This document summarizes the qualifications of Jason William Barnes, an IT professional with extensive experience in help desk support, desktop support, network administration, and audio/visual installation. His experience includes diagnosing and repairing various devices, managing user accounts and systems, and maintaining IT infrastructure for businesses. He is currently a Help Desk Technician providing IT support, hardware repairs, and audio/visual installations for Surveying and Mapping LLC.

1. Jason William Barnes
13408 Dwight Eisenhower Court
Manor, Texas 78653
JasonWBarnes88@gmail.com
512-468-4081
Summary of Qualifications
 Extensive experience with installing applications to, setting up, diagnosing and repairing
the following: PCs, laptops, cell phones, automated light systems and Audio/Visual
equipment.
 Received multiple awards and recognition for helpdesk support excellence.
 Prepare reports for analysis of product failure trends and service ability issues after
diagnosing, troubleshooting, debugging or repair/replacing of complex electro/mechanical
equipment, PCs/Laptops and iOS/Android/Windows platform cell phones.
 Hands on experience with install/troubleshooting general office applications and complex
engineering applications in Windows 98/XP/Vista/7/8/10/MAC OS X in enterprise size
environments.
 Innovative in planning and creating strategic solutions to correct wireless/wired network
system infrastructure to fit the needs of a business.
 Manage the planning, installation for PC/Laptop with Audio/Visual automated system
equipment by communicating with Management, Specialists, Engineers, and end users.
 Extensive professional experience with variance of different areas of IT infrastructures
such as: Active Directory administration, implementing/repairing Cisco VPN, VOIP
phones & network infrastructure setup/troubleshooting with backup/retrieving/recovering
data experience with Commvault backup server in enterprise sized environments.
Professional Experience
Surveying and Mapping LLC (Austin, TX) September 2014 – Current
Help Desk Technician
 Daily task of diagnosing and repairing computer hardware on location or on the phone
while remotely accessing the end users’ laptops, mobile tablets and computers using
Microsoft Remote Desktop Connection (RDP), Cisco VPN, DameWare or Microsoft Lync
2010.
 Responsible for new/termination of employee account setups, from creating/deactivating
a user’s account in Active Directory, email account in EMC (Exchange Management
Console), Security Access cards managed in GuardAll, network printer/scanner user
accounts and install/maintain/inventory computers, laptops, cellphones, iPads and
Shoretel (VOIP) phones.
 Responsible for the purchase of the A/V equipment and installing and maintain the A/V
equipment for the online video conferencing and board presentations. Plan, manage
contractors (if required) and hands on install the CAT5/6, HDMI, TV and projector per
project requests and create a user’s instructions document.
 Responsible for maintaining IT equipment in peak working condition by repairing the
hardware or by reaching out to the vendor for RMA repairs or swaps.
 Maintain an inventory of all active and decommissioned equipment to keep an accurate
record of company assets for management reviews.

2.  Maintain mobile device services with ATT and Verizon along with troubleshooting cell
phones (iPhone, Android and Windows mobile OS), iPads and tablets issues.
 Maintain an accurate resolution knowledge data base for future reference to formulate
preventative or resolving measures for frequent and reoccurring issues.
 Participate in On-Call for a week at time, once every three weeks; in covering calls,
responding to alert emails, and responding to the ticketing system alerts to provide Help
Desk support during the after-hours from 5pm to 10pm.
 Analyze, install, resolve incidents and requests regarding use of application software and
software licensing compliance and documentation for the following programs: Adobe
Creative Cloud account; AutoCAD Suite 2012/2015/2016, Bentley: Descartes, Geopak, Inroads,
MicroStation, Connect; BlueBeam Revu 2012/2015/2016; BlueSky: Skyline, Cisco Anyconnect
(VPN); Copan; Corpscon; CommVault; DameWare; Datem; DesignCAD; ESRI: ArcGIS
10.1/10.2.2/10.3.1; ArcExplorer; FileZilla; Global Mapper 14.2/15.2/16/17; Google Earth Pro;
GoToMeeting; Intergraph: GeoMedia, Dodge, ISAE, ISAT, ISDC, ISEE, ISFC, ISRU, ISSD,
OrothoPro; Java; KIP Client; Kubit; Legal-Aid 20122015; Leica: Cloudworx, Cyclone 8/9, LifeSize;
Microsoft: XP, Win7/8/10, Lync 2010, Outlook 2010/360, Office 2007/2010/2013 (Access, Excel,
OneNote, PowerPoint, Project, Publisher, Visio, Word); Net Deed Plotter; Newforma; PLS-CADD;
QCoherent: GeoCue, LP360; SAGE; ShoreTel Communicator; Technesis; TerraSolid: V8/V8i,
Connect; TopoDOT; Trimble: TBC, Access.
Tek Resource LLC. (Austin, TX) March 2014 – July 2014
IT Systems Analyst Contractor to DSI (Dynamic Systems Inc.)
 Created a positive customer support experience and built strong relationships through
deep problem understanding, ensuring timely resolution or escalation with end users,
communicating promptly on progress with management and executives, and handling all
end users with a consummately professional attitude
 Addressed and resolved basic incidents and requests; logged all incidents and requests;
engaged other service desk resources or appropriate service resources to resolve
incidents that are beyond the scope of their ability or responsibility
 Analyzed and resolved incidents and requests regarding use of application software and
software licensing compliance and documentation for the following: OS of Win7, Window
XP, Cisco Jabber, Cisco VPN, Cisco WebEx, TightVNC Control, Office 2007/2010,
Adobe Reader, ECMS, JAVA, BlueBeam, Symantec Endpoint Protection, and Symantec
Backup Exec Desktop Agent
 Responsible for resolving issues related to desktops, laptops, and peripherals by testing
and collecting data for bettering the end user's work environment.
 Set up and configured laptops and computers for new users and any physical work
relating to the computers, such as repairing software or computer hardware issues and
moving workstations to another location
 Responsible for telephone infrastructure such as PBX, voicemail, VOIP, Cisco telephone
sets, modems, and fax machines
 Responsible for configuring and moving telephones, voicemail setup and configuration
 Requests for new features or information about the capabilities of in-house software that
come through the help desk are also assigned to applications groups
 Provided remote access applications support for end users to solve many help desk
issues from another work location or their home office
 Logs and tracks incidents and requests from identification through resolution. Follow up
with other support staff (service resources) involved in resolution to ensure incidents are
resolved, requests are filled, and the customer communication is complete
 Document resolutions and updates self-help and staff knowledge bases

3. Service Tech AV (Cedar Park, TX) Aug 2013 - March 2014
Service Technician 2
 Responsible for installs of high end Audio and Visual systems in commercial and
residential buildings, everything from wiring to partial and/or complete programming
macros for the automation systems of: URC remote controller, Mirage music server, RTI
processor/remote controller, Cisco router/switch and Apple Airport Extreme/Express
network WAP.
 Main duties were, installing and managing the WAN/LAN networks for homes and
businesses using: Motorola/Cisco Modem/Router/Switch, Sonos Bridge/Sound Bar,
Mirage Server, and Apple Network devices including: Iphone/Ipad, Apple TV, Apple
Airport Extreme/Express.
 Hands on experience in managing and installing WAPs using Cisco/Linksys and Airport
Extreme/Express products into small to large businesses and homes.
 Installed wall ports into finished home's and commercial structures for RJ45/RG6 and
RJ11 usage by probing for studs and electrical wires to correctly run the necessary
cables to the location designated by the client.
 Testing/tracing a new or an existing RG6, CaT5/CaT6 for LAN access and RJ11
connections within the client's home/office for continuity so it can be used for automated
AV/VIOP and Ethernet network systems.
 Other responsibility is to work solely on service/maintenance calls for our existing client's
system by providing a health inspection of the automated environment, troubleshooting,
retrograding an existing system and managing all of the RMA that is required for the
client's electronic components.
 Responsible for making new RJ45 (CAT5 and CAT6), RG6, RCA, VGA and splicing
power cables on site for different needs or resolution to a failed component line.
 Installing on site Security Camera(s) and the DVR with remote IP access availability for
the Client on Laptop, Iphone/Ipads.
 Excel in working with a large and/or small group to completing a installation for the AV
racks, small Network modem/routers for home/commercial WiFi system and complete
speakers installs onto ceiling/wall/patio locations.
 Daily responsibility included: working in a fast paced team environment to complete a
project from start to finish, contacting the client to set an appointment from a service
request, responsible for a daily report to the accounting department and to the manager
for the end result and solution with the billable hour(s) information due upon completion
of each service call.
 Responsible for all office Mac/PC/Laptop maintenance and/or upgrades to application/OS
such as: Office Outlook 2010/2013, and Windows XP/Vista/7/8.
JLM Systems Inc. (Austin, TX) Oct 2011 – Aug 2013
IT Help Desk Contractor to SDSA (Samsung) at SAS
 Installed hardware and peripheral components such as Samsung and HP monitors,
keyboards, network printers and replaced HDDs on over 3000 employee computers.
 Maintained and troubleshoot electronics failures by providing hardware/software solutions
in a large enterprise environment that is contained in a strenuously monitored clean room
environment with strict protocols along with multiple large office areas with at lease 3000
PC/Laptop and Mac computers.
 Installed and troubleshoot software packages such as: Office Outlook 2010, Active
Directory, XP/Vista/Window 7/8 enterprise operating systems to the office Servers,
PC/Laptops and Macs, including all in the clean fabrication (FAB) environment and office
areas.

4.  Extensive use of programs like ACRONOS to migrate or re-image a HDD/SDD for clients
with a disk drive issues.
 Replaced RAM, HDD/SDD, DVD/CD, Motherboard and NIC cards for all Windows and
Mac plat formed PCs and Laptops with in the company.
 Extensive hands on with utilizing and recording the solution for the Help Desk ticketing
systems (BugZilla/SSRM) for administrating/maintaining Windows XP/Vista/7/8 and Mac
OS X for this large enterprise environment.
 Identified and procured the hardware and software needed to satisfy employee
requirements by email, phone calls or by in person.
 Extensive experience in troubleshooting network connection failures and providing a well
documented explanation on what is needed to have the connectivity resolved either by
the cabling team or by the semiconductor tool technician.
 Hands on experience with installing networking components (CAT5/6 586B) for cross
connects to Cisco servers, patch panels and office PCs.
 Connected users to VLAN/Static IP networks and provided initial computer and
application training upon completing the installations.
 Installed and relocated Avaya/Samsung VOIP office phones for employees, while and
providing support for all telecommunication needs.
 Provided telephone, in-person, and online support to employees of SAS and other
venders on site.
 Experienced in installing and administering email connections for Office Outlook 2010
email application and anti-virus systems.
 Extensive hands on experience in using Enterprise Vault for data migration and imaging
multiple PC/Laptops for installation in the FAB and the office areas.
 Assisted in research and procurement of needed computer accessories and repair
supplies.
 Basic knowledge and some hands on experience with installing/administrating Windows
Server 2003/2008.
 Hands on experience with installation and cable management of advanced technologies
in voice, data and media entertainment systems with the duty of providing customer
support for all service requests.
 Provided training and wrote SOPs for multiple polices for employees on proper clean
room protocols to safety orientation on how to enter the manufacturing environment of
SAS chemical FAB rooms and IDF rooms.
 Experienced in assisting the Network Administrators in server administration and cross
connecting the servers to patch panels in a large SAN/NAS enterprise environment.
 Received Continuous recognition for creative thinking and problem solving skills earning
a SDSA Employee of the year for 2012.
Education History and References available upon request.