Laura Livingway has over 10 years of experience in retail sales and operations management. She holds a Bachelor's degree in Business Administration from the University of Mexico. Livingway is currently a Retail Sales Consultant at AT&T Mobility where she meets sales goals and provides excellent customer service. Previously, she was a Retail Sales Manager at Nextel Communications where she managed two of the top performing stores in the district and exceeded sales quotas. Livingway has strong skills in Microsoft Office, QuickBooks, customer service, and is bilingual in Spanish.

1. 5346 NE NW 6th Ave Unite 10A Fort Lauderdale
FL 33334⬧ (954) 776-9577 ⬧ livingwayl@gmail.com
OBJECTIVE
Experienced and highly Experienced motivated professional with 10 + Years experience seeks a career where
strong problem analysis, project management, organizing procedures to improve efficiency, technical skills, and
overall operations management will contribute to an organizational objectives and profitability.
EDUCATION
University of Mexico Mexico City, Mexico
Bachelor of Business Administration Graduation-1985
AREAS OF EXPERTISE
» Microsoft Office Suite: » QuickBooks » Lotus Notes » Internet Research
» Excel, Word, PowerPoint » Accounts Payable » Employee Scheduling » Operations Management
» Customer Service » Financial Reporting » Payroll Processing » Bilingual in Spanish
» Employee Supervision » Project Management » Organization » Sales Experience
PROFESSIONAL EXPERIENCE
AT&T Mobility Fort Lauderdale, FL
Retail Sales Consultant 2006-Present
➢Meet and exceed sales performance goals and profitability objectives.
➢Strong knowledge of Wired products
➢Analyze sales dashboard daily to measures successes and areas of improvement.
➢Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.
➢Educating and engaging customers through product demonstrations.
➢Maintain strong knowledge of all products and services offered by AT&T.
➢Develop partnerships with Small Business team to generate business into the store.
➢Executed the generation of sales flyers to existing IRU base to increase store traffic.
➢Implement AMB agreements to drive business into the store.
➢Maintain knowledge of competitive offers.
➢Sells all products and services offered by the Company.
➢Mentor to newly hired employees, and a leader among peers.
Nextel Communications Fort Lauderdale, FL
Retail Sales Manager 2000-2006
➢ Managed the two top ranked stores in the Fort Lauderdale district.
➢ Exceeded personal monthly quota and store goals.
➢ Met and exceed sales performance goals and profitability objectives.
➢ Analyzed sales reports daily to measure successes and areas of improvement.
!1
LAURA LIVINGWAY

2. ➢ Facilitated weekly store meetings with staff on selling solutions, training, new offers and promotions.
➢ Conducted role-plays with sellers on Nextel products services and current promotions.
➢ Trained employees on new products, sales tools and processes.
➢ Conducted daily and weekly one on ones with employees to provide coaching, development and feedback.
➢ Performed daily observations to ensure the proper selling process is executed.
➢ Maintained excellent customer experience and meeting needs of the customer.
➢ Resolved customer issues needing special attention in a timely manner.
➢ Maintained strong knowledge of all products and services offered by Nextel.
➢ Attended continuing education on product knowledge, policies and procedures.
➢ Implemented monthly promotions and incentives on wired and wireless products.
➢ Developed partnerships with Small Business team to generate business into the store.
➢ Provided updated store merchandising for more attractive selling.
➢ Analyzed accounts to prevent and identify fraud.
➢ Inspected store opening and closing procedures per company policy.
➢ Inspected daily deposit of all store transactions to ensure accurate and efficient processing.
➢ Facilitated monthly audits to maintain proper inventory controls which impact LP reporting.
➢ Prepared employee schedule for proper store staffing and coverage.
!2