1. MARVIN LEE MCMANUS
1135 Plyler Road
Jefferson, SC 29718
(803) 577-0638
mmcmanus34@gmail.com
OBJECTIVE To contribute gained experiences with the opportunity for career advancement while deepening relationships with internal and external clients
SUMMARY OF ●Experience in dealing with people
QUALIFICATIONS ●Great communication and organizational skills
●Strong public speaking skills
●Strong background with computers and computer software
●Goal oriented and very positive attitude
EXPERIENCE Wells Fargo, Inc.; Customer Service Representative; Columbia, SC; July 2015-Present
●Servicing store associates while minimizing issues with various account types and other client account functions
●Identifying relevant information to ensure that all parties receive accurate service and typifying first call resolution
●Serving as an ambassador for the Wells Fargo brand while conducting business for internal and external clients
●Researching departmental policies and procedures and referring to internal website to maintain compliance on each call
ManPower, Inc; HR Customer Service Representative with Wells Fargo, Inc.; Charlotte, NC; September 2014-
April 2015
●Navigated associates to their benefits book to understand their group benefits package and enrolled them in their coverage
●Adhered to strict confidentiality policies while operating in a call center environment
●Explained information to team members and assisted team members with understanding their roles and responsibilities as associates
●Listened to and deciphered issues and guided associates to team member handbook to maintain compliance with corporate governance
RubyTuesday, Inc; Server; Rock Hill, SC; August 2013-August 2014
●Increased brand loyalty by delighting customers
●Maintained accurate monetary transactions to increase store profitability
●Paid attention to the needs of clientele to ensure memorable dining experiences
●Assisted fellow staff to maintain a smooth workflow of restaurant operations
NCO Financial Systems, Inc; MobileMe Chat Advisor; Charlotte, NC; January 2011-September 2011
●Communicated via multiple inbound chats regarding Apple, Inc’s MobileMe application
●Translated technical assistance articles so that consumers were able to continue accessing their accounts with no issues
●Performed trouble shooting of the gallery, calendar and address book applications to maintain accurate information for consumers
●Disseminated information and multitasked on several chats simultaneously while resolving the various application issues
Bank of America, Inc; April 2005-September 2008
Bank of America, Inc; Treasury Services Advisor; Charlotte, NC; August 2007-September 2008
●Assisted business clients with complex account issues while meeting departmental metrics
●Identified and informed client managers of client opportunities to grow our business base and strategized ways to meet client needs
●Empowered client base to understand their various treasury products while maintaining strict departmental guidelines
●Retrieved account information to transact various business functions and monitored clients’ account activity
Banc of America Investment Services, Inc. (a subsidiary of Bank of America); Research and Adjustments Rep,
Charlotte, NC; December 2006-August 2007
●Researched and resolved issues in a timely manner while maintaining compliance of securities industry regulations
●Advised associates regarding procedural, technical, and/or operational changes
●Exercised independent judgment to diagnose problems using appropriate procedures
●Monitored all pending research issues on a daily basis and facilitated a timely follow-up
Bank of America, Inc.; Customer Service Representative, Greensboro, NC; April 2005-December 2006
●Exhibited and applied solid knowledge of consumer loan and credit line products, policies, procedures, forms, and systems
●Consistently expedited service requests and partnered with the appropriate department for proper resolution
●Recognized and led resolutions of customer impact issues across business lines and with multiple systems
●Answered complex questions regarding Consumer Loan and CreditLine and CCS procedures with minimal assistance
BANK OF AMERICA ●Selected to service PRC, and Private Bank Client Managers and associates regarding client products and services
ACCOMPLISHMENTS ●Recipient of seventy-one spirit cards, ten spirit medallions, and two aluminum stars for exemplary customer service
●Selected as a CSR for the “Welcome Call” pilot program for CSRD in July 2006
●Selected as Performance Improvement Coach for new hire class during October 2005
Ford Motor Credit, Inc.; Customer Service Representative-Collections, Greenville, SC; February 2004 to March
2005
●Minimized portfolio risk and credit losses through effective account resolution
●Reduced delinquency through effective follow-up and account resolution techniques
●Reviewed procedural updates and utilized procedures in all daily work to ensure that a compliant rating was achieved during global audits
●Minimized expenses through proper use of resources and time management to achieve targeted expense budget
COMPUTER SOFTWARE WordPerfect, Lotus 1-2-3, MS Office, Windows Vista, Windows 7, and Windows 8
EDUCATION Bachelor of Science in Administrative Information Management, December 1996 UNIVERSITY OF SOUTH CAROLINA, Columbia, SC
REFERENCES Available upon request