The document discusses various barriers to communication and aspects of non-verbal communication. Some of the key barriers mentioned include noise, differences in understanding levels, perceptions of reality, values and attitudes, social/cultural behaviors, and emotional states. It also discusses components of non-verbal communication such as appearance/surroundings, body language including posture, gestures, facial expressions, use of space, time and silence. Proper understanding and consideration of these barriers and non-verbal cues is important for successful communication.

1. Chapter …02
BARRIERS TO COMMUNICATIONS&
NON VERBAL COMMUNICATIONS

3. BARRIERS TO
COMMUNICATION
.NOISE
 DIFFERENCE IN UNDERSTANDING LEVELS
 DIFFERENCE IN PERCEPTIONS OF REALITY
 DIFFERENCE IN VALUES, & ATTITUDES,

4.  DIFFERENCE IN SOCIAL AND
CULTURAL BEHAVIOUR
 EMOTIONAL STATES
 STERIOTYPING
 GENDER DIFFERENCESS

5. NOISE
NOISE IS THE MOST COMMONLY
REGARDED FACTOR THAT
INTERFERES WITH SHARING OF
MEANING

6. TYPES OF NOISE
• INTERNAL NOISE
• EXTERNAL NOISE

7. INTERNAL NOISE
INTERNAL NOISES ARE ONE’S THOUGHTS AND
FEELINGS THAT INTERFERE WITH THE
COMMUNICATION PROCESS

8. EXTERNAL NOISE
EXTERNAL NOISES ARE SIGHTS,SOUNDS OR ANY
OTHER THING THAT DRAWS A PERSON FROM WHAT
IS BEING COMMUNICATED TO HIM.

9. DIFFERENCE IN
UNDERSTANDING LEVELS
FOR SUCCESSFUL BUSINESS COMMUNICATION ,IT IS
VERY ESSENTIAL THAT THE SENDER AND THE
RECIEVER STAND AT THE SAME LEVEL OF
UNDERSTANDING

10. Difference in perceptions of reality
 Perception of reality vary from person to
person
 To avoid misunderstanding of
communication it is necessary that the
sender and the receiver take a common
view of a situation.

11. Difference in values ,attitudes and
opinions
Sender and receiver should have mutual
consideration of each other’s
values.attitudes,and opinions.

12. Difference in social and cultural behavior
To bridge this barrier it is important that while
communication the sender and the receiver remain
thoughtful of each other’s social and cultural
background.

13. Emotional states
For meaningful communication it is necessary that
the persons involved in communication do not let
themselves be carried away by their emotions.

14. stereotyping
Stereotyping means to have generalized
perceptions about others

15. Gender differences
Men and women are socialized to view things
differently so the results that they arrive at in
one and the same situation are usually different.

17. Non-verbal
communication

18. NON-VERBAL
COMMUNICATION
“It is the communication that involves neither
written nor spoken words but occurs without the
use of words “

19. Components of non-verbal
communications
Appearance and surroundings
Body language
Silence, time and space

20. APPERANCE AND
SURROUNDINGS,
Appearance conveys non-verbal impressions
which in result ,influence the attitude ,reaction
and the response of the receiver.

21. Body language
 Posture
 Gestures and movements
 Smell and touch
 Face and eyes
 Voice and sounds

22. BODY POSTURE
• Posture can create a feeling of warm
openness or cold rejection .A posture
of arms crossed on the chest portray
a feeling of inflexibility

24. POSTURE

27. Gestures and movements

31. SMELL AND TOUCH

32. •

33. Face and eyes

41. Silence ,time and space
Silence ,time and space communicate
more then you may think even causing
hard feelings, loss of business, and
profits.

42. thank you