Michael Pelillo has over 20 years of experience in sales, operations, client service and project management. He has a proven track record of successfully managing call center and sales teams, developing strategic plans, and resolving business problems. His professional experience includes roles as a Regional Inside Sales Manager, National Sales Manager, Sales and Retention Call Center Manager, Assistant Sales Manager, and Director of Sales & Operations.

1. Michael A Pelillo
365 Pleasant St
Paxton, MA 01612
michael.pelillo@yahoo.com
203-560-4096
Profile
A resourceful and team oriented manager with over 20 years of experience in sales, operations,
client service and project management experience. Recognized as a hands-on, goal oriented and
proactive troubleshooter who can identify and resolve business problems, formulate strategic
plans, initiate and follow through on new processes in a challenging and diverse environment.
Qualification Highlights
• Call Center Management
• Daily Report Analysis
• Excellent communication skills
• Successfully Developed a Work Force Management Team that Tracked
Representatives’ Compliance to Telephone Metrics
• Developed and Managed a National Outage Team that was Responsible for Posting
all Video Outages on a National Level by Communicating with the Local Level
Management to Determine Customer Impact, and React Accordingly
• Lead cross functional team within the New England region
• Certified “Oz Principal” Facilitator- trained over 1500+ employees
Professional Experience
LKQ Leominster Ma 2008-present
Regional Inside Sales Manager
• Manager of inside sales team based in a call center environment
• Successfully developed and grew sales team based on budgeted revenue growth
• Maintain a high level of transparency and communication between operations and sales
• Involved in hiring, coaching, and retaining sales representatives while promoting a team
oriented atmosphere to utilize and maximize sales
Medical Sales Management Framingham MA 2007-2008
National Sales Manager
• Manager of inside sales team based in a call center environment.
• Developed plan for growth of revenue while maintaining customer satisfaction.
• Facilitate direct communications with the operations team to ensure smooth transition
from ordering process to delivery of product.

2. Charter Communications Worcester, MA 2004-
2007
Sales and Retention Call Center Manager/Project Manager
• Managed 6 team each of sales and retention; each with a respective supervisor based in a
call center environment.
• Involved hiring, coaching, and retaining sales and retention representatives and
supervisors while promoting a team oriented atmosphere to utilize and maximize
productivity and close ratio.
• Work with Sales and Retention supervisors to ensure complete satisfaction in all aspects
of customer care, as well as needs based selling with an emphasis on problem resolution.
• Team earned numerous rewards and recognitions while in this position, including
performance based honors.
West Chevrolet Woodbury, CT 2001-
2004
Sales/Assistant Sales Manager
• Retail position involving sales, customer service, and the generation of warm market
leads in the new and used vehicle marketplace.
• Work with sales manager to create a business plan to cultivate and motivate prospective
buyers while growing our referral business.
• Work as an advocate between customers with the service department as well as body
shop, ensuring an all-around positive experience for my clients.
• Top ranking in sales and customer satisfaction surveys, as well as repeat and referral
business.
Gloria Klein Inc. dba Gloria’s Kidsbeds Danbury, CT 1993-2001
Director of Sales & Operations
• Coordinated with the warehouse manager the shipping and receiving; inventory control;
and employee management of a retail furniture warehouse for three stores.
• Administered routing and maintenance of two delivery trucks; efficient and profitable
routing, driver management, and dispatching of private delivery contractors and service
personnel on a daily basis.
• Communicated with the customer service department to ensure effective and efficient
distribution of inventory, as well as coordination of all service calls.
• Trained sales personnel on features and benefits of new products, and held regular sales
meetings based on product knowledge and education.
Personal:
I am entrepreneurial minded with a team spirited attitude. I fit in and work well with all types of
personalities