This document discusses effective communication and provides tips for improving communication skills. It defines communication as the exchange of information between individuals through various means, including linguistic and non-linguistic forms. To communicate effectively, one must listen more than they speak in order to understand others fully. Non-verbal cues also convey important messages that should be considered. Some key tips highlighted include thinking before speaking, knowing your audience, using clear language, paying attention to body language and feedback, keeping messages positive, and getting straight to the point.