1. Frank J. Paluzzi
(815) 979-6861 33203 Armour St
paluzzifrank@gmail.com Cary NC 27518
CAREER PROFILE
Strategic professional with 20+ years’ experience in customer service, business management, marketing, sales, and employee
management. Partner with senior management to develop and implement solutions to business requirements in an effective and
efficient manner while meeting the on-going needs of senior management. Manage and coach direct reports to ensure accuracy,
quality, and efficiency in the actualization of organizational goals. Develop and implement tactical initiatives to reduce expenses
and maintain marginable profitability. Proven proficiency to forecast and analyze risks and provide solutions to problems in a
time efficient manner. Skilled in adaptability, leadership, problem solving, analysis, teamwork, and time management.
 Develop and implement customer service
processes that includes monthly analysis and
reviews with management
 Perform ad-hoc analysis and reports as requested
 Provide management oversight mentorship,
development and growth opportunities to direct
report(s) and broader team
 Strong analytical skills, including ability to structure
and prepare analysis to support and lead decision-
making as well as providing qualitative and
quantitative analysis of business situations
 Strong interpersonal, communication (verbal and
written) and presentation skills and ability to
interact with multiple departments and senior
management
 Ability to work with different groups and levels
across the organization to bring about consensus
and build a successful team supporting the
business
 Demonstrated ability to communicate and
collaborate with all levels throughout the
organization
CAREER HISTORY
CVS Pharmacy, MIT Manager; Raleigh NC 2015-Present
• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
Electronic SalesManager/ Retail Manager, HHGregg; Raleigh NC 2014
Ensured store met P&L objectives for sales, margin, inventory, payroll, and other controllable expenses such as supplies and
operating costs. Performed routine and expected duties including staff scheduling, HR responsibilities, payroll plans, and
compliance with all company guidelines involved with safety, loss prevention, and cash handling procedures.
 Developed and implemented sales goals to exceed corporate projections; executed standardized merchandising
and marketing programs
 Recruited, hired, developed and evaluated store employees. Personally trained staff to provide the highest level of
customer service
Sales& Marketing, Anderson Interior Elements; Cary NC 2012-2013
Well-developed communication skills demonstrated through successful interaction with customers. Developed detailed written
sales and budget reports and projections, and established and maintained professional relationships. Oversaw business
management, budget preparation, financial analysis and management, along with profit and loss responsibility, sales and sales
forecasting, strategic planning, customer service, and related administrative duties.
 Generated sales leads and recommended course of action
 Scheduled appointments with prospective clients
 Instituted marketing ideas to enhance profitability
Retail Store Manager; Verizon Wireless, Machesney Park IL 2006-2011
Asst. Retail Store Manager, Verizon Wireless; Rockford IL 1991-2006
Controlled store budget including payroll and sales. Exceeded store goals through superior customer service and team
development. Successfully increased sales by creating a positive store experience for customers, training/motivating staff and
effectively managing store budget and expenses.
 Consistently exceeded corporate and store sales goals
 Managed and supervised accurate cash controls and ensured loss prevention procedures were followed
 Analyzed store financial data and implemented controls and methods to increase revenue, control costs, and
ensure appropriate inventory management
 Recruited, interviewed, hired and trained new hourly employees

2. Frank J. Paluzzi
(815) 979-6861 33203 Armour St
paluzzifrank@gmail.com Cary NC 27518
 Managed metrics (credit protection agreements and protection plans) and created effective action plans to see
results.
 Headed district conference calls on special projects and upcoming events
 Completed all training materials and communicated company policy and procedures and other information to staff
regularly
Previous Employment Details Omitted for Brevity and Available Upon Request
EDUCATION
Marketing and Business Management Kishwaukee Comminity College