Pamela Reynolds has over 10 years of experience in retail management, sales, recruiting, and customer service. She is currently pursuing a Master's degree in Human Resource Management while volunteering twice a month with elders in her community. Reynolds aims to complete her first half marathon in September and maintains a 3.4 GPA in her graduate program.

1. Pamela D. Reynolds
8545 Townley Rd Apt. 2E • Huntersville, NC 28078 • prynolds1@gmail.com • (980) 349-2708
Summary: Senior Training Specialist, accomplished and results-driven professional with over ten years of
experience in recruiting, sales, management, public and community relations.
Experience: Shoe Show, Inc. Charlotte, NC 2011-2014
Store Manager
• Responsible for the overall handling under staffing, train new employees in sales and
effectively motivated employees in given excellent customer service, while keeping payroll
successfully under control.
• Managed a wide variety of customer services and administrative tasks to resolve customer
issues quickly and efficiently.
• Explained employee compensation, benefits, schedules, working conditions and promotion
opportunities.
• I acknowledge employees performance by scheduling monthly Appreciating Day.
Kat Walk Charlotte, NC
Owner/Buyer 2010-2014
• Responsible for online marketing and sales, buying merchandise, uploading picture of
merchandise, customer service, shipping customer request order in a timely manner.
• Comply with state sales tax requirements, buying wholesale merchandise for profits;
maintain inventory, quality assurance, scanned weekly invoices and monitor monthly sales.
Variety Wholesalers Charlotte, NC
Assistant Manager 2008-2011
• Maintained information of legal supplies and government reporting regulations affecting
human resources function and ensures policies, events and reporting are in compliance.
• Administered salary administration program to ensure compliance and equity within the
organization.
• Investigated accidents and prepares reports for the insurance carrier.
• Trained, coached and mentored staff to ensure smooth adoption of new programs.

2. • Interviewed job candidates and made staffing decisions.
Convergys Charlotte, NC
Customer Service Representative 2007-2008
• Attentively listen to customer needs and concerns; while demonstrating empathy.
• Uphold broad and in-depth information of client products and services.
• Confirm customer understanding of solution and provide additional customer education as
needed.
• Communicate effectively with individual team members in the program to ensure high
quality and timely expedition of customer requests.
• Offer answers to issues that are typically non-standard or non-routine and require extensive
clarification.
Simply Fashion Charlotte, NC
Store Manger 2005-2008
• Motivated employees to be productive in a customer friendly environment which generated
cost advantages.
• Addressed and resolved general payroll-related inquiries.
• Accurately prepared government compliance reports and proposal requests for employee
data.
• Progress business strategies to raise our customers’ pool, increase store traffic and optimize
profitability.
• Accomplish sales goals by training, motivating, mentoring and providing feedback to sales
staff.
Activities: I run two miles twice a week and also cross training twice a week for about nine months now.
My plans are to complete in my first half marathon in September.
Twice a month I volunteer to sit with an elder, this is one way that I give back to the community
as well as gaining wisdom from spending time with the elders.
Skills: Microsoft Word, Excel, PowerPoint, Outlook, and Access, Invoice and Payment Transaction,
Recruitment/staffing, Employee coaching, Payroll administrator, Inventory/QA, Customer
Service
Education: Master in Human Resource Management April 2013-Present (expected graduation is June 2016)
Strayer University, Charlotte, NC
GPA 3.40/4.00

3. Bachelor of Science in Business Management, March 2000-2003
Remington College, Memphis, TN
GPA 4.00/4.00: Summa Cum Laude
Associate Degree in Computer Aided Drafting, March 1997-2000
Southeast College of Technology, Memphis, TN
GPA 3.90/4.00: Summa Cum Laude
Honors: President’s List, Dean’s List, Lambda Pi Eta Communications Honor Society, Kappa Alpha Mu
International Honor Society, Highest Grade Point Average in Communication Arts, Senior
Balancing Act Award