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management information system
This document discusses management information systems and decision support. It defines transaction processing systems and management information systems, noting that MIS supports operational and tactical decision making. It outlines a model for problem solving including intelligence gathering, design, choice, implementation, and monitoring. It distinguishes between structured problems, which can be addressed by management information systems, and unstructured problems, which require decision support systems. Finally, it discusses functional perspectives of MIS including financial, manufacturing, marketing, transportation, and human resources applications.
management information system
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- 2. Management Information Systems TransactionProcessing Systems (TPS) Support operation Management and control Routine, normal operations Management Information Systems (MIS) Provide decision- making support for routine, structured decisions Closely linked to and fed by TPS
- 3. Management Information Systems TerminologyConfusion MIS = the study of information technology in business settings But, MIS is also term to refer to class of systems used to support operational and tactical decision making.
- 4. A Model forProblem Solving Decision Making Phase Intelligence gathering Design Choice Implementation Monitoring
- 5. Decision Making A stepin problem solving Intelligence gathering Definition of problem Data gathered on scope Constraints identified Design phase Alternatives identified and assessed Choice Selection of an alternative
- 6. Structured vs. Unstructured Problems Structuredproblems lend themselves to programmed decisions The implication is that a repeatable process can be employed and these can be automated Unstructured problems require unprogrammed decisions
- 7. Unstructured Problems Can beaddressed (or partially addressed) with Decision Support Systems
- 8. Structured Problems Can beaddressed by an MIS Three decision models or techniques Optimization Find the best solution Satisficing Find a solution which meets certain criteria Heuristics Rule-based solution generation
- 9. Goals of anMIS Provide managers with information Regular, routine operations Control, organize and plan better
- 10. Typical Inputs andOutputs Inputs: Information from the TPS Outputs: hard and softcopy reports Scheduled reports On-demand reports Key-indicator (business fundamentals) Exception reports
- 11. Functional Perspectives ofMIS Financial MIS Will integrate information from multiple sources Functions Costing P&L reporting Auditing Funds management
- 12. Functional Perspectives ofMIS Manufacturing Design and Engineering Master Production Scheduling Inventory Control Materials Planning Manufacturing and Process Control Quality Control
- 13. Functional Perspectives ofMIS Marketing Market research Web-based market research Pricing
- 14. Functional Perspectives ofMIS Transportation and Logistics Route and schedule optimization Human Resources Accounting
- 15. Decision Support Systems Usedfor unstructured problems Characteristics Data from multiple sources internal and external to organization Presentation flexibility Simulation and what-if capability Support for multiple decision approaches Statistical analysis
- 16. Components of aDSS Model management software Provides a variety of solution models Financial, statistical, graphical, project management Dialogue Manager Allows user interaction with DSS
- 17. Group Decision Making Systems Veryinteresting field How can information technology improve how decisions are made by groups?
- 18. Group Decision Making Systems Applications Wheretime is critical Where participants are geographically dispersed Where authority obstructs communication Military Business Government
- 19. Group Decision Making Systems Commoncharacteristics Meeting moderation/facilitation Signed and anonymous comments Structured deliberations Presentation period Comment period Automated collation of comments “Voting” Face-to-face and remote
- 20. Executive Information Systems Whatinformation does a chief executive of board member require?
- 21. Executive Information Systems Highlevel with drill down Key business and industry data Structured and unstructured information Structured: MTD orders Unstructured: Industry newsfeed Graphical
- 22. BIBLIOGRAPHY THROUGH WEB …SLIDESHARE TEXTBOOK OF INDUSTRIAL ENGINEERING AND MANAGEMENT BY HAROLD KOONTZ AND HEINZ WRIHRIC