necessary future reservations following hotel rate structures and selling
strategies. Handle guest check-in and checkout in accordance with hotel credit and cash policies in an
efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection
with hotel services, in house events, directions, local attractions, etc… Troubleshoot all in-room
movie/phone/billing problems. Cancel room reservations according to established procedures. Balance
drawer bank daily. Perform other tasks as assigned by supervisor or manager.

3. April 2010-May2012
Hampton Inn
Guest Service Representative/Night Auditor
· Customer assistance, handle customer complaints and issues, Direct phones calls to correct extensions
on a multi-line phone system. Perform guest registration and room assignments, accommodating
special requests whenever possible. Preregister block reservations take same day reservations and when
necessary future reservations following hotel rate structures and selling strategies.
Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient
and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel
services, in house events, directions, local attractions, etc… Troubleshoot all in-room
movie/phone/billing problems. Cancel room reservations according to established procedures. Balance
drawer bank daily. Perform other tasks as assigned by supervisor or manager.
October 2008- April 2010
Shoprite Supermarket
Cashier/ Clerk
· customer assistance, handles sales of merchandise and customer complaints and returns
December 2005-December 2006 Plymouth Meeting. PA
Doubletree Guest Suites
Suite Service Cashier/Server
· customer assistance, handles sales of merchandise and customer complaints and returns
December 2006-September 2008
Transferred from Suite Service Cashier to Front Desk Agent
· Customer assistance, handle customer complaints and issues, Direct phones calls to correct
extensions. Perform guest registration and room assignments, accommodating special requests
whenever possible. Pre-register block reservations
Take same day reservations and when necessary future reservations following hotel rate structures and
selling strategies.
Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient
and friendly manner.
Resolve customer complaints and answer guest inquiries in connection with hotel services, in house
events, directions, local attractions, etc… Troubleshoot all in-room movie/phone/billing problems.
Cancel room reservations according to established procedures. Balance drawer bank daily. Perform
other tasks as assigned by supervisor or manager.
October 2003- October 2005 Plymouth Meeting, PA
Gymboree
Sales Associate promoted to P/T Assistant manager
Process inventory, customer assistance, handles sales of merchandise and customer complaints and
returns.

4. Babysitting for a podiatrist and learned how to fill out Medicare and Blue Cross forms. Doing data
entry for podiatrist.
Volunteer Experience
1997- 2006 North Light Community Center Philadelphia, PA
Computer Trainer/Volunteer
·Assist in upgrades and repairing PCs and Macintosh computers
· Helps train individuals in computer basics
· Helps train individuals in internet basics
· Operate scanner and digital cameras
· Used Seagate Diagnostic Hard Disk Tools
· Knowledgeable on Microsoft Word, Excel, Powerpoint, Outlook
· Can type up to 30 wpm
Interest and Activities
Computers, Antique Collecting, Various Sports,Music.
References: Available upon request.