Starlene Clarke is an energetic professional seeking to join a dynamic team. She has over 15 years of experience in leadership, customer service, and administrative roles. Her experience includes positions as a supervisor, manager, shift leader, staffing manager, and customer service manager. She is currently working as a marketing coordinator and volunteers coordinating events.
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eFolder Expert Series Webinar - How to Back Up and Restore Office 365 in 10 M...eFolder
Ensure that your clients' documents, emails, contacts, and calendar are safeguarded from data loss under your watch.
In this eFolder Expert Series, join Carmen Yu, Marketing Coordinator at eFolder, and Jonas Robledo, Sales Engineer at eFolder, as they discuss the importance of backing up data in Office 365. This webinar features a live technical demo of how to back up Office 365 data and recover deleted data from Office 365.
Perlembagaan PRISMA KUIS merupakan sebuah dokumen yang mengandungi peraturan serta garis panduan pengurusan persatuan yang ditetapkan oleh Badan Eksekutif Persatuan serta Bahagian Pembangunan Mahasiswa KUIS.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
1. Starlene Clarke
21 Farnsworth Drive, North York, Ontario M9N 2Z5
Phone 647-629-0272 Email starleneclarke@hotmail.com
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Profile
An energetic professional with a proven track record of success in both leadership and customer service
who is seeking to be an integral member of a dynamic team that encourages professional growth.
Work History
Wendel Clark’s/Loft Vaughan, On Dec 2014 – May 2015
Supervisor
• Handled customer’s complaints, telephone inquiries and took prompt corrective action as necessary
• Completed day to day operations (balanced tills, locked safes and other administrative duties)
• Kept daily files up to-date using Excel spreadsheet and MS Word.
• Provided quality customer service to individuals with various needs or challenges to ensure
exceptional dining experience
• Provided one-on-one training for new hires
• Maintained and updated store inventory (daily and weekly)
Touro Brazilian Steakhouse Richmond Hill, On Sept 2014- Nov 2014
Manager
• Effectively ran both front and back of the restaurant and lead all shifts
• Assisted in the development and implementation of current and new procedures
• Ensured staff were executing jobs responsibilities up to Touro’s standards
• Assisted with staff scheduling (Covered shifts when needed)
• Responsible for completing incident reports
• Responsible for all closing duties / restaurant cleanliness
Dave and Buster’s Vaughan, ON May 2006 - May 2009
Shift Leader/Server Sept 2013- 2014
• Responsible for delivering an unparalleled guest experience to customers through the best
combination of food, drinks and games in an ideal environment for celebrating all out fun
• Took prompt corrective action when dealing with challenging situations
• Responsible for handling monetary and electronic financial transactions
• Provided a high level of customer service to guests
• Maintained composure in a very fast paced work environment
2. Real Invites Toronto, On 2012- Present
Marketing Coordinator
• Helped to create content for social media profiles and business websites
• Responsible for handling client’s collection of photos, narrative and necessary marketing tools for
final video/invite
• Provided input on key digital media initiatives as assigned, including: feedback on video, multi-
media, and other digital media
• Worked closely with manager to develop a strategy and measurable timelines with clients on
various digital media projects
Robert Half International – Office Team Toronto, ON 2009 - June 2012
Staffing Manager
• Recruited candidates through various methods for potential and existing client staffing needs
• Screened and interviewed candidates to ensure client needs were met
• Administered pre-screening testing to potential candidates
• Actively source prospective clients and set up meetings for professional services presentation
• Discussed and negotiated wages, working conditions, and employment opportunities with
prospective candidates and clients
• Responsible for training new team members
CIBC – Call Centre Toronto, ON 2003 - June 2006
Customer Service Manager
• Responded to inbound client calls and provide accurate information to existing and potential clients
• Responded and resolved customer concerns effectively and efficiently
• Offered a full range of credit card products and services
• Managed and maintained client files, and handled other confidential matters
• Consistently met department targets by nurturing and maintaining client relationships and
identifying customer needs
• Handled disgruntled callers in a very professional manner
Education
York University Toronto, ON 2002 - 2004
Bachelor of Arts – Psychology (In progress)
Weston Collegiate Institute Toronto, ON 1996 - 2000
High School Diploma
Volunteer Participation and Experience
Weston Park Baptist Church Toronto, ON 2006 - Present
Event Coordinator
Blacksmith Public School Toronto, ON 2001 - 2002
Children's Program Assistant
Jane/Finch Community and Family Centre Toronto. ON 1998 – 2002
Office Assistant