The document describes several techniques for problem solving: Mind maps are useful for brainstorming ideas without judgment and seeing how ideas are related. Critical path analysis helps schedule projects by listing activities, their duration, and dependencies. PMI assigns positive and negative scores to options by considering pros, cons, and other factors. Fishhooking involves diverting attention before brainstorming ideas against success criteria. The 5 Whys technique asks "why" repeatedly to find a problem's root cause. CATWOE analyzes problems from different stakeholder perspectives including customers, actors, processes, world view, owners and constraints.

1. Problem Solving
Techniques

2. Mind Maps
Excellent method for those interested in
generating alternatives (brain storming)
without judgment, capturing many ideas.
• Go for quantity of ideas
• Can see one idea amplified
• Generates answers to: What about that
idea?

3. Critical Path Analysis
• Calculate length of time to complete projects
• List all activities in the plan by: start date,
duration, and if they are parallel or sequential
• Arrange all data on a graph
• Schedule each activity
• Determine critical path –longest sequence of
dependent activities

4. PMI
On a large sheet of paper – create 3 columns:
• Plus (all positive points for taking any of the
actions)
• Negative (all negative effects)
• Interesting ( extenuating issues impacting each
decision)
Assign positive and negative score to weight issues.

5. Fishhooking
• Step 1: Get consensus of definition of the problem
• Step 2: Divert your attention –GO Fishing
• Step 3: Capture all the ideas without judgment
• Step 4: Write them down
• Step 5: Set criteria for success
• Step 6: Match each idea to criteria

6. The 5 Whys
Toyota’s popular production system problem
solving involves asking:
“Why and What caused this problem?” until the
root cause is apparent.
http://www.isixsigma.com/tools-
templates/cause-effect/determine-root-cause-5-
whys/

7. CATWOE
Customers Who are they? How does the issue affect
them?
Actors Who?
Involvement?
Impact?
Implementation
Transformation Process Processes or systems affected by the
issue?
World View Wider impact of issue
Owner Who owns the process or situation you
are investigating?
What role will they play in the solution?
Environmental Constraints Constraints / Limitations