1. Kina Charles
797 Jane Street, Toronto, ON M6N 4B8
647-922-5823 kinac.87@gmail.com
Objective: To obtain a supervisor position within the hotel industry
Summary of Qualifications
■ Over 5 years experience providing outstanding customer service within a variety of industries
■ Experience in accepting payments in cash by cheque, credit, and debit card
■ Good working knowledge of MS Word, Excel and other related applications
■ Organized, detailed-oriented with the ability to prioritize tasks and meet deadlines efficiently
■ Ability to work within a team environment with minimal supervision or independently
■ Extensive experience in providing information, goods and services within the customer service field
Education
Hotel Management Diploma Program September 2014-Present
George Brown College, Toronto ON
Event and Planning Management Program Certificate July 2009
George Brown College, Toronto, ON
Relevant Experiences
Rooms Attendant, Westin Harbour Castle Hotel May 2016-Present
■ Met daily room count list, commended by management
■ Knowledgeable on the ABC’s in housekeeping service, which is carried out each day.
■ Provide great guest service for in room guest when needed.
■ Assist work colleagues with there lists when ask by supervisors
■ Adhere to room readiness, and cleanliness for new arrivals, according to the hotels standards
Instock Team Member, Target Canada Jan 2013-April 2015
■ Provide excellent customer service by assisting guests with any purchase or store services required
■ Count product in every department to ensure proper count of inventory
■ Conducted cashier duties during busy hours to help ensure guest happiness
■ Attend to the needs of every department, to guarantee each department is properly staffed
Catering Manager, Sandwich Box July 2007-January 2010
■ Formulated and prepared order sheets for companies on a daily basis
■ Communicated with companies over email and by phone to arrange orders and supply needs
■ Obtained payment process by email or by phone through credit card, cheques and company tabs
■ Finalized details of food organization and appearance before orders were sent out
■ Maintained and filed each company order history for tabs and future recommendations
■ Typed receipts for filing as well as provided to clients upon order delivery
■ Documented transactions through computer base program and balanced company account
■ Followed up with clients by phone or email to ensure customer satisfaction
Interests: Event planning, movies and biking