This document is a resume for Dennis R Girardin summarizing his experience as a desktop and network professional. It lists his areas of expertise including IT infrastructure, network administration, hardware and software troubleshooting. It then details his work history from 2018 to 2008, where he held roles providing technical support, desktop support, and field service technician positions for various companies, demonstrating experience with technologies like Windows, Active Directory, Office 365, and troubleshooting various hardware and software issues.

1. Dennis R Girardin
Experienced Desktop/Network Professional

2. Contact Me
Dennis R Girardin
Mobile : 973-307-4020
denrus0@verizon.net
www.linkedin.com/in/dennisgirardin

3. Summary
 Results-driven and self-directed IT professional, with
demonstrated success troubleshooting and resolving
problems and issues in high pressure, deadline-
driven environments. Recognizes the role of
customer satisfaction, and exhibits a dedication to
meeting client expectations and requirements.
Continually explores ways to improve and promote
quality, and addresses new demands and challenges
with a positive attitude and effort.

4. Key Areas of Expertise
 ● IT Infrastructure / Design ● Network Administration ● Deployment / Migrations
 ● A+ / Network+ Certified ● Hardware / Software Troubleshooting
 ● Technical Support ● Technical Writing ● Corporate Applications ● Consulting
 ● Customer Service ● Laptop/Desktops ● Printer support ● Training / Development
 ● Inventory Management ● Vendor Relations
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● Repair of Lexmark, Xerox, HP , and Zebra printers ● Windows 10 / 7 / XP
● Remote Access / PC Maintenance ● Active Directory ● Network Document Imaging
● Computer Hardware ● Toshiba / Xerox MFDs ● IP Surveillance Camera Networks
● SCCM ● Corporate Antivirus ● Blackberry / Iphone ● Office 365 / 2016 / 2013
● VBS / Batch Scripting ● Virtual Private Networks ● ConnectWise Manage & Automate(Labtech)

5. July 2018 to Dec 2018
Field Support Technician---BCS CallProcessing Inc
Rockland, MA
 Provided onsite IT support relating to desktop technical issues involving Microsoft’s core business
applications, operating systems for PC (Windows 7 and higher) and MAC (OS X), and peripherals.
Responsible for technical break/fix support for all IT systems currently deployed in production . PC
imaging, software install,
 Provided service and customer support onsite ● Executed restoration in the event of a service
interruption, proactively responded to potential problems whether pc, network, printer hardware or
software
 Office 365- Create and manage users/ groups, Manage Exchange user and shared mailboxes,
troubleshoot common account and permission issues, installation on user’s computers, MS licenses
 ConnectWise Manage-ticketing system/Helpdesk
 ConnectWise Automate(Labtech)- Remote management software to monitor a client’s servers,
workstations, applications through the use of a collection of information tech tools loaded on servers
and workstations

6. May 2017 to July 2018
 Excel
Field Service Technician with Compucom Syracuse, NY
 Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
 Documents, maintains, upgrades or replaces hardware and software systems at stores such as Target, Home Depot, Lowes, and Key
Bank re: repair of Xerox, Lexmark printers and POS registers/card readers- windows 7/10 desktop OS-
 Supports and maintains user account information including rights, security and systems groups-Active Directory
 Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
 Supported users apps such as Office 2013/ Office 365 and users office printers
Feb 2017 to May 2017
 ACS / CSC
Computer Technician at National Grid Syracuse, NY
 Using SCCM, Act Dir company databases, desktops/ laptops were imaged in support of win 7 migration. This included installation of
company’s required full hard drive encryption and software—Active Dir-Office 2013/2016- many apps
 Provided customer support to both local and remote users in an enterprise environment, incl office printers
 Resolved 2nd level Service Desk incident calls and tickets, both locally (walk up) and remotely re: users apps ie Office 2013/16
 Provided hardware / software diagnostics

7. Oct 2016 to Feb 2017
 Entre Computer Services
Computer Technician at Cayuga County Auburn, NY
 Provided customer support to both local and remote users in an enterprise environment
 Resolved 1st / 2nd level Service Desk incident calls and tickets, both locally (walk up) and remotely.
 Using SCCM and AD imaged desktops/ laptops in support of win 10 migration. This included installation of company’s
required full hard drive encryption software—Active Directory-Office 2016
 Provided hardware / software diagnostics
May 2016 to Aug 2016
 BridgeView IT
Desktop Support at Draper Labs Cambridge, MA
 Performed large scale Windows 7 PC builds / deployments on Dell Laptops and desktops for new users
 Provided customer support to thousands of local and remote users in an enterprise environment re: office 2013, etc.
 Maintained user accounts in Active Directory/Configured windows apps and McAfee encryption on Dell Laptops
 Mentored and trained other techs / On new resolutions to new issues, reported and notified other techs

8. Nov 2014 to April 2016
 Kforce
Technical Consultant--Level 2 Desktop/Field Support at Blue Cross / Blue Shield
Quincy, Ma
 Performed large scale Windows 7 PC builds and XP to 7 migrations using SCCM
 Provided customer support to both local and remote users (thousands) in an enterprise environment
using Lync remote software.
 Using MDT/ USMT and Active Directory, imaged hundreds of desktops/ laptops in support of XP to win 7
migration.
 Using SCCM queries, PC explorer, and direct user interface, determined user's applications and
subsequent pc installs
 Provided remote and local desktop support on all of BCBS’s hundreds of applications including MS Office
365, 2013 (Word, Excel, Access, Powerpoint, Outlook), Avaya / Cisco Soft-Phone, One-X Communicator),
App-V, Skype, Lync.
 Mentored and trained other techs / Worked as an escalation point for ticketing issues related to Blue
Cross OS upgrades and application issues / Tested new OS images / On new resolutions to new issues,
reported and notified other techs

9. Dec 2013 to Aug 2014
 Experis / IBM
Technical Consultant--Level 2 Desktop/Field Support at Sandvik Corp
Fairlawn, NJ
 As part of the Sandvik IT GSS – North America Field Support team, provided 2nd level local
and field computer support for thousands of internal customers supporting Windows XP/7
,Active Directory, Lotus Notes, and many applications . CA Service Desk was the ticketing
system used.
 Assisted with Checkpoint VPN, PC Builds, rollovers, software pushes / installs using SCCM
and RAP
 Provided install and support of all office applications including Sophos, Office 2010 / 2013,
Notes, Sametime, along with hundreds of other Sandvik applications.
 Provided remote support of clients using TeamViewer Remote Access
 Resolved many hardware / software customer issues such as Offline file synchronization,
Intranet website access, Notes and application errors, Notes replication, VPN errors, virus
infections etc…

10. Sept 2012 to Sept 2013
 C&G Consulting Services, Inc.
Technical Consultant – IT Field Ops Specialist - First Energy Corp–
Morristown, New Jersey

Provided 1st / 2nd level support computer support for internal customers
using Altiris and AD. Responded to and resolved Service Desk incident
calls. Maintained computer inventory. Assisted with computer rollouts and
other related projects. Provided off-hour Help Desk phone support.
Typical apps included Cisco VPN, Notes, Blackberry/Iphone,HP Service
Mgr.

11. July 2012 to August 2012
 JUDGE GROUP
 Technical Consultant - Advanced Desktop Support
 S&P DOW JONES INDICES – S. Brunswick, New Jersey

As part of the CME-McGraw Hill joint venture, supported email
consolidation, migration, and desktop support for the 135 users. Outlook
2003, 2007, 2010. VBS scripts used .

12. January 2012 to June 2012
 INSIGHT GLOBAL, Parsippany, NJ
Technical Consultant - Advanced Deskto Support
 ADP, Roseland, New Jersey

As part of L2/L3 LAN support group, supported, monitored, tested and
resolved hardware & software problems on IBM, Dell & HP
laptops/desktops. Supported virtual servers and provided end user
support for all LAN-based applications while configuring and installing
workstations. Performed large scale Windows 7 Imaging and XP to 7
migrations. Supported both local and remote users in an enterprise
environment using Bomgar remote software, SCCM, and MDT light
touch.

13. May 2008 to Dec 2011
 ELITE TECHNICAL, Ronkonkoma, New York
 Technical Consultant - Advanced Desktop Support - AIG, Livingston, New Jersey
 Installed, configured, and supported PC Blades and engineering desktop solutions for AIG's worldwide Windows
XP desktops (~2000 users). Created tools and application deployment packages (i.e. VBS scripts and Winbatch)
to facilitate maintenance process. Served as escalation point for PC blade issues not resolved by HelpDesk.
Installed applications and resolved user blade problems using remote software such as Dameware and Bomgar.
Centrally directed the setup, configuration, and support of all US Toshiba and Xerox MFDs; managed
administration and organization of user data migration from desktops to home drives for later migration to
servers in Livingston prior to Citrix setup. Managed PC Blade inventory and worked with the vendor (HP) on
warranty service. Used ticketing software such as Remedy and AIG's Service Now to track user problems.
 Accomplishments:
 • Serving as remote coordinator using Altirus Transplant and AIG scripts to upgrade / migrate user profiles to
new desktops at customer site in Alpharetta, Georgia, saved AIG $20000.
 • Improved customer work efficiency by supporting PC Blade image and imaging process with Altirus
Deployment server and Ghost. Developed and managed images on HP thin clients.


14. March 2006 to March 2008
 POSITRON PUBLIC SAFETY SYSTEMS, Morristown, New Jersey
 Field Services Technician
 Provided high level of technical support for New Jersey State Police and other centers with
installation and support of Positron Emergency 911 call handling systems and improved
Computer Aided Dispatch systems . Components included GIS mapping, logging
recorders, information management and downstream records management systems.
Supported PPSS Emergency 911 call handling systems; installed and supported CAD
(Computer Aided Dispatch) systems; and provided remote / on-site customer support and
problem resolution services using HelpDesk Remedy Manage Software.
 Accomplishments
 • Improved 911 operator work efficiency in high stress environment through installation
and configuration of computer software / hardware and network components using
Windows XP and 2000/ 2003 Servers.
 •Collaborated with Project Managers to ensure remote and on-site application
installations, configurations, and upgrades adhered to deadlines and met customer
satisfaction expectations.

15. July 2005 to January 2006
 FIGTREE CONSULTING, Inc., Morris Plains, New Jersey
 Network Support Engineer - Business Network and Computer Support
 Provided high level of technical support for network / computer systems value added reseller
specializing in Windows 2003 / 2000 Servers, 2000 / 2003 Small Business Servers, MS SQL, IBM
/ Compaq / HP / Windows XP workstations / laptops, firewalls, and Cisco routers. Designed,
installed, configured and supported Microsoft solutions and tools in private small business
networks and intranets for 100+ client base. Identified customer resources, technical needs,
operational protocols,
 Accomplishments:
 •Ensured high level of operator efficiency as system administrator for networks of 15-20 small
business customers. Provided Server / Network / Desktop / Application installation,
configuration, support, and maintenance; and performed onsite and remote customer service.
 • Improved user work production by customizing laptop security software and data backup
and restoration.


16. January 2005 to June 2005
 INDIGOVISION, South Plainfield, New Jersey
 Customer Support Engineer
 Tested, installed, configured and provided customer support for CCTV MPEG-4 hardware
transmitters and receivers designed for surveillance, identification and high speed
movement. Supported professional CCTV application with power to view, record, play
back and administer video and audio over IP networks.
 Accomplishment:
 • Interfaced with Engineering to test hardware / software and reproduce / verify
solutions to customer problems (Platforms: Win2003, Win2K; Tools: Ethereal).

17. April 1998 to Nov 2004
 RARITAN COMPUTER SYSTEMS / Computer Systems & Methods
 Somerville, New Jersey ● 04/1998 - 11/2004
 Network Support Engineer
 Provided high level of technical support for New Jersey state contracted network /
computer systems value added reseller
 specializing in similar systems as at Figtree Consulting. Designed, installed, configured
and supported Microsoft solutions and tools in New Jersey municipal, private, and VPN
networks and intranets for 100+ client base.
 Accomplishments:
 • Provided total network pre- and post-sales support to municipalities and
businesses, ensuring proper delivery, expanding communications, and improving work
efficiency. •Planned and implemented disaster recovery processes.


18. Feb 1994 to May 1997
 CYLINK CORPORATION, Jersey City, New Jersey
 Customer Support Engineer
 Supported Fortune 500 customers by troubleshooting and installing hardware /
software encryptors and secure dialup access systems for international data security
company with $40,000,000 in annual sales. Provided office support for PCs, email
installation / support, hardware / software upgrades, troubleshooting, rebuilds, and
installation of device drivers, modems and peripheral devices. Conducted QA,
performance, and latency tests to enhance customer satisfaction.

 Career Note: Previously employed as Aerospace Design Engineer for General Electric
Company - Aircraft Engine Group. Details upon request.

19. CERTIFICATIONS
 COMPTIA NETWORK+, A+
 CONNECTWISE AUTOMATE (LABTECH)-(CwU Certificate): Administrator, Automate Implementation, Engineer_Technician, Service Technician
 LINKEDIN LEARNING Office 365: Deployment
 LENOVO RWST016-Lenovo Warranty Service Authorization Exam / RWSW112-Warranty Basics for Technicians and Profile Administrators / RMTech-PC Technology / RWSW201-Problem
 Determination / RWSW203 / PC Basics / RMService-Lenovo Service / RWSW202- Lenovo Resources / RWSW205-Using Lenovo Diagnostics v 8.12 / RWSW206-Lenovo System
 Board Service V7.29 / RWSW207 -Operating System Recovery / RWSW103-THINK Branded Products. / RWSW104-IDEA Branded Products. / RMBest-Best Practices and
 RWSV100-200 series / RASERVICE Notebook, Tablet, Desktop & Workstation Authorized Technician / THINKSYSTEM SERVER cert series ES41000-51000, 71000 /
 DELL: -DCSE TechDirect 1000 Enterprise Foundations 2017 / TechDirect 1000 Client Foundations 2017 / DELL desktops, networking, notebooks, printers, ruggedized, servers, storage
 HP: - TPS-VEP Low-end Color LaserJet Service Qualification / TPS Mono LaserJet Service Qualification / VEP Low-End Mono LaserJet Service Qualification
 / A4 Mid Mono LaserJet Service Qualification / VEP Low-End Mono LaserJet Service Qualification / TPS-VEP Mid MonoLaserJet Service Qualification
 / VEP High-end Mono LaserJet Service Qualification / High-end Mono LaserJet Service Qualification / VEP Mid Color LaserJet Service Qualification
 / Color LaserJet Service Qualification / VEP Color LaserJet Enterprise Service Qualification / ProLiant Server Foundations Test
 LEXMARK: All available printer certs as of 2018
 XEROX: All available printer certs as of 2018
 MCP (Win2000 Svr & Pro), NT4 SVR ● CNE ● CNA Novell 5, 4.11, 3.12 ● former CCNA

20. EDUCATION
 MS, Mechanical Engineering - Northeastern University - Boston,
Massachusetts
 BS, Mechanical Engineering - University of Massachusetts - Amherst,
Massachusetts
 Network Engineering, Windows and Novell - Chubb Institute - Parsippany
New Jersey