This presentation discusses the use of information technology in decision-making processes for businesses, covering the distinction between structured and unstructured problems and their respective approaches. It highlights the importance of gathering accurate data from various sources to aid managers in effective operations and provide various reporting formats. Additionally, it addresses how technology can facilitate group decision-making, particularly in time-sensitive environments with dispersed participants.

3. This presentation is strictly made for academic discussions. The information provided here is collected from various sources online, for which, the authors are very much thankful to.

4. RIGHT Information to the RIGHT People at the RIGHT Time To operate Business Effectively & Efficiently

5. A step in problem solving Intelligence gathering Definition of problem Data gathered on scope Constraints identified Design phase Alternatives identified and assessed Choice Selection of an alternative

6. Structured problems lend themselves to programmed decisions The implication is that a repeatable process can be employed and these can be automated Unstructured problems require un-programmed decisions

7. Provide managers with information Monitor regular routine operations Control, organize and plan better

8. Inputs: Information from the Sources Outputs: hard and softcopy reports Scheduled reports On-demand reports Key-indicator (business fundamentals) Exception reports

9. ERP CRM SCM BI

11. Financial MIS Will integrate information from multiple sources Functions Costing P&L reporting Auditing Funds management

12. Manufacturing Design and Engineering Master Production Scheduling Inventory Control Materials Planning Manufacturing and Process Control Quality Control

13. Marketing Market research Online / Offline market research Pricing

14. Transportation and Logistics Route and schedule optimization Human Resources Accounting

15. Used for unstructured problems Characteristics Data from multiple sources internal and external to organization Presentation flexibility Simulation and what-if capability Support for multiple decision approaches Statistical analysis

16. Model management software Provides a variety of solution models Financial, statistical, graphical, project management Dialogue Manager Allows user interaction with DSS

17. How can information technology improve how decisions are made by groups?

18. Applications Where time is critical Where participants are geographically dispersed Where authority obstructs communication Military Business Government

19. Common characteristics Meeting moderation/facilitation Signed and anonymous comments Structured deliberations Presentation period Comment period Automated collation of comments “ Voting” Face-to-face and remote

20. What information does a chief executive of board member require?

21. High level with drill down Key business and industry data Structured and unstructured information Structured: orders Unstructured: Industry news feed Graphical

22. Cognos SAP Brio MS Sharepoint