The document discusses management information systems (MIS) and their components. An MIS provides managers with information to support decision-making and feedback on daily operations. It is an integrated collection of subsystems that are typically organized by functional areas. MIS investments benefit companies in various ways such as supporting core competencies and boosting production processes.

1. MIS Management Information Systems EIS - Executive Information Systems ES – Expert Systems DSS – Decision Support Systems

2. Management Information Systems (MIS) MIS provides managers with information and support for effective decision making, and provides feedback on daily operations Output, or reports, are usually generated through accumulation of transaction processing data Each MIS is an integrated collection of subsystems, which are typically organized along functional lines within an organization

3. Intended Benefits of MIS MIS investments pay off for a company in many ways……. Core competancy support Enhanced distribution channel management. Increased brand equity Boost production processes Impact mass customization production processes Leverage learning curve advantages Leverage IT investment in computer aided design Leverage stability Expand E-commerce Improve B2B commerce

4. Five Elements of usable MIS Timeliness Accuracy Consistency Completeness Relevance

5. Sources of Management Information

6. Corporate databases of internal data Databases of external data Databases of valid transactions Operational databases Transaction processing systems Management information systems Decision support systems Executive support systems Expert systems Business transactions Input and error list Drill-down reports Exception reports Demand reports Key-indicator reports Scheduled reports Employees Corporate intranet Application databases

7. Outputs of a Management Information System Scheduled reports Produced periodically, or on a schedule (daily, weekly, monthly) Key-indicator report Summarizes the previous day’s critical activities Typically available at the beginning of each day Demand report Gives certain information at a manager’s request Exception report Automatically produced when a situation is unusual or requires management action

8. Scheduled Report Example 720 P3214 144 08/09/06 JMW C34123 P12456 2,448 P4012 24 08/08/06 SAK C52313 P12455 1,224 P4902 12 08/07/06 GWA C03214 P12453 5,660 P3214 288 08/06/06 CAR C89321 P12453 3,214 P1234 144 08/05/06 CAR C89321 P12453 Daily Sales Detail Report Prepared: 08/10/xx Amount Item # Quantity Ship Date Sales Rep ID Customer ID Order #

9. Key Indicator Report Example Last Year Last Month This Month 2,608 2,224 2,406 Forecasted Sales for the Month 1,014 1,694 1,808 Total Orders Month to Date Daily Sales - Key Indicator Report

10. Demand Report Example 12,350 JWN 22,100 SAK 38,950 GWA 42,345 CAR Amount Sales Rep ID Daily Sales by Sales Rep - Summary Report Prepared: 08/10/xx

11. Exception Report Example … … … … … … … … … … … … … … 11,224 P4902 12 08/13/06 GWA C03214 P12453 15,660 P3214 288 08/12/06 CAR C89321 P12453 13,214 P1234 144 08/12/06 CAR C89321 P12453 Daily Sales Exception Report – ORDERS OVER 10,000 Prepared: 08/10/xx Amount Item # Quantity Ship Date Sales Rep ID Customer ID Order #

12. Outputs of a Management Information System Drill Down Reports Provide detailed data about a situation. -3.0% 13.3 12.8 4 th Qtr -1.4% 14.5 14.3 3 rd Qtr 0.9% 10.7 10.8 2 nd Qtr 6.8% 11.8 12.6 1 st Qtr Variance Forecast Actual Earnings by Quarter (Rs. Lacs)

13. Characteristics of a Management Information System Provides reports with fixed and standard formats Hard-copy and soft-copy reports Uses internal data stored in the computer system End users can develop custom reports Requires formal requests from users

14. Management Information Systems for Competitive Advantage Provides support to managers as they work to achieve corporate goals Enables managers to compare results to established company goals and identify problem areas and opportunities for improvement

15. MIS and Web Technology Data may be made available from management information systems on a company’s intranet Employees can use browsers and their PC to gain access to the data

16. Functional Aspects MIS is an integrated collection of functional information systems, each supporting particular functional areas.

17. An Organization’s MIS Financial MIS Marketing MIS Human Resources MIS Etc. Accounting MIS Drill down reports Exception reports Demand reports Key-indicator reports Scheduled reports Databases of external data Databases of valid transactions Transaction processing systems Business transactions Business transactions Extranet Internet Etc.

18. Financial MIS Provides financial information to all financial managers within an organization.

19. Financial statements Uses and management of funds Financial statistics for control Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Business transactions Internet or Extranet Financial MIS Business transactions Databases of external data Databases of internal data Financial DSS Financial ES Financial applications databases Customers, Suppliers

20. Inputs to the Financial Information System Strategic plan or corporate policies Contains major financial objectives and often projects financial needs. Transaction processing system (TPS) Important financial information collected from almost every TPS - payroll, inventory control, order processing, accounts payable, accounts receivable, general ledger. External sources Annual reports and financial statements of competitors and general news items.

21. Financial MIS Subsystems and Outputs Financial subsystems Profit/loss and cost systems Auditing Internal auditing External auditing Uses and management of funds

22. Manufacturing MIS

23. Quality control reports Process control reports JIT reports Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Business transactions Internet or Extranet Manufacturing MIS Business transactions Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Manufacturing applications databases Customers, Suppliers MRP reports Production schedule CAD output

24. Inputs to the Manufacturing MIS Strategic plan or corporate policies. The TPS: Order processing Inventory data Receiving and inspecting data Personnel data Production process External sources

25. Manufacturing MIS Subsystems and Outputs Design and engineering Master production scheduling Inventory control Manufacturing resource planning Just-in-time inventory and manufacturing Process control Computer-integrated manufacturing (CIM) Quality control and testing

26. Marketing MIS Supports managerial activities in product development, distribution, pricing decisions, and promotional effectiveness

27. Sales by customer Sales by salesperson Sales by product Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Marketing MIS Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Marketing applications databases Pricing report Total service calls Customer satisfaction

28. Inputs to Marketing MIS Strategic plan and corporate policies The TPS External sources: The competition The market

29. Marketing MIS Subsystems and Outputs Marketing research Product development Promotion and advertising Product pricing

30. Human Resource MIS Concerned with all of the activities related to employees and potential employees of the organization

31. Benefit reports Salary surveys Scheduling reports Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Human Resource MIS Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Human resource applications databases Training test scores Job applicant profiles Needs and planning reports

32. Inputs to the Human Resource MIS Strategic plan or corporate policies The TPS: Payroll data Order processing data Personnel data External sources

33. Human Resource MIS Subsystems and Outputs Human resource planning Personnel selection and recruiting Training and skills inventory Scheduling and job placement Wage and salary administration

34. Other MISs Accounting MISs Provides aggregated information on accounts payable, accounts receivable, payroll, and other applications. Geographic information systems (GISs) Enables managers to pair pre-drawn maps or map outlines with tabular data to describe aspects of a particular geographic region.

35. Thank You! Piyush Mehta [email_address]