1. Lyann Nails
6900 Salt Cedar, Tucson, AZ 85756
Cell (520)204-2495
Email: lyann.nails@yahoo.com
Highlights:
10 years experience General Manager retail experience driving sales/customer service
6 months experience Banker/Teller responsibilities handling cash/making deposits
Supervised, trained, and developed 10 associates
Able to clearly and effectively communicate policies and procedures
Multi-lingual; fluent in English, Vietnamese, and Spanish
Possess strong reasoning and problem solving skills
Proficient with Microsoft Office; Word, PowerPoint, and Excel to include data entry
Communicates effectively and concisely with wide customer base
Self-starter; Proactive/works with little to no supervision
Experience:
General Manager/Customer Service Representative
99 Cent Discount Variety Store (Aug 2014- Present & Jan 2003- May 2009)
Provided customer service providing clear understanding of store return/refund policies
Increased sales 20 percent devising international calling card buyer incentive
Grew customer base 15 percent; authored/implemented promotion/marketing campaign
Reduced inventory delivery time by 45 percent implementing online purchasing process
Saved company $800 dollars per month on associated inventory resupply costs
Developed and implemented training and development plan for new associates
Monitored pricing/ticketing and stocking newly received merchandise
Analyzed staffing demands and adjusting work schedules accordingly
Communicated and enforced safety standards
2. Server
Iron Hill Brewery (Dec 2013-Jun 2014)
Provided customer service to patrons
Passed qualifying/training course gaining in-depth menu/beverage menu within 2 weeks
Performed backhouse restaurant duties to include sanitation and equipment prep
Bank Teller
Wachovia Bank (Apr 2010- Oct 2010)
Greater than 6 months handling cash to prepare deposits, withdrawals, and store revenue
Part-time teller exceeded full-time employee quotas for referrals in first quarter
Ranked #1 Referrer in Burlington County
Drove branch sales quotas to exceed quarterly goals
Achieved highest level of customer satisfaction on all surveys
Maintained and balanced cash drawer
Promoted company services/products and alternate channels
Administrative Assistant
St. Mary’s Hospital Pharmacy Department (Mar 2001-Mar 2004)
Stocked supplies
Delivered medicine to various offices within hospital
Education:
Associate of Science : Business Administration
Long Beach City College, 2001
Activities:
Dedicated “Room Mom” for elementary school coordinated special events, holiday
parties, and activities
Setup children’s Halloween Party on McGuire AFB
Collected toys supporting Operation Santa providing 10,000 gifts to 3,000 military
families
3. Supported local food bank donating food/supplies catering to approximately 5,000
residents