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How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications
The document discusses extending Microsoft System Center Operations Manager (SCOM) to effectively monitor and diagnose performance issues in Citrix, SAP, and other critical business applications. It introduces the universal management pack solution which enhances monitoring capabilities, simplifies diagnosis, and reduces complexity while integrating with SCOM for a streamlined monitoring experience across heterogeneous IT infrastructures. The benefits include improved user satisfaction, reduced IT costs, and enhanced troubleshooting capabilities, positioning the solution as a comprehensive approach to application and infrastructure management.
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How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications
- 1. Extending Microsoft SCOM toMonitor & Diagnose the Performance of Citrix, SAP and other Business Critical Applications Presenter Srinivas Ramanathan | CEO | eG Innovations
- 2. Moderator Holger Schulze VP Marketing eGInnovations Holger.Schulze@eginnovations.com © eG Innovations, Inc | www.eginnovations.com
- 3. Today’s Presenter Srinivas Ramanathan CEO &Founder eG Innovations Srinivas@eginnovations.com © eG Innovations, Inc | www.eginnovations.com
- 4. The User View ©eG Innovations, Inc | www.eginnovations.com
- 5. The IT Administrator’sView “My application is slow!” Active Directory SQL Switch Client Network IIS Web on ESX Citrix ZDC on VMware ESX Enterprise Apps (Exchange, SAP, Dynamics, …) Citrix XenApp on VMware ESX Profile Server What is the root cause of the service problem? MS Terminal, Citrix Network? VMware? AD? SQL? Server License Storage? Citrix? Oracle vCenter © eG Innovations, Inc | www.eginnovations.com SAN
- 6. System Center OperationsManager … but what about business critical apps & platforms like these? SAP J2EE Apps Windows Hyper-V Exchange Server Active Directory SharePoint SQL Server SCOM provides great visibility into Microsoft platforms … Citrix Virtual Platforms © eG Innovations, Inc | www.eginnovations.com
- 7. Need to MonitorEvery Layer, Every Tier Infra Tier Monitored by the eG Enterprise Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web, iPlanet/SunONE Web Application Servers .Net. WebLogic, ColdFusion, JBoss, SunONE, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications Microsoft Dynamics, SAP R/3, Siebel, Peoplesoft, Oracle Forms Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp Network Devices Cisco routers, switches, hubs, wireless devices, load balancers Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, TMG Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server Operating Systems Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Red Hat Enterprise, AIX LPARs, Solaris Zones/LDOMs VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream broker Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO © eG Innovations, Inc | www.eginnovations.com
- 8. The Multi-Pack Challenge NonMicrosoft Platforms Remotedata collection Windows Hyper-V WebSphere Management Pack (Vendor B) Agentless Virtual Platforms Agentless SharePoint SQL Server Proxy SCOM Agent SCOM Management Server Operations Console Citrix Management Pack (Vendor X) Citrix via Vendor’s agent Active Directory Microsoft Management Packs Jboss Management Pack (Vendor C) via Vendor’s agent Exchange Server SAP Connector (Vendor A) SAP Systems J2EE Application Servers Microsoft Platforms VMware Management Pack (Vendor Y) Siebel Management Pack (Vendor Z) © eG Innovations, Inc | www.eginnovations.com • Multi-pack approach adds cost & complexity • Fragmented view of environment • Slow & manual diagnosis
- 9. SCOM Monitoring Limitations Management packs from different vendors are not integrated Multiple management packs add cost & complexity Licensing of each MP is different; no consistency across MPs Many alerts, but very little actionable information due to lack of correlation and root cause diagnosis Leads to long problem isolation & diagnosis cycles, resulting in poor user experience and increase in IT operation cost © eG Innovations, Inc | www.eginnovations.com
- 10. The Universal Management PackSolution Microsoft Platforms NonMicrosoft Platforms Windows Hyper-V SAP Systems eG Enterprise Server eG SCOM Plugin Exchange Server Active Directory SharePoint SCOM Management Server J2EE Application Servers Citrix Virtual Platforms • Universal management pack extends performance monitoring scope, visibility & detail beyond MSFT platforms • Accelerates & simplifies monitoring & diagnosis • Reduces cost & complexity © eG Innovations, Inc | www.eginnovations.com SQL Server Operations Console
- 11. The Universal Management PackSolution Microsoft Platforms NonMicrosoft Platforms Windows Hyper-V SAP Systems eG Enterprise Server eG SCOM Plugin J2EE Application Servers Citrix Virtual Platforms Drill down into performance details, diagnosis data, and reports for the selected eG managed target system. © eG Innovations, Inc | www.eginnovations.com Exchange Server Active Directory SCOM Management Server SharePoint SQL Server Operations Console
- 12. The eG UniversalMonitor •A single monitor license for Windows, Linux, Solaris, HPUX, AIX, VMwar e, Tru64 •A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs •A single monitor for monitoring any application © eG Innovations, Inc | www.eginnovations.com •A single price to manage multiple applications on the same server •Auto-upgradeable •Agentless monitoring option •100% web-based – HTTP/HTTPS
- 13. eG/SCOM Integration Architecture eGSCOM Plugin Server Discovery Integration Service Discovery, Sta te & Config Data Provider HTTP/S Unknown State Integration Service State Integration Service eG Manager SCOM SDK TCP SCOM Management Server eG Connector Service SDK Service eG Connector Event Log eG Management Packs Monitoring Host © eG Innovations, Inc | www.eginnovations.com SCOM Agent Health Service Configuration Service
- 14. Key Features ofeG/SCOM Integration • Integrated End-to-end Monitoring of heterogeneous IT Infrastructures: Leverages best of breed capabilities of Microsoft and eG monitoring technologies. • Makes SCOM “virtualization-aware”: Enables SCOM admins to proactively detect issues in heterogeneous virtualized platforms. • Centralized monitoring and alerting from SCOM: The SCOM console becomes the one-stop-shop for performance and problem information. Leverages eG’s automatic root-cause diagnosis capability. • Makes troubleshooting easy: The eG console can be launched from the SCOM console on-demand, allowing administrators instant access to the detailed diagnostics provided by eG and easing troubleshooting. © eG Innovations, Inc | www.eginnovations.com
- 15. Live Solution Tour:eG SCOM Management © eG Innovations, Inc | www.eginnovations.com
- 16. Infrastructure Monitored VirtualizedCitrix XenApp infrastructure Users access the infrastructure through the Citrix web interface Applications are hosted on Citrix XenApp servers Supporting infrastructure: Active Directory, SQL, License server, profile server Critical server applications are virtualized on VMware vSphere Applications on Citrix access backend database and data processing applications © eG Innovations, Inc | www.eginnovations.com
- 17. Active Alerts inthe SCOM Console SCOM alerts and eG alerts in the same console For each eG alert, see help information automatically loaded into SCOM. © eG Innovations, Inc | www.eginnovations.com
- 18. eG Enterprise Folderin the SCOM Console All components managed by eG are auto-discovered in the SCOM console. © eG Innovations, Inc | www.eginnovations.com
- 19. Components View inSCOM Real-time state of eG managed components in the SCOM console © eG Innovations, Inc | www.eginnovations.com
- 20. IIS Web ServersView in SCOM Some of the user Currently, two IIS web servers are accesses to the monitored. One of them is site infoway_nfuse web healthy, are not working well. the other is not. © eG Innovations, Inc | www.eginnovations.com
- 21. IIS Web ServersView in SCOM Application access and user login transactions are showing problems. © eG Innovations, Inc | www.eginnovations.com
- 22. Citrix XenApp Viewin SCOM Citrix users are facing an issue and application access is also having a problem. © eG Innovations, Inc | www.eginnovations.com
- 23. Citrix XenApp Viewin SCOM SCOM’s diagram view provides more details of the problem. © eG Innovations, Inc | www.eginnovations.com
- 24. Citrix XenApp Viewin SCOM One of the Citrix applications is seeing a problem. The application that is seeing a problem is the Java GUI application. © eG Innovations, Inc | www.eginnovations.com
- 25. Citrix XenApp Viewin SCOM Click on the diagnose using eG link to get more details. © eG Innovations, Inc | www.eginnovations.com
- 26. Citrix XenApp Viewin SCOM Seamlessly login to the eG Enterprise console from SCOM. © eG Innovations, Inc | www.eginnovations.com
- 27. Diagnosis of CitrixXenApp Issues One of the published applications is using excessive CPU. © eG Innovations, Inc | www.eginnovations.com
- 28. Diagnosis of CitrixXenApp Issues At the Citrix users User kevin’s session is layer, see the users who seeing an issue. are logged in. CPU usage of the user’s eG Enterprise tracks processes is high – one user various key metrics should not be taking 30% of about the user’s the CPU of the Citrix server. session. © eG Innovations, Inc | www.eginnovations.com Clicking on the diagnosis link reveals the processes being run in user kevin’s session.
- 29. Diagnosis of CitrixXenApp Issues The Java GUI application is responsible for the CPU spike! © eG Innovations, Inc | www.eginnovations.com
- 30. Monitoring VMware vSpherein SCOM The VMware server’s operating system layer has a problem. Lets diagnose the problem further. © eG Innovations, Inc | www.eginnovations.com
- 31. Diagnosing VMware vSpherePerformance The VMware server’s Right now, CPU usage is service console should 100%! be taking < 2% CPU. © eG Innovations, Inc | www.eginnovations.com
- 32. Diagnosing VMware vSpherePerformance There are multiple samba backup jobs running on the Vmware server, causing the CPU bottleneck. © eG Innovations, Inc | www.eginnovations.com
- 33. Virtualization-Aware Root-Cause Diagnosis Responsetime metrics for the web-based service: infomart Application Access and User Login are seeing errors Clicking on any of these transactions displays the service topology diagram for this web-based service © eG Innovations, Inc | www.eginnovations.com
- 34. Virtualization-Aware Root-Cause Diagnosis • Knowwhich tier of a business service is impacted The dependency arrows and color coding make it clear that a problem with the Citrix XenApp server is impacting the web server. © eG Innovations, Inc | www.eginnovations.com
- 35. Virtualization-Aware Root-Cause Diagnosis • Knowwhere the root-cause of a problem lies: The XenApp VM is hosted on an ESX Server, and something in the ESX Server itself is impacting the XenApp VM. © eG Innovations, Inc | www.eginnovations.com
- 36. Virtualization-Aware Root-Cause Diagnosis • Knowwhich layer is impacted – Network? System? Application? Something is wrong with CPU usage of the ESX console. The problem is at the OS layer. The ESX console is taking up close to 100% of the virtual CPU allocated to it! Clicking on the diagnosis button lets us find out why. © eG Innovations, Inc | www.eginnovations.com
- 37. Virtualization-Aware Root-Cause Diagnosis Listof the top 10 CPU processes running on the vSphere/ESX service console A couple of Samba backup job are using most of the CPU available to the service console. This is the root-cause of the Citrix performance issue! © eG Innovations, Inc | www.eginnovations.com
- 38. Virtualization-Aware Root-Cause Diagnosis Withoutroot-cause diagnosis, you have no idea where the problem lies All the problems appear to be equally important. With root-cause diagnosis, you have a clear idea of what to do to resolve the problem. The root-cause of the problem Effects of the problem © eG Innovations, Inc | www.eginnovations.com
- 39. Benefits of theeG SCOM Integration • Integrated end-to-end monitoring solution for heterogeneous platforms: Single pane of glass view of entire service infrastructure (not just Microsoft applications) • Add custom monitoring easily to SCOM: Use the eG Integration Console to monitor and report on new applications/devices easily in the SCOM console. • Short Learning Curve for SCOM Administrators: No need to learn another monitoring tool – continue using the familiar SCOM console. No need to learn about different management packs. • Maximize the Returns on your SCOM Investment: Combine eG Enterprise's increased monitoring depth and breadth with SCOM's expertise in monitoring Microsoft technologies © eG Innovations, Inc | www.eginnovations.com
- 40. Gartner on theeG SCOM Integration • eG Innovations goes deeper than Microsoft SCOM in the areas of Solaris, AIX, HP-UX and Linux. • Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations. • A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle. • This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012. Jonah Kowall, Research VP, Gartner Inc. Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs. © eG Innovations, Inc | www.eginnovations.com
- 41. ROI of theeG/SCOM Solution Boost User Satisfaction & Productivity Reduce IT Support Cost & Complexity • Reduce downtime • Increase application availability • Boost user experience • Simplify, automate & accelerate diagnosis & troubleshooting • Optimize staffing levels & reduce OPEX Reduce Infrastructure Cost & Avoid Cost Overruns • Increase hardware utilization • Leverage investment in software • Right-size & optimize environment Deliver Projects on Time, on Budget, on Target • Accelerate deployments & rollout • Reduce risk, deliver successful projects & peace of mind © eG Innovations, Inc | www.eginnovations.com
- 42. eG Innovations: CustomerSuccesses © eG Innovations, Inc | www.eginnovations.com
- 43. eG Innovations: Awardsand Recognition © eG Innovations, Inc | www.eginnovations.com
- 44. Next Steps FreeTrial http://www.eginnovations.com/freetrial Send an Email info@eginnovations.com Call Us +1 (866) 526 6700 © eG Innovations, Inc | www.eginnovations.com
Editor's Notes
- #7 System Center Operations Manager (or SCOM for short) is a popular choice for enterprises to monitor and manage their Microsoft servers and applications.
- #9 However, today’s IT infrastructures are heterogeneous and multivendor. You can virtualization platforms like VmwarevSphere, remote access technologies like Citrix virtual desktops, middleware Java applications and enterprise applications like SAP. SCOM does not monitor these non-Microsoft environments in-depth. Management packs that augment SCOM for such environments are often provided by third party vendors.Administrators often have to rely on multiple management packs from different vendors to get their SCOM console to monitor their entire IT infrastructure.
- #10 The challenge in using multiple management packs from different vendors is that there is no integration between the management packs.Administrators get a lot of metrics about each management pack. But very little actionable information and correlated alerts are available to help them pinpoint the real root-cause of a performance issue. This leads to long problem isolation and diagnosis cycles, resulting in poor user experience and loss in user productivity. IT operations costs also increase as domain experts end up spending time in routine fire-fighting activities. What administrators need therefore is a single integrated monitoring approach that can support Microsoft and non-Microsoft applications spanning physical and virtual infrastructures.
- #11 Administrators can monitor Microsoft platforms with SCOM and use eG Enterprise for all the non-Microsoft platforms like Citrix XenApp, XenDesktop, SAP, Java applications, etc. Instead of sending raw metrics to System Center Operations Manager, eG Enterprise collects, analyses, and correlates metrics from every layer, every infrastructure tier using an industry first “virtualization aware” root-cause diagnosis technology. Only actionable information is sent to the SCOM console. This enables administrators to initiate the right corrective action to fix a problem.
- #12 Administrators can monitor Microsoft platforms with SCOM and use eG Enterprise for all the non-Microsoft platforms like Citrix XenApp, XenDesktop, SAP, Java applications, etc. Instead of sending raw metrics to System Center Operations Manager, eG Enterprise collects, analyses, and correlates metrics from every layer, every infrastructure tier using an industry first “virtualization aware” root-cause diagnosis technology. Only actionable information is sent to the SCOM console. This enables administrators to initiate the right corrective action to fix a problem.
- #15 The integrated solution provides best of breed capabilities from SCOM for Microsoft infrastructure monitoring and uses eG Enterprise’s broad and deep coverage of non-Microsoft technologies.The integration extends eG's multi vendor virtualization monitoring and root-cause diagnosis expertise to SCOM, enabling administrators to proactively detect issues in heterogeneous virtualized platforms and promptly resolve them.With this integration, the SCOM console becomes the primary console for performance and problem information collected from across the infrastructure. The combined solution leverages eG Enterprise’s automatic root-cause diagnosis capability to generate accurate root-cause alerts in the SCOM console.The eG monitoring console can be launched from the SCOM console in context. This allows administrators to instantly access detailed diagnostics available in the eG console for a speedy problem resolution.
- #17 The integrated solution provides best of breed capabilities from SCOM for Microsoft infrastructure monitoring and uses eG Enterprise’s broad and deep coverage of non-Microsoft technologies.The integration extends eG's multi vendor virtualization monitoring and root-cause diagnosis expertise to SCOM, enabling administrators to proactively detect issues in heterogeneous virtualized platforms and promptly resolve them.With this integration, the SCOM console becomes the primary console for performance and problem information collected from across the infrastructure. The combined solution leverages eG Enterprise’s automatic root-cause diagnosis capability to generate accurate root-cause alerts in the SCOM console.The eG monitoring console can be launched from the SCOM console in context. This allows administrators to instantly access detailed diagnostics available in the eG console for a speedy problem resolution.
- #40 The integrated solution offers administrators a lot of benefits. The combined solution is a single, integrated monitoring platform that supports both Microsoft and non-Microsoft applications equally well. Administrators can view the performance of entire heterogeneous environment in the familiar SCOM console and they do not need to learn another monitoring tool or master multiple management packs from different vendors.Administrators can even add custom monitors for new applications and devices using eG Enterprise and integrate these rapidly with SCOM.
- #41 The integrated solution offers administrators a lot of benefits. The combined solution is a single, integrated monitoring platform that supports both Microsoft and non-Microsoft applications equally well. Administrators can view the performance of entire heterogeneous environment in the familiar SCOM console and they do not need to learn another monitoring tool or master multiple management packs from different vendors.Administrators can even add custom monitors for new applications and devices using eG Enterprise and integrate these rapidly with SCOM.