1. PHILLIP M. BOWERS
Pmb997@yahoo.com
2612 FOXWOOD PL SW, MARIETTA, GA 30064
706.331.0199
SUMMARY OF QUALIFICATIONS
 Career- Twelve years of retail experience, seven of which were retail management has afforded me proficiency in customer
service, product ordering, specialty sales, back end and front end operations and merchandising. Career background includes,
but is not limited to interviewing and hiring hourly associates, supervision ofpeople, inventory management, training and
development, performance management and process improvement.
 Technical- Proficiency in Microsoft Windows and Suites (Excel, Outlook, Word and PowerPoint), SPOS, ESVS, Measure
Comp and M2O
 Personal- Self-motivated, professionalcommunication manners with internal and external customers, strong verbal and
written communication skills, strong problem solving skills, detail oriented, goal driven and able to multitask in a fast paced
environment and time management.
EDUCATION:
University of Phoenix, Undergraduate degree, expected graduation in 2015.
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER, Sears Holdings, Atlsnts, GA April 2015-Present
 Drives profitability of store through total control of P&L and payroll
 Driven key profit drivers in the store including credit and Shop Your Way Loyalty
 Controlled markdowns in the store through training of all associates
 Turned RTV/PMT process in the store by retraining associates on the correct way to process these items
 Turned the store from a 550 rankning out of 700 to a top 50 store
 Drives customer service through a customer first attitude
BRAND CENTRAL MANAGER, Sears Holdings, Kennesaw,GA 2013-April 2015
  Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price
change execution.
 Achieves miscellaneous income plans e.g., smart plans, protection agreements, new account generation.
 Consistently provides a sense ofurgency to maintain standards while obtaining associate buy-in.
 Selects, develops and manages performance of individuals and team, measured by appropriate performance
reports/scorecards/dashboards.
 Supervise front end processes involving sales and return transactions
 Supervising associates to include interviewing, hiring, motivating, coaching, training, developing, communicating and
performance management to associates.
 Serve as the customer advocate and surface opportunities to improve the end to end customer experience.
 Teaches,models and leads ways to satisfy customers, find ways to say yes, e.g., helpful associates,complaint resolution,
Store to Web.
 Received various recognition from customers in the form of written letters, emails and verbal communication for excellent
customer service that saved pending sales and strengthen customer’s loyalty to company.
DEPARTMENT SUPERVISOR/KEY HOLDER, The Home Depot, Inc., Powder Springs,GA 2001-2013
 Specialty Sales Department Manager
  Manage approximately $500K of inventory to support annualsales of $1.2M
 Consistently beat annualsales plan by $30-40K and gross margin plan by 6%

2.  Coordinate merchandising maintenance for multiple departments by ensuring merchandise is properly ordered, stocked,
displayed, and signed according to company standards.
 Serve as the liaison between the specialty associate,vendors,installers and customers to ensure completion of customer’s
projects with minimal to zero risk
 Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance which resulted in
the store receiving a score of 9 out of 10 for likelihood to recommend by customers.
 Conduct monthly specialty check-ins with team to review sales versus sales goals,specialty standards and strengths and areas
of opportunity resulting in 1 in every 5 leads turning in to a sale.
 Led a team of 5 associates forannual inventory preparation that resulted in store coming in undershrink goal by 30bps.
 Partner with merchandising and Home Service field teams to ensure proper maintenance, merchandising, and organization of
displays and store events; identify installation needs and address service provider out of stocks and or issues.
 Maintain department profitability through analysis, trend identification and responding to identified problems.
 Merchandising Department Manager
 Manage and implement the merchandising, sales and inventory strategies for several merchandising departments (garden,
electrical, flooring and paint) resulting in a 3-10% increase in sales in each department
 Reduced electrical department inventory shrink number by 1.3% within 6 months
 Consistently achieve departmental inventory goals by managing the ordering processes,tracking purchase orders,
collaborating with vendors and merchants, and analyzing data reported on the store walk report.
 Minimized electrical department’s inventory overstock/stockout by 2%.
ACCOMPLISHMENTS
 Department Manager of the Month in October 2010, May 2012, October 2012 and March 2013
 Customer Service All Star for the first fiscal half, February 2013
 Platinum Homer Award; dinner with the CEO
VOLUNTEER ACTIVITIES
Team Depot, Kids Workshop,In Focus Captain
COMMUNITY INVOLVEMENT/MEMBERSHIPS
Alpha Tau Omega (ATO) Fraternity