This document provides contact information and a summary of qualifications and experience for Dana Fritz, an IT professional with over 30 years of experience in technical support roles. Fritz has experience supporting Fortune 1000 companies and start-ups in various industries, with a focus on resolving complex issues. Some of Fritz's most recent roles included providing desktop support for Bank of America and Shutterfly, and imaging and installing systems for various clients. Fritz has various technical certifications and education and is considered an experienced problem solver.

1. For internal use only
DanaFritz
danamfritz@aim.com
704-819-1022
11106 Deerpath Court
Charlotte, North Carolina, 28262
Summary of Qualifications:
A dedicated technician with over 30 years of experience supporting, and deploying technical solutions for Fortune 1000
companies and independent start-ups, primarily within the financial, medical and government sector. Especially successful in
dynamic and high-stress environments with a reputation for resolving complex technical issues, documenting procedures and
maintaining strong customer relationships. Considered an excellent problem-solver and efficient analyst who believes in
providing complete solutions to the businesses that technology supports. Equally proficient at managing information
technology in a large-company atmosphere with a track record that includes the successful implementation of numerous
projects.
Selected Accomplishments:
C&G Technologies Technical Consultant July 2014 – Present
Configuration and Installation of Ross provided Windows 7 image for DELL Desktops, Laptops and Thin clients.
Key Accomplishments:
• Provided DELL desktop support (Windows 7, MS Office2010, Outlook v14)for the ROSS warehouse in Ft. Mill, SC and Rock Hill,
SC.
• Accepted task to develop, document and deploy the Symantec Ghost Image for Thin Clients due to sudden departure of ROSS
Associate Systems Administrator.
• Documented procedures and implemented the installation process of Windows 7 utilizing the Windows Imaging Format
(WIM) for desktops and laptops.
• Upgraded and configured Windows CE mobile OS for scanning peripherals including Motorola WT41N0 scanner, 9190 Mobile
and PSION truck mount computers.
Insight Global Inc. – Bank of America Systems Engineer December 2013 – June 2014
Tasked to recover HP Desktops (Windows 7, MS Office2010, Outlook v14), and associated peripherals including printers, card
readers , and scanners
• Received weekly schedule (from HP) for surplus workstation recovery for Bank of America locations in North and South
Carolina (75 mile radius).
• Identified and erased workstation HD’s using HP supplied disk cleaner.
• Disconnected all peripherals attached to the workstation and placed for boxing and pickup for the shipping department.
• Received weekly schedule (from HP) for printer refresh for Bank of America locations in North and South Carolina (75 mile
radius).
• Identified, configured and installed HP supplied printer.
• Adhered to HP procedures including check-in to the call center upon arrival and departure from site.
• Updated contracting firm and HP systems with inventory and status of shipped equipment.
Insight Global Inc. – Shutterfly Inc. Desktop Support
Responsible for establishing helpdesk site rollout for new call center installing and configuring Lenovo All-in-one desktops for
200 agents. Lead technician for establishing training center workstation layout including cabling and Ethernet port placement.
Remained onsite as Desktop Support (Windows 7, MS Office2010, Outlook v14) technician.

2. For internal use only
Contract POS Technician May 2013 – December 2013
Employed by several contractors
• Advantage Technical Resourcing, Systems Engineer, Charlotte, NC. Diebold ATM Windows 7 imaging for Parkwood Sterling
and Yadkin banks in Charlotte, NC.
• SmartSource, Inc., POS installer, Charlotte, NC. Upgraded POS computers and peripherals for ULTA Salons.
• Barbeau Enterprises, Inc., POS installer, Charlotte, NC. Upgraded POS computers and peripherals for Walmart
SmartStyle Salons.
Pomeroy IT Solutions Desktop Support/Engineer June 2004 – June 2013
•Windows XP Dell desktop support (500+ users), Sales reps (50+) remote support (VPN) for McKesson Corp. in Charlotte, NC
and Concord, NC 9/2007 – 6/2012
•HP Break/Fix contract for national clients in Charlotte, NC and surrounding area 5/2006 – 9/2007
•Windows XP Altiris imaging and application installation support for Food Lion desktop/laptop 4/2007
•Windows2000 Professional workstation rollout for South Carolina DMV. 3/2007
•Windows2000 helpdesk support (50 – 70 calls) for the South Financial Group in Lexington, South Carolina. 2/2007
•Windows XP/2000/98 helpdesk/desktop technician for Bowater Paper Mill, Catawba, South Carolina. 11/2006 – 1/2007
•Windows XP/98 desktop support for CMS schools. 11/2005 – 11/2006
•Windows XP workstation rollout, laptop imaging and desktop support for Presbyterian Medical
Center, Charlotte, NC/Forsythe Medical Center, Winston Salem, NC. 11/2004 – 11/2005
•Windows2000 Ghost imaging of IBM servers for Belk nationwide rollout. 9/2004 – 11/2004
Unisys/Sperry Univac Systems Administrator/Engineer June 1981 – Sept 2004
• United States Department of Agriculture Beltsville Md./Washington D.C. Primary responsibility is to provide helpdesk and
desktop support for all Windows 95/98/XP clients. Site Administrator and support for the Windows 2000 server handling all
Active Directory/Outlook change requests and resolving TCP/IP issues for workstations and peripherals. 2002 - 2004
• General Services Administration, Washington D.C. Primary responsibility is to install and/or evaluate Software Application
programs not supported on the current desktop contract. Additional responsibilities include desktop/helpdesk support,
evaluation of program compatibility with Microsoft Windows/Office2000 and XP. Manage Helpdesk staff in day to day
operations managing call monitoring and resources. Helpdesk technician providing local desktop and telephone support for all
Hardware/software issues for PC’s, printers, routers, modems, and servers. 1994 - 2002
• Unisys Corporation, Systems Analyst, Internal Information Technology, McLean, Virginia. Primary responsibility is to provide
Windows/Novell LAN File Server administration, helpdesk/desktop support. Additional responsibilities include providing UNIX
hardware and software troubleshooting for major government contracts. 1986 - 1994
• Sperry Corporation, Customer Engineer, Federal Systems Division. Responsibilities included pre and post sales, hardware
and software installations including problem diagnosis and troubleshooting. Author and editor of Customer Engineer
installation manual for the Sperry 5000/80 (UNIX based) processor. 1984 - 1986
• Sperry Univac Corporation, Customer Engineer, Mainframe support contracts in Japan, Korea, and Hawaii with the US Air
Force. Duties included preventive maintenance and system expansion. 1981 - 1984

3. For internal use only
Certifications:
DELL Desktop, Workstation, Notebooks, Server, Printer – August 2012
HP LaserJet Solutions (Accredited Platform Specialist) – July 2006 (Current)
Net+ (CompTIA) – July 2006
IBM Desktop/Mobile Systems – January 2006
HP Total Print Management – January 2006
HP Commercial Desktops, Workstations and Notebooks – October 2005
MCP – October 2004
A+ (CompTIA) – May 2004
Education:
Awarded Technical degree in Electronic Technology from Lincoln Technical Institute, Pennsauken, New Jersey, June 1981.
Willingboro High School, Willingboro, N.J., 1978.
.
References:
Furnished upon request, or @ Linkedin.com