Mark Chedester has over 10 years of experience in retail management, sales, marketing, and operations. He has held positions such as Parts Manager, Manager in Training, General Manager, and Sales Manager. He has a proven track record of improving sales, reducing inventory shrinkage, and increasing profitability across various retail stores. Chedester also has strong leadership, training, and motivational skills.

1. MARK J. CHEDESTER______________________
1713 Lampeter Road Lancaster, Pennsylvania 17602
717-471-2698 rapmjc@yahoo.com
SUMMARY OF QUALIFICATIONS
• Over 10 years of strong and diverse experience in MANAGEMENT including
sales/marketing, retail operations, product distribution, account management,
customer service, employee training and development, financial analysis and
inventory control.
• Proven ability to excel in a fast paced, multi tasked environment and manage a heavy
workload with strict details and deadlines.
• Reorganizing and directed ordering/inventory control procedures, instituted employee
motivational techniques, and improved store interiors and aesthetic design for major retail
operations that elevated store sales and ranking.
• An implemented leadership-by-example and hands-on management philosophy that was
instrumental in training and promoting key supervisory personnel and fostered the
promotions of 15 company manager.
• Experienced and knowledgeable in all facets of retail operations for stores ranging from
2000 sq. ft. with 6 employees to 120,000 sq. ft. and 150 employees, and spearheading
new store openings in numerous industries on a nationwide basis.
• Excellent interpersonal skills, which have been utilized to interact within numerous
management teams and facilitated a rotating sales/training program that converted
numerous retail outlets by improving profitability and reducing costly inventory shrink.
• Completed certified training course at U-Haul International to train General Managers;
certified 10 General Managers; later taught certified training course.
• Identified prospective accounts, prequalified clientele, overcame objections, closed, and
applied assertive follow up techniques that consistently sustained revenues growth by
25%.
• A dedicated, highly organized and amiable team leader possessing the unique ability to
implement new procedures while promoting employee morale.
• Commended numerous times for safety and providing an accident-free work
environment.
• ASE certification P2 Automobile Parts Specialist
PROFESSIONAL EXPERIENCE
2014-PRESENT FREIGHTLINER OF YORK; York, Pennsylvania
PARTS MANAGER
• Daily operations of a 2.6 million dollar parts department, including looking up of parts,
all aspects of parts delivering, ordering and inventory control, customer complaint
resolution, total profit and loss control and analysis.
• Responsible for recruiting, training, scheduling, evaluating, and the motivation of 10
associates.
• Promoted from Service Advisor to Parts Manager.
2013- 2014 TRACTOR SUPPLY COMPANY; York, Pennsylvania
MANAGER IN TRAINING
• Daily operational duties include merchandising, in-store display creations, special
promotions, customer complaint resolutions, Profit and Loss Analysis and inventory
control of a 6 million dollar store.

2. • Responsible for recruiting, training, scheduling, evaluating, and the motivation of 20
associates.
2012- 2013 PEP BOYS; Lancaster, Pennsylvania
GENERAL MANAGER
• Daily operational duties include merchandising, in-store display creations, special
promotions, customer complaint resolutions Profit and Loss Analysis with Comp
increases over 10%, and inventory control of a 4 million dollar store.
• Responsible for recruiting, training, scheduling, evaluating, and the motivation of 30
associates and Parts Pros.
2011-2012 HARBOR FREIGHT TOOLS; Downingtown, Pennsylvania
GENERAL MANAGER
• Daily operational duties included merchandising, in-store display creations, special
promotions, customer complaint resolutions, ordering and inventory control of a 17,000
square foot store doing 6 million dollars a year.
• Responsible for recruiting, training, scheduling, evaluating, and the motivation of 25
associates.
• Perform Profit and Loss Analysis with Comp increases over 30%.
2007-2011 ADVANCE AUTO PARTS; Lancaster, Pennsylvania
GENERAL MANAGER
• Daily operational duties include merchandising, in-store display creations, special
promotions, customer complaint resolutions, Profit and Loss Analysis with Comp
increases over 10%, and inventory control of a two million dollar store.
• Responsible for recruiting, training, scheduling, evaluating, and the motivation of 20
associates and Parts Pros.
• Achieved ASE Automotive Parts certification.
2005-2007 LOWES HOME IMPROVEMENT; Lancaster, Pennsylvania
SALES MANAGER
• Daily operational duties included merchandising, in-store display creations, special
promotions, customer complaint resolutions and inventory control of a fifty-five million
dollar store.
• Responsible for recruiting, training, scheduling, evaluating, and the motivation of
associates and sales specialists.
• Performed Profit and Loss Analysis with Comp increases over 10% for 3 years.
• Played a major role in helping the store achieve “Store of the Year” for 2005.
1999-2005 RENT-A-CENTER; Lancaster, Pennsylvania
GENERAL MANAGER
• Daily operational duties included merchandising, in-store display creations, special
promotions, ordering and inventory control.
• Established new accounts through various sales, telemarketing techniques and managed
the collection of past due accounts.
• Held full Profit and Loss responsibility while increasing income by 20% and turning a
25% profit monthly.
• Monitored staff performance to ensure the constant delivery of superior customer service
and mediated solutions to customer concerns related to merchandise, service, and
policies.
• Recruited, supervised, trained, scheduled, and evaluated a staff of 6.
EDUCATION
BRADFORD SCHOOL; Pittsburgh, Pennsylvania
Associates Degree: Retail Management

3. WEST LIBERTY STATE COLLEGE; West Liberty, West Virginia
Major: Business Administration