Kendrick Lott is seeking an information technology position with career advancement opportunities. He has over 10 years of experience in IT support, network administration, and project management. His skills include technical support, Active Directory, network administration, troubleshooting, and security. He holds an Associate's degree in Electrical Engineering Technology and is currently working as an IT support technician providing hardware and software maintenance, installations, and customer support.

1. Kendrick Lott
17217 Hafer Rd
Phone: 281-988-6178
Email Kjlott160@gmail.com
Objective To obtain a challenging position in the Information Technology field with the
possibility of career advancement.
Summary of Skills Developed skills include developing Information Technology projects and networks
infrastructures. Past experience covers customer liaison, design, testing, scope,
timescales and process limitations. Extensive experience with Local Area
Networks, Hardware, and many Software programs.
Expertise  Technical Support
 WANs & LANs
 Active Directory
 Various Applications
 Network Administration
 Team building - leadership
 Real time systems
 TPM Project Management
 Trouble shooting
 Problem solving
 Security
 Disaster Recovery

2. Experience and
Significant
Achievements
Texas Point Of Sale/NCR
2014-Present
-Responsible for performing installation of hardware, hardware diagnostics,
maintenance, and repairs.
-Multi-vendor maintenance with customer satisfaction and asset management as
well as additional areas of responsibility.
- Customer interaction while performing repairs, installations, etc.
-nights, weekends, overtime, flex shifts, and on-call times
 Project Team Member implementing a Windows Xp- 7 Active Directory
Structure.
 Assisted in the building of a Windows Xp Domain with RAID 5 Servers.
 Secure remote access network connection using PC anywhere.
Afordable Pc Mechanics 2011- 2014
 Planned, assembled and installed computer systems in designated
networks as per specifications.
 Installed and configured IT network components and assisted in the
implementation of designed IT network configuration.
 Performed customer services on different firms’ departments and
resolved hardware and software technical problems in the system
elements after detailed analysis, including computer failures and
software malfunctioning.
 Monitored and administered IT systems of firms and made
recommendations to senior managers regarding hardware
replacements, upgrades and new installations required.
 Provided solutions and technical guidance to clients facing technical
issues and difficulties.
 Maintained records of hardware issues, performance and supplies.
PC Technician/Field Support
Axiom Computers - 2005 to 2011
Work Duties:. Desktop Maintain.Maintenance & Repair.H/W Installation & Configuration.
Scanners,Printers,
Webcams,Optical tools and Modems.. Customer Technical Supports & Training.
Troubleshooting.Desktop &
User Support.Drives software-hardware configuration.Reviewed and custom built
computers to outfit clients'
requirements.Assisted with Network Security. WAN &LAN. VPN. N/W + TCP/IP. Firewalls.
Ethernet. Peer to
Associate of Applied Science in Electrical Engineering Technology
ITT Technical Institute - Houston,TX
March 2013 to Present
SKILLS
• Software: Software Installation.Active Directory. Virus Prevention. System Installations and

3. Configurations.
Software Configuration.S/F Conversion.Windows 95/98/2000/2003/NT4/XP/Vista
Installation/Upgrading.
Software Diagnostics.Statistical Reporting.System Upgrades.FTP/HTTP. Backup and
Restoring Data.
Internet Explorer 5/6/7. Netscape Navigator. Outlook 98/2000/XP. Mozilla, thunderbird,
Opera. Photoshop and
CorelDraw.MS Office Suite. FOREX softwares,charts.
ADDITIONAL INFORMATION
• Provide desktop supportfor over 120 clients in the greater Houston area by phone or in
person as needed
to minimize downtime
• Plan and lead training sessions for new and existing clients as part of the "Lion Team"
initiative; facilitate
at least3 sessions per month
• Supportas necessaryon a 24-7 basis to limitsystem down time during internal or external
outages and peak
enrollmentperiods
• Identify, isolate and repair computer equipmentshowing wear and tear as well as during •
Deploymentfrom
Windows XP to Windows 7
• Map Printer for Users using Desktop/Laptop
• Ability
References Available upon request.