Natasha Basdeo has over 15 years of experience in customer service and medical office roles. She currently works as a Patient Service Representative at Atlanta Gastroenterology Associates, where she schedules appointments, collects patient information, and ensures quality customer service. Previously, she held roles as an Intake Specialist, Administrative Assistant, Customer Service Specialist, and Lab Supervisor. Basdeo has strong communication, organizational, and problem-solving skills from managing high-volume phone calls and customer requests. She is proficient in Microsoft Office applications and medical coding.

1. Natasha Basdeo
3450 Breckenridge Blvd Apt 904 Duluth Georgia 30096 • 770-815-3035
basdeo.natasha@gmail.com
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Education & Credentials
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MedTech Institute – Atlanta Georgia
Medical Office Expert – Clinical Graduated June 2012
• Phlebotomy
• Injections
• Venipuncture
• Glucose Screening
• Vital signs
• ECG
• Autoclave procedures
• Patient Care
• Medical Terminology
• Microsoft Office Studies
• CPT coding
• ICD-9 Coding
Primary Care Physicians of Atlanta, Atlanta Georgia
Medical Assistant Externship – April 2012 – May 2012
• Completed 135 hours of Externship
• Greeted patients and took vital signs
• Performed EKG and Chest X-Rays
• Administered injections such as Pneumonia vaccine
• Lab work: urinalysis, urine cultures, centrifuge, labeling of tubes and lab requisitions
Faxed documents and pulled medical records

2. Professional Experience
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Atlanta Gastroenterology Associates – Patient Services Center
Patient Service Representative – March 9th
2015 – Current
• Schedules, reschedules and manages cancellations for patient office visits and
procedures
• Schedule patients according to physician availability and preference
• Collects and records patient information according to AGA Documentation
guidelines
• Communicate clearly with patients and coworkers through telephone, email or
appointment notes
• Coordinates rescheduling of procedures if necessary
• Mails/Emails information packets to patients who are new to practice
• Answers incoming calls in timely and efficient manner
• Addresses questions regarding patient appointments
• Plan, prioritize and complete alternate tasks delegated by management
• Scan CCDA referrals into chart, enter demographics and info on referring doctor
then call patients to schedule appointment and record outcome
• Process E schedules. Calling patients who submit online request for appointments
and record outcome
• Meets or exceeds quality and productivity standards as set by the Patient Services
Manager
• Answers emails and voicemails and returns patients calls in a timely manner
• Abides by HIPAA compliance
• Participates in staff meetings as directed by Patient Services Manager
• Participates in ongoing customer service training
• Train new employees to PSC on AGA policies and procedures
• Patient Services Ambassador: Hosting of guests from other AGA offices
• Possess the ability to treat patients, co-workers and physicians with courtesy and
respect
• Known as outgoing, kind to others, team player and always displaying a positive
attitude
• Can work under pressure: assess, respond and communicate issues in timely
manner
• Shows compassion when dealing with people who are ill and need help. Have a
way of putting patients at ease. Managers will ask me to assist on calls with
patients who are upset or have requested to speak another rep.

3. Cypress Care Incorporated, Duluth Georgia
Intake Specialist – August 2014 – November 2014
• Review and process incoming referral/correspondence via email, phone or fax
• Answer incoming calls from a Que
• Enter new orders into claims management system
• Keep accurate patient notes in claim management system
• Provide the status of orders
• Contact adjusters for patient updates
• Contact nurses, case managers or adjusters for authorization
• Assist adjusters with any questions regarding patient orders and/or file
• Assist other departments with data related tasks
Delta Apparel Incorporated, Duluth Georgia
Administrative Assistant/Customer Service Specialist – April 2012 – August 2014
• Answering incoming calls in the Customer Service Que
• Enter phone, faxed or emailed in purchase orders
• Process all internet orders
• Answer online Live Chat
• Assigned to Key Accounts to maintain professional relationship
• Handle Key Accounts requests such as pricing requests, submitting large quantity
quotes or bids for Approval by VP of Sales. Also tracking order, proof of delivery,
packing lists, copies of invoices or credit memos and inventory or back order status
• Mail all customer’s catalog requests
• Sort, fold and mail all invoices
• Create return authorizations, UPS return labels and Credit Memos
• Process all incoming returns and issue credits
• Create daily reports in Excel such as new accounts, back orders, internet sales,
incoming containers and shipment error spreadsheet
• Scanning and indexing of all completed purchase orders
• Projects requested by management. Including faxing, scanning or emailing documents,
making copies, organizing trade show packages for sales reps and ordering supplies.
• Ship supplies to sales reps such as their business cards, catalogs and swatch cards, tags
to apply to samples used at trade shows

4. Uline Incorporated, Buford Georgia
Customer Service Specialist -- June 2005 – July 2011
• Processed 100-150 customer orders per day via phone, fax and internet in an inbound
call center
• Answered product, pricing, and availability inquiries
• Submit quotes on quantity/ custom items and research orders
• Posses a professional phone manner and the ability to work independently
• Handled and resolved customer complaints
• Route calls to appropriate resource
• Followed up on customer calls where necessary
Abba Optical Incorporated, Stone Mountain Georgia
Lab Supervisor -- April 1997 – June 2005
• Responsible for the opening and closing of the office
• Monitored and assisted the operation of the lab to ensure the making of eyewear is
accurate to prescription and ready as promised
• Assigned, supervised and continuously evaluated employees work performance and
attendance
• Trained new employees which included the development of training manuals
• Performed quality control on all contact lenses
• Handled maintenance on all equipments
• Completed inventory and production reports
• Coordinated lab tours for vendors and new clients
Citgo Food Store, Snellville Georgia
Sales Associate -- March 1995 – April 2000
• Opening/ Closing of store
• Counted money in cash drawer at beginning of shift to ensure that amounts are correct
and that there is adequate change
• Establish or identify prices of goods, service and tabulate bills using calculators, cash
registers or optical scanners
• Greeted customers entering the establishment
• Received payment via cash, check or credit cards
• Issued receipts, refunds, credits or change due to customers
• Sorted, counted and wrapped currency and then stored in safe
• Accepted deliveries and provided payment to vendors
• Responsible for maintaining and cleaning of store and restock supplies as needed