Robert Umpad is seeking an IT helpdesk or customer service position. He has over 10 years of experience providing technical support via phone and remote assistance. His experience includes supporting a variety of software applications as a helpdesk agent for LEAR Corporation. He is proficient in Windows, Office 365, networking basics, troubleshooting, and has excellent communication skills.

1. Robert Umpad
Zone Camanse Paknaan Mandaue City
Mobile : +63 999 3361 956
Email:
r_rockoustic@yahoo.com
OBJECTIVES:
IT HelpDesk & Service Desk support /Customer Service Associate or any
position that qualifies my Record.
I am looking forward for opportunities to share my skills and capabilities and widen them for
personal and career growth as well as for the growth of the company.
JOB EXPERIENCE:
Global Help Desk Call Center & Service Desk Support
LEAR Corporation (Philippine Engineering & Technology Center)
Mepz 2, Basak Lapu Lapu City
April 21, 2008 up to Present
- Received English and Basic Spanish calls
- Provide computer help desk support via telephone communications with end-users
Technical Calls from end user.
- Performed diagnostics and troubleshooting of system issues, documented help desk
tickets/resolutions
- Provide Remote Desktop Assistance
- Provide MS Lync Desktop sharing assitance
- Documented help desk tickets / resolutions
- Diagnose, troubleshoot & resolve a wide range of software, hardware, & network issue
- Provide Technical support for numbers for diverse users nationally
- Prioritize and escalate issues where required
- Receive customer inquiry and general technical questions
- Escalate issues to the second level support group
- Provide high level of customer satisfaction.
- Educate customer the right process depending their technical concern/issues
Manage Applications:
These are the applications which I have access in resetting passwords and gather detail of
each applications if there is a technical issues before escalating to the appropriate or next
level support.
- Windows 7
- Office 365 / Outlook
- SymantecAsset Management
- LPS server
- VMware
- Kronos
- Peoplesoft
- Oracle
- RSA / VPN
- Active Directory
- Configuration Manager
- QAD
- AS400
- HEAT
- Capital Harness
- CITRIX
- COVISINT
- Unix
- Duo Security
- Hyperion
- PLM
- MS Lync / Skype
- MFG PRO
- TRUFUSION
- WARRIOR
Inbound Technical Customer Service Associate
Qualfon Philippines Inc. (Call Center industry)
6F Skyrise Bldg. Asiatown IT Park
Lahug, Cebu City
August 2007- February 2008
- Receive English
- Technical Calls from end user.
- Receive customer inquiry

2. - Provide customer satisfaction.
Management Information System (MIS) Assistant
Harbour City Dimsum House Co., Inc.
82-Colon St. Cebu City
February to December 2006
• Technical Support
• Troubleshooting Computer
• Installing Hardware and Software
• Computer Maintenance
•
Volunteer
LDS Employment Resource Center
Ayala Life FGU Center Bldg., Cebu Business Park
February 2007 up to present
• Computer user assistance
• Solving Technical Problem
• Interview/Overview new trainee
• Encodes applicants information in the database program
• Assist receptionist functions
•
SPECIAL SKILLS:
Networking and Troubleshooting Computer
Knowledge in CISCO networking basic
Knowledge in various OS
Internet Savvy
Conducting MS Office Excel workshop
Other Skills:
Good Interpersonal Skills.
Task-Oriented.
Computer Literate.
excellent interpersonal skills.
above- average oral and written.
communication skills.
proficient in computer software
applications and internet.
systematic and organize; detail- oriented.
can work under pressure.
able to learn quickly at any task on hand.
SEMINARS & WORKSHOPS ATTENDED
Career Workshop
ERC, Ayala life FGU Building
February 6, 7, and 14, 2007
Intel VPro Seminar
Waterfront Hotel, Lahug, Cebu City
October 2006
ISO QMS, EMS Seminar
Cite Technical Institute
March 2006
Customer First Seminar
Elevating our Customer Service
March 12, 2015
CHARACTER REFERENCES:
Jane Dumaqueta
DATACom NZ
Technical Analyst
68-86 Jervois Quay, Wellington, 6011 New Zealand
Cel. no. : 642102963680
Roger Cadag
Lear Phil. IT Manager
Cebu City Philippines
Cel. no. : +63 9173246737
Chris Clouston
IT Service Desk Manager
Lear Corporation – Detroit Michigan
Cell: 313-505-0726
Mr. Leonard Millado
Lear IT manager
Lear Corporation
+63 917 306 6995

3. EDUCATIONAL BACKGROUND:
COLLEGE : CITE Technical Institute
San Jose Cebu City
Associate in Computer Technology
November 2006
HIGH SCHOOL : Cebu Roosevelt Memorial Colleges
Bogo, Cebu
March 2003
ELEMENTARY : Somosa Elemetary School
Somosa, Tabogon, Cebu
March 1999
PERSONAL DATA:
AGE : 28 years old
BIRTHDATE : September 13, 1986
HEIGHT : 5’5”
SEX : Male
RELIGION : Roman Catholic
CITIZENSHIP : Filipino
LANGUAGES : Filipino, Cebuano, English & Spanish
STATUS : Single