Sandy Klein is a certified helpdesk and desktop support professional with extensive experience in technical support, particularly with Windows platforms and Microsoft Office. His background includes roles at several organizations, providing services such as imaging computers, troubleshooting hardware and software issues, and maintaining records of communications. Sandy possesses strong customer service skills and is motivated to deliver efficient solutions in fast-paced environments.

1. SANDY KLEIN
18412 N. 32 LANE.
PHOENIX AZ 85053
COMPUTERLVL2@AOL.COM
(602) 639-0284
Summary
Sandy is an experienced A+, MCP Certified, Helpdesk/Desktop Support professional with demonstrated success
providing technical support and a track record of delivering outstanding performance. He has strong
troubleshooting skills, capable of supporting Windows platforms including Windows 7, 8 and 10 and Microsoft
office 2007 thru 2013. Sandy is also experienced with migrating to Windows platform via Norton Ghost
software and prep agent. He is a self-motivated, analytical creative professional who thrives in a fast paced
environment. He has a working knowledge of a range of diagnostics utilities, ping, tracer and dos. Active
directory. Experience with PXE booting and BIOS settings.
Technical Knowledge
• Network Support, Wide Area Networks, Helpdesk, End-User Support, Windows Software
Desktop Support, Software Support, Microsoft Office 2003-2013 Microsoft Lync,
Windows Migration, Prep agent, Ghost, Tivoli, break-fix, technical support (6 years),
Excellent Customer Service skills, Excellent interpersonal, oral and written
communication skills, Ability to work well within a team, Ability to handle a high volume
of work, Ability to follow policies and procedures. Austin depot REMEDY & KISAM
Tickets. Blackberry Bold series installer. Wireless set up: Verizon, Sprint & AT&T.
Above baseline knowledgeable of Coe enterprise software downloads and procedures.
Trouble shoot software for user that are indigenous to users job description CISCO
ANYCONNECT – IDRS – IAT – RGS – TAMIS –– BNA – IMS – ICS – ALS ENTITY.
Net Meeting, PCAnywhere.
Professional Experience
Apex Systems, Scottsdale Az. (Contractor for Wells Fargo) 02/16 – 03/16
Pc/Analyst
• Imaging Windows 7 via prepagent for HP, Dells, Lenovo laptops and desktops.
• Update firm ware for Cisco 7962, 7942 series.
• Ensure proper installation of cables, operating system or appropriate software.
• Maintain records of daily data communication transaction, problems and remedial actions.
• Inspect equipment and read order sheets to prepare for delivery to users.

2. IRS Central Phoenix AZ (Federal Government I.R.S) 03/10 – 01/16
Computer Specialist
• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or
electronically. Break fix Knowledge Incident issues thru KISAM
• Provide assistance concerning the use of computer hardware and software, including printing
installation, maintenance kits, word processing, electronic mail, enciphering encryption and Win
OS.7,8,
• Blackberry installer.
• Incorporate updates protocol into procedures.
• Avaya IP phone system.
• Refer major hardware or software problems or defective products to vendors for service..
• Updating and using relevant knowledge base articles.
• Maintain records of daily data communication (tickets), problems and remedial actions.
Achievement: Introduce data transfer for N2k Outlook folder for bfrefresh assignments.
AP Professionals, Scottsdale, AZ (City of Tempe) (Seasonal) 04/08 – 10/08 - 04/09 - 09/09
Refresh Technician
• Thorough knowledge of setting up new hardware/software test configuration
• Set up Personal Storage Table (.pst) files in Outlook
• Un-boxing of computers to prepare for imaging.
• Imaging Windows XP via Ghost application.
• Support for telephone in a help desk environment.
• Incorporate updates protocol into procedures.
• Install peripherals (scanners, printers & monitors) via Network.
• Set Bios, permissions, and administrator status of primary user.
• Setup and install over 500 PC and monitors for city employees.
Achievement: Draft and introduce recycling program for the city of Tempe for green disposal of CD’s.
Synergy IT Solution LLC, Phoenix, AZ 01/09 – 04/09
Desktop Support
• N-able remote access.
• Rid viruses for customers.
• Image Windows XP via Ghost application.
• Set up home PC’s.
• Setup/delete users in Active Directory.

3. Geary’s of Beverly Hills, Beverly Hills, CA (Contract) 07/07 – 01/08
Desktop Support
• Oversee servers with 50 users in a retail environment.
• Daily backup using Veritas 7.5
• Provide additional end-user training and / or technical support.
• Create, test and Q-A all changes in development environment prior to moving into production.
• Maintain POS printers at maximum efficiency.
• Install Windows, Norton and all software updates on schedule.
• Fully set up and streamline internet e-mail accounts in Microsoft.
• Support for telephone in a help desk environment.
• Un-box computers to prepare for imaging.
• Image Windows XP via Ghost application.
Achievement: Implement ship gear for faster USP service one click data transmission.
Skills
•
• Consulting…………9 yrs. Cisco any connect ………….6 y
• Hardware break fix...9 yrs. Wireless…………....9 yrs.
• Cisco VPN…………6 yrs. Printers……………. 6 yrs.
• Software…………..9 yrs. Lexmark, HP…………. 9 yrs.
• Active Directory……1 yr. Migration.....................9 yrs.
• Windows 7, 8.1, 10.9 yrs. Ghost………………….9yrs.
• Data transmission…9 yrs. Prep agent……………1 yr.
• Office 2007 thru 2013…….. 9 yrs. Backup…………….. 9 yrs.
• BlackBerry SME……………6 yrs. COE…………………..6 yrs.
• Sprint, AT&T Verizon BB SME……....6 yrs. Bios………………….9 yrs.
• Remote trouble shooting skills…… 9 yrs. Microsoft Office Suite…9 yrs.
• User training……………………………9 yrs. Terminal Services…………6 yrs.
• Policies and procedures……………..9 yrs.
Certifications
CompTIA A+ COMP10612026
MCP 2655197
Hubbell Premise wiring

4. Education
CEI College CA Panorama City Long Medical Institute Phoenix AZ
Diploma Computer Services 05/2002 Diploma Pharmacy Technician 06/1991
3.20 GPA 3.80 GPA
Interests/awards
• American Cancer Society Relay for Life.
• Family Piece’s.
• A Child's Desire benefit.
• St. Vincent De Paul Society in Phoenix AZ
• Perfect attendance awards while attending CEI College.