Rashad Scott has over 10 years of experience in customer service and sales roles across various industries. He has a proven track record of exceeding sales quotas and providing exceptional customer service. His areas of expertise include customer needs analysis, product promotion, customer education, and consultative sales. Currently he works as a Solutions Specialist at Verizon Wireless where he consistently exceeds his sales target by 55% month after month and has received numerous customer service awards.

1. Rashad Scott
474 Wilde Ave. │ Drexel Hill, PA | (215) 768-2071 │ rashad.scott1979@gmail.com
Sales Representative
Revenue Generation | Sales Leadership | Service Excellence
Accomplished customer service and sale professional with extensive experience providing comprehensive support of organizational sales
and customer service goals and objectives. Able to use strong interpersonal skills to build profitable relationships with potential and
existing customers. Strong in terms of product promotion, educating customers on the benefits of products when appropriate in a highly
professional manner. Recognized for the ability to deliver exceptional sales results in challenging, competitive sales environments. Areas
of expertise include:
• Customer Needs Analysis
• Product Promotion
• Customer Education
• Customer Service & Sales
Practices
• Consultative Sales
• Sales Quotas
• Business Development
• Customer Relationships
• Problem Resolution
Professional Experience
VERIZON WIRELESS, WILMINGTON, DE 2010 – Present
Solutions Specialist
• Consistently maintain a sales quota at 55% above the target quota (100%) month after month.
• Place calls to new businesses and existing business customers to generate new business and demonstrate new products and
services.
• Recognized as a “top performer” and a “top 5” performer within the region for sales achievements multiple times.
• Awarded numerous times for having 100% customer service surveys during consecutive months.
• Provided customer-oriented solutions to effectively meet customer needs.
• Continually study new products and technology to be able to answer customer questions.
AT&T MOBILITY, BRYN MAWR, PA 2009 - 2010
Sales Representative
• Successfully promoted product and their individual benefits to clients to drive increases in sales.
• Continually met and exceed sales goals which led to being recognized as a 3-time quarterly member of the VP club based on
quarterly performance.
• Delivered exceptional levels of customer service designed to drive increases in customer satisfaction and loyalty.
FLEXTRONICS AMERICAS, PHILADELPHIA, PA 2007 – 2009
Customer Service Technician
• Provided exceptional levels of technical customer service support at the Device Support Center.
• Troubleshot, programmed and tested cell phones and accessories.
• Built and maintained strong customer rapport to develop trust with the customers.
• Consistently met sales goals for the non-commissioned up-selling of accessories and data features.
• Educated customers on the proper use of cell phones and related equipment and provided direct training and support for
associates as needed.
GUTTER GUARD, KING OF PRUSSIA, PA 2005 – 2007
Customer Service Specialist
• Met with potential customers providing free quotes for gutter replacement and home improvement.
• Delivered exceptional customer service to create a positive customer experience and drive increases in sales.
• Successfully maintained a monthly demonstration quota to drive sales increases.
GAMESA, FAIRLESS HILLS, PA 2006
Team Leader – Cutting Department
• Oversaw the daily work productivity of co-workers and monitored how the team functioned.
• Prepared daily activity worksheets, ordered supplies and maintained an accurate daily log of requests.
• Played a key role assisting in the manufacturing process of wind turbines.
Education
Studied Criminal Justice – Temple University, Philadelphia, PA