The document discusses problem solving theory, which involves a structured process to address challenges through logical and creative thinking. It describes the typical stages in problem solving as understanding the problem, identifying the problem, analyzing the situation, generating solutions, evaluating options, implementing a solution, and evaluating the outcome. Common problem-solving techniques explained include brainstorming, root cause analysis, mind mapping, SWOT analysis, fishbone diagrams, decision matrices, TRIZ, Pareto analysis, and the Six Thinking Hats method.

1. WELCOM
ET O O U R P R E S E N T A T I O N O N
P R O B L E M S O L V I N G
T H E O R Y

2. PROBLEM SOLVING INTRO
Problem solving is vital in life
personally and professionally.
It involves recognizing and
overcoming challenges using
logical thinking and creativity.
Improving problem-solving
skills helps address complex
issuesefficiently.

3. Understanding the Problem
Understanding the problem is the first
step. Problem-solving process is a
structured approach to resolving issues
and achieving desired outcomes.
Problem-solving theory is a structured
approach to resolving issues or
challenges by employing systematic
steps. It typically involves several stages
which is in next slides

4. Identifying The
Problem
Clearly defining the issue
or challenge that needs
to be addressed.
Gathering Relevant
Information, Understanding
The Root Cause Of The
Problem, And Considering
Different Perspectives.
Analyzing The
Situation

5. Brainstorming various potential
solutions or strategies to tackle
the problem.
Assessing the pros and cons of
each solution, considering
feasibility, cost, and impact.
Generating
Solutions
Evaluating
Options

6. Implementing The
Solution
Choosing the most
appropriate solution and
putting it into action.
Evaluating The Outcome
Reviewing the results of the
implemented solution to
determine its effectiveness and
making adjustments if needed.

7. Problem-solving Theories Can
Differ Based On Various
Disciplines And Methodologies,
But They Generally Follow A
Similar Framework To Guide
Individuals Or Teams Through The
Process Of Addressing Challenges
Effectively. Several Techniques Are
Employed Within Problem-solving
Theory To Facilitate The Process
Of Finding Solutions. Some
Widely Used Techniques Include

8. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
Brainstorming
Encouraging the generation
of multiple ideas without
criticism, fostering creativity
and innovation.

9. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
Root Cause Analysis
Investigating the underlying
reasons for a problem to
address the fundamental
issue, not just the symptoms.

10. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
Mind Mapping:
Visual representation of
ideas or problems to
organize thoughts and
relationships between
different elements.

11. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
SWOT Analysis
Assessing Strengths, Weaknesses,
Opportunities, And Threats Related To
The Problem Or Potential Solutions To
Gain A Comprehensive Understanding.

12. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
Fishbone Diagram (Ishikawa
Diagram): Identifying
potential causes of a problem
by categorizing them into
specific branches, helping to
explore multiple causes
systematically.

13. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
Decision Matrix
A Tool For Evaluating
Various Options Against
Specific Criteria To
Objectively Determine
The Best Solution.

14. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
TRIZ (Theory Of Inventive
Problem Solving)
A Systematic Approach To
Problem-solving That Relies
On Principles And Patterns
Used In Successful Inventions.

15. C o m m o n P r o b l e m S o l v i n g
T e c h n i q u e s
Pareto Analysis
Focusing On The Most
Significant Factors
Contributing To A Problem
(The 80/20 Rule), Prioritizing
Efforts Based On Impact.

16. S i x T h i n k i n g
H a t s
The Six Thinking Hats is a
problem-solving
technique that
encourages individuals to
explore different
perspectives and
approaches to a problem.
It involves wearing
different 'hats' that
represent different

17. Different Thinking Styles
The Six Thinking Hats technique encourages
individuals to adopt different thinking styles, each
represented by a different colored hat:
White Hat (Facts and Information): Focuses on
gathering and analyzing data and information.
Red Hat (Emotions and Intuition): Encourages
expressing emotions, gut feelings, and intuitions.
Black Hat (Critical and Judgmental): Identifies
potential risks, weaknesses, and challenges.
Yellow Hat (Positive and Optimistic): Focuses on
benefits, opportunities, and positive aspects.
Green Hat (Creativity and Innovation): Encourages
Encourages generating new ideas, alternatives, and
possibilities.
Blue Hat (Process and Organization): Manages the
the thinking process, sets goals, and facilitates
discussions.