This resume is for Jean Leonard Milfleur, who has over 20 years of experience in retail management and business banking. He currently works as a Business Advocate at Wells Fargo, where he provides full-service banking and consults with customers on their financial needs. Previously, he held store manager positions at GameStop and Raymour & Flanigan, where he improved store performance through staff training and development. He earned a B.S. in Business Management from Salem State College.

1. JEAN LEONARD MILFLEUR | (732) 857-6044 | LMILFLEUR0814@GMAIL.COM
PROFESSIONAL EXPERIENCE
November 2013 to Present
Wells Fargo ▪ Scotch Plains, NJ ▪ Business Advocate
• Provides full-service banking to high value customers and
oversees a portfolio of simple and/or packaged-product
account relationships.
• Consults with customers regarding financial needs,
recommends product/solutions, and financial services to
meet those needs. Consults with managers on employee
behavioral or performance issues.
• Resolves inquiries, opens and services accounts within
authorized limits such as checking, savings, credit/loan and
identifies and refers investment opportunities.
• Partners and/or acts as a liaison to other internal departments.
Cross-sells products and services to existing clients.
• Open accounts with local business through the business to
businesses program.
• Open accounts with customers via the Wells at Work referral
program.
• 3-4 Pre-Set Confirmed appointments, provide merchant
services to business clients, Develop and maintain a
consistent sales pipeline.
June 2011 to Sep 2013
GameStop ▪ Watchung, NJ ▪ Store Manager
• Transformed the district’s lowest-ranked store (#15 out of 16
in sales and customer service with the highest shrink in the
district to a current performance at #2 in sales, with improved
customer service and decreased shrink from .56 to .26).
• Manage the 2nd highest volume store in the district ($2.1
million) .
• Staff, develop, and manage 11 employees utilizing the
company’s level up training program.
• Timely and appropriate feedback to all store associates
concerning performance, including: team/individual numbers,
daily coaching, staff compliance of company protocols, and
writing and presenting annual performance appraisals.
• Support the total shopping environment, including: visual
and operational elements, and the customer relationships
that lead to increased UPT sales, repeat business, and
customer loyalty.
January 2007 to June 2011
Raymour & Flanigan ▪ Freehold, NJ ▪ Sale Manager
• Named #3 of 25 employees in written business.
• Met personal goals for written sales of $1.2 million and
delivered business of $ 970,000 in 2010.
• Provided excellent customer service by demonstrating
superior product knowledge.
• Strong customer base that resulted in repeat business.
• January 2004 to Jan 2006: JC Penny, East Brunswick, NJ – Sale
Manager
• Increased annual department sales by 49% in 2005.
• Exceeded holiday sales by 56% that resulted in receiving 1st
place for Father’s Day sales in the district.
• Supervised both men and children’s departments.
• Managed staff of 30 employees. Analyzed sales reports to
determine competitive pricing and profit margins
• Created staff portfolios that included: job responsibilities,
training timelines, and performance evaluations.
• Recruited new employee outsourcing and an application kiosk.
• Answering phones providing pre and post order information
to customer and customs
• Updating inventory record and preparing a list for goods to
be ordered
• Keep accounting and quoting teams informed of any changes
in Tariff no/rate, freight rate or other fees related to freight,
duty and broker’s fee
• In addition to core responsibilities I maintained stockroom
and merchandise in an orderly manner as well as performed
housekeeping duties
EDUCATION
B.S. in Business Management
Salem State College, Salem MA
August 2003
SKILLS
Hardware: Macintosh & PC
Software: Microsoft Office; Word, Excel, Powerpoint,
Publisher
Social Media: WordPress, Tumbler, Facebook, Youtube,
Vimeo
PROFESSIONAL SKILLS
• Retail store operations
• P&L management
• Budgeting/cost control
• Shrink reductions/loss control
• Customer service excellence
• WorkForce Management (WFM)
• Inventory management
• Computer Skills
• General office Equipment
• Merchandising strategies
REFERENCES
Upon Request
SUMMARY
Ambitious sales professional with over twenty years’ experience in management, training, and employee development with
excellent communication and motivation skills. Expertise in product recommendation regarding financial needs, products/
solutions, and financial services. Successfully reaches sales goals by setting weekly action plans, using book of business
through the referral program.