This document is a resume for Jereld J Robinson that summarizes his technical skills and work experience. Robinson has extensive experience troubleshooting and supporting Windows, Mac, and Linux systems as well as networking hardware and software. He has worked in technical support roles for several companies, including GFI Software, Datrose at Kodak, IBM-CompuCom at Cisco, and H&R Block, where he provided phone, email, and on-site support and resolved issues with desktops, servers, networking equipment, and software applications. Robinson has training in computer hardware, operating systems, networking, security, and business concepts from New Horizons Computer Learning Center.
Dear Hiring Manager,
I feel my skills and experience are a great fit for Helpdesk technician .
Please feel free to contact me to arrange an interview.
I look forwards to learning more about this opportunity.
Sandy Klein
CompTIA A+ COMP10612026
MCP 2655197
Hubbell Premise wiring
Dear Hiring Manager,
I feel my skills and experience are a great fit for Helpdesk technician .
Please feel free to contact me to arrange an interview.
I look forwards to learning more about this opportunity.
Sandy Klein
CompTIA A+ COMP10612026
MCP 2655197
Hubbell Premise wiring
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Revista Fatos e Fotos Corporação Maestro Antonio Passarelli edição numero 1 de outubro de 2001 - Regentes e Repertórios - Músicas e Histórias - Galeria de Fotos dos Maestros. Um documentário publicado na Internet para ser compartilhado com o mundo todo através do site Www.Birigui100Anos.Com.Br
52. R. Villano “Musei e raccolte di Farmacia: un’eco del passato coessenziale catalisi nel presente per un adeguato riscatto evolutivo in futuro”, studio integrale per il 64° Congresso nazionale sul tema “Musei farmaceutici e di arte sanitaria: la storia sussurrata dai testimoni del tempo”. Opera apprezzata e presentata dal Presidente Emerito dell’International Society for History of Pharmacy e Curatore della Biblioteca storica della Farmacia Svizzera Prof. François LEDERMANN, che nelle sue valutazioni evidenzia: “(…) Lo studio del passato farmaceutico ha un grande bisogno di rinnovarsi, di adattarsi all’evoluzione delle science storiche avvenuta da alcuni decenni, come rileva il libro di Raimondo Villano nell’analizzare le basi teoretiche della storiografia delle scienze, citando anche il filosofo britannico Karl Popper. È una disamina valida ed utile perché solo l’introduzione di concetti, di una storia concettuale, come la voleva già lo storico francese Paul Veyne negli anni Settanta, renderà possibile superare un discorso ed una metodologia troppo vincolati alla storia della prima parte del XX secolo e, dunque, consentire alla storia della farmacia di essere autenticamente e significativamente al servizio della professione. Per salvarsi in futuro il farmacista avrà bisogno di strumenti intellettuali, spirituali e morali che la storia può fornire, come chiede l’autore di questo libro. Ciò vale anche per lo studio degli oggetti e per la museologia. Noi storici della farmacia dobbiamo superare la semplice attività di descrizione e considerare i testimoni materiali del passato farmaceutico come segni semiologi, come significanti della lunga storia della farmacia. È quanto con successo prova a fare Raimondo Villano”. (Università degli Studi, Complesso S. Maria delle Grazie, Ferrara, 20/21 sett 2014), Chiron, ISBN 978-88-97303-24-4, CDD 303 VIL mus 2015, LCC DG461-583.8, Napoli, pp. 166, gen 2015;
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1. Jereld J Robinson
3004 Hillandale #1
Durham, NC 27705
919.381.5280
jrobinson13@nc.rr.com
TECHNICAL ABILITY
• CISCO Systems/Devices • Trouble-shooting • AS-400
• Desktop/Laptop Systems • TCP/IP Configuration • Microsoft Office
• OS Fundamentals • Technical Support • Microsoft Active Directory
• Windows/Mac/Unix • Hardware/Software Install • Microsoft Networking
Practical I.T. Experience
Troubleshooting, Maintenance, Reimage, and Recovery of Windows/Mac
Desktops/Laptops including XP, Windows 7, Mac 10.5 through 10.8
Set up and configuring network and troubleshoot connection issues, file and printer
sharing, and firewalls on Windows AD and Exchange servers 2003 and 2010
File transfer and back up procedure of multiple OS systems
WORK EXPERIENCE
GFI Software 04/14-02/15
Technical Support Representative
Deliver service and support to customers via phone, email, and/or chat. Organize ideas
and communicate messages appropriate to listeners and situations. Interact with
customers to provide and process information in response to inquiries, concerns, and
issues. Effectively gather, analyze, and troubleshoot customer information and confirm
understanding to successfully diagnose and resolve technical support issues. Research
required information using available resources: test environment, knowledge base, case
system, teammates, etc. Redirect or escalate issues appropriately when issues are outside
of support boundaries or when resolution cannot be confirmed. Maintain thorough and
accurate documentation of cases through case management system. Follow standard
processes and procedures. Offer solutions to issues that are often non-standard/non-
routine and require some clarification. Maintain in-depth knowledge of GFI products and
services. Provide feedback and recommendations regarding how to improve processes,
knowledge base, products, tools and training. Other related duties and special projects as
assigned
2. Datrose at Kodak 06/13-01/14
Support Agent
Support of Kodak Kiosk, including OS, software, and hardware issues for fortune 500
retailers. Tickets created from remote alerts and help desk calls were resolved via remote
or instructing retailer’s employee on How-Tos. Replacement equipment, parts, and
technicians would be dispatched if determined necessary for hardware issues. Software
issues not resolvable due to code, was escalated to Kodak engineers.
IBM-CompuCom at Cisco 6/10-10/12
Insight Global contracted 6/10-12/10
Service Desk Assoc.
GTRC (Global Technical Response Center) Windows & Mac VIP Support Specialist
Supported Cisco employees and contractors by providing technical assistance for hardware,
software, and access issues which included desktop, laptops, routers, IP phones, mobile
device, VPN, password resets, intranet and account access issues. Software support included
Cisco, Microsoft, and other third party programs such as Oracle, including troubleshooting,
install/removal, access issues through web based clients, and backup/recovery of data.
Supported OS were XP, Windows 7, Mac 10.5 through 10.8 on Windows AD network
including Exchange 2003 and 2010 servers. Starting position was for general support and
ended with VIP and Mac tier 2 specialists.
H&R Block 12/07-04/10
District Technical Support Specialist
Responsible for the setup and configuration of PCs for retail tax offices in the Triangle
area. Backup and save existing client tax data, re-image servers with Ghost 8.0 and PXE-
Boot configure and setup office network, configure VPN routers and modems.
Acted as the only tech support contact in case of breakdowns or problems that arose.
Maintained and configured H&R Block “E-file” machines which send all tax data to the
IRS Transferred files for updates & during re-image processing
TECHNICAL TRAINING
New Horizons Computer Learning Center Raleigh, NC Finished
Basic understanding of development, networking, security and business concepts
Install, configure, upgrade and troubleshoot vendor neutral systems and printers
Perform preventative maintenance and repairs on motherboards and processors
Perform post installation configuration including user configuration, apply service packs, etc.
Experienced in Internet, Intranet, Extranet and e-commerce technologies