Timothy J. Boland has over 30 years of experience in fulfillment operations management, most recently as Regional Fulfillment Manager for Macy's Northeast region. He has expertise developing effective processes, maintaining high service standards, and using logistics software to achieve strategic goals. Boland has a proven track record of managing large fulfillment programs, developing employees, controlling expenses, and ensuring compliance. He received several awards and recognition for his leadership and performance.

1. Timothy J. Boland
493 South Main Street, West Hartford, CT 06110
Cell: 860.331.0774
FULFILLMENT OPERATIONS PROFILE
Accomplished, dedicated operations professional with a “Results Matter” philosophy. Demonstrates
expertise in directing Fulfillment Operations in an 83 location Region with nearly $300M in annual
Fulfillment sales. Develops effective processes and maintains the highest service standards for our
guests. Proficient in a variety of logistics and supply management software, both proprietary and
commercial, to achieve strategic aims, protect company assets and ensure full business model
compliance.
AREAS OF EXPERTISE
Operations Management
• Managed the largest volume Regional Fulfillment program with 83 locations from pilot phase through
3 expansions as well as BOPS and Total Store Fulfillment implementation.
• Managed all aspects of single and multi-Store Operations Management responsibilities.
• Monitored the distribution and processing of inbound and outbound retail freight for a 17 store Region
while achieving the top rank in freight flow results for Macy’s East CT District.
• Managed vendor freight receipt scheduling, merchandise receiving and accounting using VICS
Inventory Program at the Distribution Center in support of all 14 G. Fox stores.
Inventory/Shortage Control Processes
• Developed and implemented shortage action plans, executed financial inventories as well as chaired
Shortage Committee.
• Implemented and enforced junior executive shortage control compliance initiatives through direct
coaching, peer shortage audits and weekly meetings.
Training/Leadership
• Used reporting metrics and direct observation to coach/course correct Operations Managers toward
excellence in picking operation, packing standards and Service-On-Time requirements.
• Conducted all Fulfillment “Train the Trainer” sessions with Regional, District and Store Executive
audiences from pilot through Total Store Fulfillment phases.
• Developed Store Associates and Junior Store Executives for promotion to the next level.
• Integral “On-boarding” training role with new District and Store Operations Executives.
Expense Control
• Planned, initiated and controlled capital improvement projects of $1M, to include equipment
purchase, as well as, renovations of stockrooms, fitting rooms and training rooms.
• Controlled sell/non-sell payroll expenses to better than plan result.
• Controlled total 4 wall expense to better than plan result.
Vendor & Staff Relations
• Developed and coordinated capital improvement projects from the bid process through completion.
• Arranged for non-invasive conduct of capital improvements in active retail environment.
• Developed preferred vendor list for transportation, construction and supplies.
Communication
• Drove Fulfillment priorities upward to VP and Director Levels through in-person contact as well as
summits, webinars, weekly conference calls and as-needed updates.
• Conducted in-person store visits to coach Operations managers and Teams to expectations and
inspected adherence to developed policies and procedures.
• Collaborated with Central Operations in development/implementation of procedure and Best
Practices.
Safety & Compliance Administration
• Chaired Safety Committee developed and implemented Safety Action Plans.

2. Timothy J. Boland
493 South Main Street, West Hartford, CT 06110
Cell: 860.331.0774
• Ensured store compliance of all applicable local, state, and federal regulations.
CAREER PROGRESSION HISTORY
Macy’s, Inc (formerly May Company Filenes and G. Fox)
1986 – Present
• Regional Fulfillment Manager – Northeast
• Multi-Store Operations Manager (Enfield, CT; Eastfield, MA; Holyoke, MA)
• Operations Director - Macy’s Inc. (Westfarms Mall, Farmington, CT)
• Director – Small Store Conversion Trainer
• Operations Director – Macy’s, Inc. (Enfield, CT)
• Regional Logistics Manager – Macy’s, Inc. (17 retail stores in CT and NY)
• Project Supervisor – Filenes, May Co./Macy’s, Inc. (Number one store in region, Farmington, CT)
• Receiving Manager – Filenes, May Co. (Number one store in region, Farmington, CT)
• Central Distribution Manager – G. Fox, May Co. (South Windsor, CT)
• Building Superintendent – G. Fox, May Co. (Meriden, CT)
• Receiving Manager – G. Fox, May Co. (Hartford, CT)
AWARDS, ACHIEVEMENTS AND RECOGNITION
• RFM of the Year 2014
• “Best of the Best” award - The Big Meeting 2014
• 2013 Annual “Make MAGIC” award.
• 2013 Store Fulfillment Achievement award – The Big Meeting 2013
• “Regional Logistics Manager of the Year” Macy’s East 2007
PERSONAL BACKGROUND
USMC (Honorable Discharge) May 1981 – August 1987
• Achieved rank of Sergeant
• Meritorious promotion to Corporal
• Schooling: Recruit Training Parris Island, SC; Infantry Training School, Camp Geiger, NC; Mountain
Warfare School, Bridgeport, CA; Combined Arms Exercise, Twenty-nine Palms, CA
• Multiple Marine Corps. Institute courses
West Hartford Youth Football League Volunteer 1999- Present
• Member at Large – WHYFL Board
• League President
• Vice President Registration
• Coaches Mighty Mite Team (ages 7-9)