Honorato B. Gonzales Jr. is applying for a position that utilizes his 8 years of experience in IT field support, troubleshooting, and repair. He has worked in Qatar since 2013 as a junior IT field support specialist and has experience configuring networks and providing technical support. He is seeking a new opportunity to grow his career.

1. Honorato B. Gonzales Jr.
Mobile: +974 55061699
E-mail: nathan07311983@gmail.com
3rd Floor, Room 11, Rastec Building, Bin Mahmoud Area
Objective:
To fully utilize my skills and capabilities in a reputable organization that will offer a chance to grow and enhance my
career opportunities. To be an effective team player that will contribute to the success of the organization.
Summary:
8 years of Extensive hands-on experience in IT field Support, troubleshooting and repair (Hardware and Software).
Excellent and well organize in processing of documents, creating manuals, data uploads, data extractions and
system management.
*Holding a Qatar Driver’s License.
Work Experience:
Azadea Qatar July 2013 - Present
Junior IT field support specialist
• Configuring Cisco Switches to be deployed on new and existing shops.
• Perform new software analysis, installation and implementation – chromecast, wireless network projector,
price labelling.
• Direct IT support projects and technical activities across multiple project sites in support of Retail business
from the mall, Identify and resolve business needs to achieve organizational goals.

2. • Perform daily checklist for all desktop and Laptop users.
• Establish key processes that ensure reliable and efficient technical services organization
• Preparing the shop for installation from network infrastructure design to deployment.
• Created and maintained technical documentation regarding network configuration, network mapping, and
service records including documentaries on policies.
• Preparing backup and or restore images using Acronis backup and restore
• Troubleshooting of Computer hardware installation of new OS and other software applications.
• Hardware Analysis on existing and newly deployed.
• Basic knowledge in telephone and Cisco installation.
• Installation of new laptops and desktops to users.
• Performing basic network task – crimping of cables, IP camera installation, organizing cables in the IT
cabinet following network best practices.
• Performed Telephone, Fiber and LAN troubleshooting and installation
Fedex Express (Falcon Express Inc.) September 2009 -
Present
Customer Technology Specialist
• Perform monthly back up of database
• Responsible for supporting Branch offices and Partner Countries(AD, Exchange, Backups)
• Creating user accounts, permissions, and mailboxes from our Active directory
• Background administering Active Directory and Microsoft Exchange Server
• Maintaining infrastructure and desktop application licensing.
• Providing technical training to end users.
• Generates Export Reports for the statistics report of the Agents,
• Troubleshooting technical support calls from a specific Networking Devices such as: Routers, Wireless
Adapters, Ethernet Adapters, Media Server, Bluetooth and Print Servers.

3. • Provided functional and technical support, troubleshooting and diagnosing hardware and software
problems, including desktop, laptop, WAN, LAN, and remote systems .
• Handling IT personnel’s and giving instructions and procuring their job designations.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Support more than 60 end-users with computer, network systems and peripheral devices.
• Installed Firewall and Joined all computer users to Domain Server
• Responsible in the maintenance, troubleshoot and configuration of backbone switches, Modems, Cisco
Routers and Telco connectivity.
• Perform installation of Fedex Software shipping services to all clients.
Cirrus Developments LLC
IT Administrator August 2008 – February
2009
● Oversee network and server and all other applications that is being used on the operations, this includes
Active Directory, AXIS camera Server, Keri Door systems access, Blackberry Enterprise Server, Syscom
IP Telephony and Microsoft Office tools.
● Locate vendors of materials, equipment or supplies, and interview them in order to determine product
availability and terms of sales, Making sure to give out 4 minimum quotations before providing LPO to the
accounts.
● Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials,
equipment, machinery, and supplies.
● Ensuring data is backed up on a regular basis
● Overseeing computer security and anti-virus updates etc.
● Carrying out computer "housekeeping" tasks.
● Providing IT support to computer users within the office
● First port of call and initial troubleshooting of IT problems and resolving if possible
● Logging all IT problems and resolutions
● Overseeing file management on centralized resource (e.g. server) or on individual workstations
● Inducting new staff on IT systems (adding new exchange mails, access cards and Laptop turnover).
● Installation of needed applications to users.
● Keeping inventory of hardware and maintenance records
● Ensuring all software is properly licensed.
● Input into IT acceptable use policy development

4. ● Keep abreast of IT technology, maintain library of information
Intex Telecoms
Telecom Engineer – Team Lead April 2006 - July 2008
● DSL Installation From Main Distribution Frame all through testing to end-users
● Siemens Series Installation, commissioning and integration.
● Siemens HIX 5625, Basic theory and Commissioning.
● Provided functional and technical support, troubleshooting and diagnosing hardware and software
problems, including desktop, laptop, WAN, LAN, and remote systems.
● Responsible in the maintenance, troubleshoot and configuration of backbone switches, Modems, Cisco
Routers and Telco connectivity
● Procured, received, documented and tracked inventory of all computer equipment and software licenses.
● Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
● Implemented a VPN solution to enable a secure connection between a remote location and corporate
headquarters in Australia and UK.
● Developed and managed Servers and software’s like MS Sql Server 2005, Microsoft Server 2000, 2003
and all Linux Distribution, (Centos, Ubuntu, Fedora etc...)
Education:
2000 – 2003 Don Bosco Technical College in Philippines
Industrial Technician Center – Electronics Technology Mandaluong City
Secondary
1996 – 2000 Saint Francis School Sta. Ana Mla.

5. Personal information:
Date of Birth: July 31, 1983
Place of Birth: Sta Ana Manila
Age: 33 years old
Nationality: Filipino
Civil Status: Married
Visa Status: Employment Visa with NOC
Character references:
Name: Andrew Feliciano
Contact number: +974 66455221
Company: OoredoO

6. Personal information:
Date of Birth: July 31, 1983
Place of Birth: Sta Ana Manila
Age: 33 years old
Nationality: Filipino
Civil Status: Married
Visa Status: Employment Visa with NOC
Character references:
Name: Andrew Feliciano
Contact number: +974 66455221
Company: OoredoO