Linda Flores is seeking a career opportunity with an expanding company where she can utilize her communication and client relations skills. She has over 5 years of experience in customer service roles, most recently as a service manager where she dispatched technicians, evaluated customer issues, and ordered supplies. Prior to that, she worked as a caregiver providing extensive care to patients. She also has over 10 years of experience in banking roles where she managed accounts, provided customer service, and input data. Her skills include customer service, cash handling, computer literacy, scheduling, bookkeeping, and training personnel.

1. Linda Flores
12203 Santa Gertrudes Ave #48 La Mirada, CA 90638
Phone: 714-931-8232 E-Mail:Mayaindia1982@yahoo.com LF
Objective
A highly motivated professionalwith excellent communication and client relation’s
experience looking for an opportunity to further my career with an expanding company.
Experience
IBE Digital - Service Manager 12/2014 - 6/2015
Dispatch/track technicians in a timely and efficient manner for customer satisfaction
Eliminate unnecessary on-site visits by evaluating customer issues over the phone
Monitoring VCARE system (all Konica Minolta machines in need of supplies)
Reviewing service call reports to determine parts needed
Placing supply/parts orders
Keeping customers informed by forwarding notice of item availability, shipment dates, methods and
current status (tracking via UPS)
Replacing damaged items, shortages, and missed shipments by determining optimal response of
replacement or credit.
Purchasing (creating PO's, issuing PO's, receiving PO's)
Researching supplies to ensure procurement of the most suitable items in terms of performance,
reliability, and cost
Updating and keeping physical inventory
Ensuring materials are stored properly to conserve space and comply with safety
Organizing/cleaning work area for orderliness at all times
Perform other duties and responsibilities as required or requested (customer service issues and/or
questions, courtesy calls for feedback on services received, delivering supplies.)
Living Well – Care Giver 7/2012 –12/2014
Providing extensive care to Parkinsons/Dementia patient while assisting a second patient on dialysis.

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Monitoring and administering medication to ensure proper dosages are taken.
Ambulation and assistance with physical therapy.
Transportation services to and from doctor appointments. Running daily errands, grocery shopping,
bank runs and all other personal needs.
Maintaining all scheduling for the patient to guarantee maximum care.
Acting as personal assistant to my patients. Filing paperwork, drafting patient contracts, assisting with
communication to family members and external relationships. Light bookkeeping and finance
monitoring.
Wachovia Bank, NA. – Service Transaction Specialist 4/2005 –1/2010
Cold call solicitation to current customers and local businesses providing them with the opportunity of
new products and accounts offered.
Managed the Opening and closing of accounts per each customers needs.
Extensive customer skills ranging from deescalating irate customers, keeping a positive demeanor at
all times preserving the customers experience and confidence.
Input data at a rate of 50WPM into our banking database; customer account information, loan
applications, customer requested documents, cash balances and payroll data.
Nominated quarterly sales contest leader on multiple occasions.
Received several acknowledgements for increasing sales numbers for my branch.
Pacific Western Bank – Senior Teller 2010-2012
Oversaw small business clients with large cash deposits, currency exchange and payroll check
cashing.
Upon accessing customers needs provided each customer with the appropriate recommendation for
their current or new accounts.
Handled daily phone calls from small business customers answering all questions pertaining to their
accounts, offering solutions to problems that arise in order to keep their accounts in good standing
and them happy.
Obtained all signatures and paperwork required for new accounts, updated accounts and day-to-day
paperwork.
Assisted in training of new tellers in all bank procedures, customer service and account balancing.

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Education
American Career College 1/2011 – 10/2012
Medical Assistant
Skills
OMD
VCARE
Tech on the Go
Act Soft GPS systems
HIPPA Certified
CPR & First Air Certified
Microsoft Office
Mac and PC literate
Windows and OSX
In person/ phonecustomerservice
Extensivecash handling experience
Training of new teller personnel
Schedule keeping
Bookkeeping
Multi line phone system
Data Entry 50WPM
10 key