System Center Service Manager is an integrated platform that orchestrates people, processes, and technology across IT. It provides automated incident and problem management, change management, knowledge management, and other IT processes. Service Manager integrates with other System Center products and Active Directory. It uses a Configuration Management Database to represent IT assets and incidents. The document highlights features like self-service portals, compliance integration, and an authoring tool for customizing forms and workflows without code. Service Manager 2010 is scheduled for release in the first half of 2010.