Leon Wilson has over 20 years of experience in sales and management roles in the banking, telecommunications, and automotive industries. He is currently a Retail Sales Executive at Comcast where he is responsible for managing 33 store locations and achieving sales goals. His strengths include being a team player, achieving goals, strong interpersonal skills, and integrity. He has a track record of consistently surpassing sales targets at previous employers including Bank of America, Sears, and AppStar Financial.

1. LEON WILSON
Top Five Strengths:
Team Player, Achiever, Goal oriented, strong interpersonal skills and integrity
Experience:
August 2014 – Present: Comcast Corporation
Retail Sales Executive:
• Responsible and accountable to achieve and surpass established sales and
service goals within the indirect sales channels. These goals are achieved by
in-depth daily activities which include working side by side with store
leadership to coach, train and educate retail store employees within
assigned territories to promote and offer Comcast products and services.
Additional responsibilities include facilitating store and district team
meetings focusing on product knowledge and role playing.
• Currently assigned to Verizon Corporation and Best Buy channel managing
33 locations.
• Aggressively enact with potential new customers with the intent to have
them become Comcast customers.
• Meet with store and regional leadership to review individual store sales
results. Create action plans for success and offer incentive programs that
encourage the desired performance from the store sales team.
• Maintain sales records and prepare sales and activity reports to Comcast
leadership on weekly bases.
• Facilitate and actively participate in Comcast district and regional
conference calls and web meetings.

2. ITEMS of Note: Comcast Highlights
1. 2016 Mid-Year Review Rating: Meets Expectation
2. Member of Comcast Black Professional Group.
3. Submitted Six Comcast Business Service referrals year to date.
4. I am laser focus on the 2016 Comcast Cable Goal of Customer
Experience Improvements and our drive to increase our NPS scores
(Net Promoter System)
5. Due to my proficiency in Sale Force Admin I was requested by the
Market Director to conduct two different regional training classes and
was selected as my district SFA champion. I continue to be the go to
person for SFA related questions within my region.
6. Select to participate in a division wide initiative in developing a new
and improve SFA site for use in Best Buy store locations.
7. Participated and conducted regional conference calls.
8. Due to my experience I was the pointe person to organize and drive
the 2015 Big Box Back to School and Black Friday events which are two
of the top indirect selling events of the year.
9. Conducted X1 Lab and in store district training for Verizon employees.
10.Complete all required Spoke Training and adheres to all Comcast Credo
initiates.
11. Active member and facilitator in local small business networking
groups of which many Comcast Business opportunities can generate.

3. March 2014 – August 2014: Sears Corporation
Sales Project Consultant:
• Responsible for conducting business to residential product sales.
• Daily activities include coaching and developing associates sales skills,
review, audit and reconcile all reports for senior management review.
• Meet with retail customers addressing and overcoming customer
objections to the sales process and explaining the advantage of purchasing
Sears home improvement products.
• Displaying exceptional customer service skills while maximizing all sales
opportunities.
• Selected to participate in a three month training program to migrate to the
role of Field Service Manger.
• Facilitated district and regional conference calls and web meetings.
March 2014 – August 2014: Sears Corporation
Sales Project Consultant:
• Responsible for conducting business to residential product sales.
• Daily activities include coaching and developing associates sales skills,
review, audit and reconcile all reports for senior management review.
• Meet with retail customers addressing and overcoming customer
objections to the sales process and explaining the advantage of purchasing
Sears home improvement products.
• Displaying exceptional customer service skills while maximizing all sales
opportunities.

4. • Selected to participate in a three month training program to migrate to the
role of Field Service Manger.
October 2013 – March 2014: AppStar Financial
Regional Manager for New Business Development:
• Responsible for developing and managing a new territory and selecting a
sales team to establish and increase new small business merchant service
and card processing relationships.
• Daily activities include following up on preset and self generated business
to business appointments, review business financial, bank and merchant
service statements to determine the optimal solution for the customer.
• Prepare and develop my territory for expansion of new direct reports.
• Report to senior management weekly via conference calls and reports on
sales results and future action plans.
• Increase territory sales 150% in three month and was rewarded with a
larger territory responsibly.
2012 – 2013: Hi-TECH AUTO SERVICE
Office Manager:
• Daily review and reconcile all accounts receivables and sales receipts, verify
and pay all accounts payable as required.
• Train coach and develop associates to learn and master new job
assignments.
• Implemented computer programs to track and follow up with current and
past customers.
• Monitor and order supplies and hardware from suppliers as needed.
Review time sheets and issue paychecks for employees.

5. 2003 – 2012: Bank of America
Vice President Banking Center Manager/ Assistant Market Manager
• Responsible for developing and coaching a team of sales and service
associates to meet and surpass established sales goals and customer service
requirements.
• I was one of 18 selected nationwide to participate in the Bank of America
Leadership program.
• Accountable for banking center operations and all audit controls. Last
banking center audit was 97%, regional average was 65%. I was recognized
on a National conference for having the second highest regional audit
report.
• Accountable for increasing new retail and commercial deposit, lending and
mortgage relationships. Banking center DDA year to date total was 150% to
goal. Banking center deposit year to date total was 109% to goal. Banking
center credit card year to date total was 112% to goal.
• Managed twelve banking centers and ninety six associates to deliver
consumer and business products and services to meet their short and long
term financial needs. Market year to date DDA total was 110% to goal.
Market year to date deposit was 120% to goal. In my role as market
operations champion I established and implemented policies to mitigate risk
for both the customer and the bank.
• In my role as market sales champion I developed aggressive business to
business calling plans focusing on small to midsize businesses growing
market share 100%.
• As market customer service champion my primary responsibility was to
assure quality customer service was displayed every time with every
customer through coaching and observations of associates. Market year to
date customer experience total was 98% to goal.

6. • I have routinely made all sales and service goals resulting in quarterly
incentive payouts.
• I have participated in monthly senior management and leadership calls to
report on the state of the market in production, sales and customer service
results and created action plans when required.
1995-2003: Bank One/Chase
Assistant Vice President Banking Center Manager
• Primary responsibility was to lead a team of sales and service professional
to surpass established sales, service and customer service goals.
• Increased DDA accounts 120%, deposits 100% and Loans 150% during the
last three calendar years employed. This was achieved through aggressive
outbound sales calling and relationship building of our retail and business
customers.
• Passed all internal audit testing programs.
• Successfully completed manager’s rotation through diversified customer
markets (urban to mass effluent).
Skills & Expertise:
• Coached and developed nine of ten employees to be promoted their next
role at last banking center assigned.
• Established successful internal partnerships with Mortgage, Consumer
Lending and Wealth Management associates.
• Mastery of all Banking Center sales, service and operational components.
• Strong oral and written communication skills which are used to
communicate to senior management results of sales and service initiatives
assigned to me.
• Strong presentation skills in both a one on one and group sales setting.

7. • Proficient in reviewing profit and loss statement and recommending a
course of action when required.
• Proficient in establishing goals and initiatives and creating a plan action for
success.
• Experienced in small business relationship building with small to middle
market business customers.
• Self motivated with a proven ability to effectively work without close
supervision.
• Change agent with the ability to learn new products and services quickly
and thoroughly.
• Strong community involvement which has led to many referral
opportunities.
• Willing to travel to meet new and prospective customers.
• Knowledge of staff management and FTE models.
• Proficient in all Micro Soft platforms.
Education:
1987
Associate Degree Henry Ford College, Major Accounting
2012
Bank of America Leadership Program Developing
2013
Wayne State University
Currently enrolled

8. Groups and Associations:
Focus Hope
Salvation Army
Muscular Dystrophy Association
American Diabetes Association
Junior Achievement
Personal Information:
Leonardo Wilson
7458 Cornwall Ct
West Bloomfield Mich. 48322
Ph: 248-798-0991
Email: wilsonlw434@gmail.com
Resume updated 08/4/2016