James Hoffman is a military veteran seeking a career in retail/customer service. He has 3-5 years of managerial experience with various companies, including achieving goals and providing excellent customer service. His experience includes store operations, customer service, training, inventory management, and more. He has received recognition for his customer service skills.

1. James Hoffman
Military veteran(retired) seeks career in retail/customer service
Clovis, CA 93611
jchoffman55@gmail.com - 720-989-5481
I have successfully achieved 3-5 years managerial experience with at least 2 different companies in the past
7-10 years. I have achieved all set goals in minimum time and have excellent customer service skills.
I have assisted in helping others learn their trade and attain excellent customer service skills, attained set sales
and add-on goals. I have been trained and achieved managerial experience in store set-up, store presentation,
setting of displays, customer service, team building, training, shipping and receiving, deliveries, cash handling,
safety, loss prevention, inventory, affirmative actions, hiring and termination, personnel review and scheduling.
I have 3-5 years' experience in a management position
I have been working in a fast paced customer service environment that achieves maximum customer service
standards. I have handled customer service issues with excellent results.
I have received several commendations regarding my customer service skills, I have received high marks in
performance reviews, in recovering losses and for proper cash handling.
I am friendly, courteous, loyal, team and customer oriented, compassionate, organized, timely, goal oriented,
have a fine attention to detail(s), can work independently as well as a team leader.
Skills and Accomplishments
Customer Service October, 2010
I received a letter from both a customer and our company for excellent customer service in a situation where the
customer was having difficulty understanding and deciding on a product due to a lack of knowledge regarding
the different products available that nay have fit their needs. I was able to give them adequate information
about each product so that they were able to make an informed decision and choose the right product to fit
their need/situation.
Authorized to work in the US for any employer
WORK EXPERIENCE
Commercial Center Manager
LESLIE'S POOLMART - Fresno, CA - June 2015 to February 2016
Operated cash register..Described merchandise and services to customers.Answered questions and resolved
concerns. Set up visually appealing promotional displays.Maintained store in clean and neat manner.Signed
for incoming shipments .Completed special client deliveries in person. Completed satisfactory inventories and
managed daily operations. Met or exceeded daily, monthly and annual sales and budget expectations.
Store Manager
Leslie's Pool Supplies - Tulare, CA - April 2015 to June 2015
Operated cash register.Described merchandise and services to customers.Answered questions and resolved
concerns.Set up visually appealing promotional displays.Maintained store in clean and neat manner.Signed
for incoming shipments.
Assistant Store Manager
Leslie's Pool Supplies - Clovis, CA - April 2013 to April 2015

2. Operated cash register.Described merchandise and services to customers.Answered questions and resolved
concerns.Set up visually appealing promotional displays.Maintained store in clean and neat manner.Signed
for incoming shipments in manager's absence.
Mechandiser
Convergence Marketing - Clovis, CA - November 2012 to May 2013
To maintain store product, displays, planograms, product resets as assigned and per directions and
instructions both from company management and store management upon arrival to perform assigned
tasks.To maintain cleanliness, proper stocking/downstocking of store merchandise and repair, replacment or
movement of fixtures as required by task instructions and per company guidelines and goals.
Assistant manager in training
DollarTree - Parker, CO - March 2012 to July 2012
Responsible for ensuring a complete and satisfying customer experience. Ensure store readiness, cleanliness,
cashier training, cash handling and to complete assigned tasks and duties as regularly assigned while training
for a store manager position in the future.
Truck driver
Werner Trucking - Denver, CO - August 2011 to November 2011
Responsible for safely picking up, transporting and delivering assigned freight in a timely manner. Responsible
for following federal and company laws, rules and regulations to ensure accurate and timely assignment
completion.
Truck driver
Swift Trucking - Denver, CO - May 2011 to August 2011
Responsible for safely picking up, transporting and delivering assigned freight in a timely manner. Responsible
for following federal and company laws, rules and regulations to ensure accurate and timely assignment
completion.
Department manager-freight flow/delivery
HIW, Inc - Castle Rock, CO - September 2010 to May 2011
Responsible for safely loading/unloading regularly scheduled merchandise trucks and stock the merchandise
to the proper shelves within the store within established time goals. To deliver customer purchased
merchandise within set deadlines and schedules requested by the customer. To resolve customer issues.
Maintain safety goals. Delegate and redirect assigned personnel as needed to accomplish goals and/or
necessitate customer needs.
Department Manager-Product services
Lowes HIW, Inc - Castle Rock, CO - February 2009 to September 2010
To maintain store product, displays, planograms, product resets, and to supervise/account for outside vendors.
To maintain cleanliness and proper stocking/downstocking of store merchandise per company guidelines and
goals. Delegate/Direct assigned personnel in assigned tasks via vocal or written direction.
EDUCATION
Business
University of Portland Portland - Portland, OR
September 1995 to June 1997

3. N/A in General studies
Oregon Institute of Technology - Klamath Falls, OR
1993 to 1995
High school diploma
Clovis High School - Clovis, CA
MILITARY SERVICE
Service Country: United States
Branch: Air Force
Rank: E-6
August 1973 to September 1995
CERTIFICATIONS
Certified Pool Operator
June 2015 to June 2020
Certified Pool and spa operator certification.....can test, analyze, and recommend proper chemical and water
balancing for safe swimming and spa use. Can also inspect, repair, and recommend equipment and equipment
upgrades to satisfactorily and adequately service your pools or spa needs.
Airline reservation and operations agent
The education was achieved through the International Air Academy in Vancouver, Washington. I am familiar
with computer reservation systems and airline/aircraft operations.
Forklift Certified
Have been trained in the safe and responsible operation of forklifts for warehouse operations as well as any
required safe forklift operation. Have also been a forklift operation trainer.
GROUPS
American Legion
January 1998 to Present
Have been a continuous member of this group. Have also held offices of Post commander and district vice
commander. I am currently an at-large member with paid up for life standing.
Veterans of Foreign Wars (V.F.W.)
March 1998 to Present
I am currently a lifetime member at large, .
The Retired Enlisted Association.
June 2000 to Present
Currently a member at large in good standing.