Nikkola Jarvis is seeking a new career opportunity in sales, customer service, or telemarketing. She has over 10 years of experience in customer service roles, most recently as a senior telemarketer generating sales leads and maintaining diaries for 15 sales representatives. Prior to this, she worked in healthcare assisting residents and as a supervisor at a motorway service station restaurant, demonstrating strong customer service, time management, and ability to work under pressure and meet targets. She has qualifications in English, maths, science, and IT and is currently studying for an NVQ in sales.

1. Nikkola Jarvis
Ellwood
Castle Street
Holt
Wrexham
LL13 9YW
Mobile: 07711186744
Email: nikkola87@outlook.com
Profile: I am a driven individual looking for an opportunity to start a new challenge in the sales, customer
service and telemarketing industry. My current job role includes liaising with customers of a multi-national
corporation generating both interest and appointments for representatives to generate sales for a new
service offered by this company. I have demonstrated fantastic customer service skills in my work
experience both from looking after elderly residents within a residential care home and dealing with high
profile customers in my current role. I have also demonstrated the ability to work in a high pressure target
driven environment both within a team of sixteen colleagues to achieve both daily and weekly targets in my
current role, and in my previous role with Roadchef as a supervisor running high pressure shifts at a busy
restaurant in one of the busiest motorway service stations in the UK.
I have proven to be a hard working tenacious employee and I am looking for the opportunity to develop
these skills and my ambition into a successful career as a sales representative.
Employment history:
Data 8:- Senior Telemarketing
Sep 2014 – Present
Using selling skills to generate interest in a new service offered whilst maintaining representative’s diaries
keeping in line with challenging daily and weekly targets. This role requires me to have excellent customer
service skills and I have been exceeding targets set since I started in this role.
• Generating appointments for sales people to conduct demonstrations on a customer’s site
Promoting a new service and explaining the benefits of this to customers.
• Identifying key decision makers.
• Maintaining and updating records accurately.
• Achieving and exceeding targets on a daily, weekly and monthly basis.
• Deliver prepared sales talks, using initiative to tailor sales calls to suit the needs of the customer.
• Demonstration an excellent working knowledge of the company’s product range and utilising this
to effectively promote the benefits and features to new and existing customers.
• Proven ability to work towards deadlines/targets.
• Responsible for managing and updating the diaries of 15 field sales executives.
• Experience in excel, Outlook, Spreadsheets.
• Identifies prospects by reading telephone and zip code directories and other prepared listings.
• Calls prospective customers by operating telephone equipment, automatic dialling systems, and
other telecommunications technologies.
• Influences customers to buy services and merchandise by following a prepared sales talk to give
service and product information and price quotations.
• Completes orders by recording names, addresses, and purchases; referring orders for filling.
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2. • Keeps equipment operational by following manufacturer's instructions and established procedures.
• Secures information by completing data base backups.
• Maintains safe and clean working environment by complying with procedures, rules, and
regulations.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Creating leads for the company’s Data Cleansing Services.
• Creating leads for the company’s Data Validation Services.
• Creating leads for the company’s Data Supply Services
• Using Microsoft Dynamics CRM to store all information of contact with customers and clients.
.
The Willows: - Healthcare Assistant
Jan 2013-Sept 2014
This role involved a high level of customer service skills and identifying the needs of the different
residents. This role required me to keep in line with very strict protocols and ensure all care was in line
with current health and safety and laws.
• Provide Care to elders, disabled persons and others with identified needs.
• Provide Care including general housekeeping, personal hygiene and catering.
• Transport residents to appointments and activities.
• Assist with exercises, physiotherapy and other medical plans.
• Monitor blood pressure and other physical conditions as required.
• Organise time and recourses based on the individual needs of clients.
• Manage any unanticipated events or unstable situations.
• Prompt medication on an as and when basis.
• Remain up to date with all required qualifications.
Prime Time Recruitment
Care Assistant/Support Worker
2012-Jan 2013
I was employed as a home healthcare assistant working within the community assisting nurses,
demonstrating excellent timekeeping skills when attending a service user appointment. I had to work using
my own initiative to overcome any issues in a professional manner when with a service user out on the
road.
• To act as a key worker for a number of service users. Ensuring that I greet any service user on
admission to the home and assist them to settle in.
• To assist the service users in personal care including washing, bathing, dressing and toilet needs.
• Responding promptly to call bells.
• To report any accidents or unexplained injuries immediately to the nurse in charge.
• To ensure the service users are socially presentable in appearance at all times.
• To ensure that the service users have any aids e.g. – Dentures, hearing aids, spectacles etc are
fitted. Cleaned and in working order.
• To assist the service users in rehabilitation activities under the guidance and supervision of the
Home Manager and trained nursing staff.
• To assist in the cleaning of the home as the need arises, particularly dining areas after meals to
support infection control.
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3. Roadchef MSA
Supervisor/ Duty Manager
2003 – 2012
I was employed by Roadchef as a team supervisor managing shifts in the restaurant area. This role also
included Duty Manager Shifts in which I was solely in management of the service stations four outlets
(WHSmith, Costa, Wimpy and the restaurant). This role involved working with both customers and
employees as well as managing the financial assets of the units demonstrating the ability to be trustworthy,
hardworking and work well under my own initiative.
• Recruiting and training permanent and casual staff.
• Organising, leading and motivating both the catering team in the restaurant and all staff members
on duty manager shifts.
• Planning staff shifts and rotas for up to 35 staff.
• Ensuring health and safety regulations are strictly observed and complied with.
• Budgeting and establishing financial targets and forecasts.
• Ensuring all cash is dealt with appropriately.
• Monitoring the quality of the product and service provided.
• Keeping financial and administrative records.
• Managing the payroll and monitoring spending levels.
• Maintaining stock levels and ordering new supplies as required whilst liaising with other
supervisors and duty managers.
• Setting and agreeing budgets.
• Overseeing the management of facilities, e.g. checking event bookings and allocation of
resources/staff.
• Planning new promotions and initiatives, and contributing to business development.
• Dealing with staffing and client issues. Including disciplinary hearings and all stages of recruitment.
Education and qualifications:
West Cheshire College
2012
College qualifications in English, Science, Mathematics, IT and Sociology.
Extra credits in ICT for Microsoft programs: PowerPoint, Excel and Word
Bishops Bluecoat Church of England High School
1998-2003
GCSE Qualifications:
Maths: B
English: B
Science: B
Design and Technology: C
Physical Education: Pass
Religious Education: C
Sociology: C
Further Education:
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4. Roadchef Training:
Customer service Level 2 NVQ
Food Hygiene
Manual Handling
Health and Safety course.
Willows nursing home training:
Palliative Care (End of life) training diploma.
Data 8
Currently studying for level 2 NVQ in sales
Other skills and qualifications:
Good knowledge all aspects of Microsoft office studied as extra modules with West Cheshire College.
Full driving licence for over 10 years.
Interests in horses, cross country running and voluntary charity work with a local disability charity.
REFERENCES AVAILABLE ON REQUEST
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