This document provides a summary of Junior Odom's experience and qualifications for an information technology role. It outlines over 8 years of experience providing technical support for hardware, applications, and operating systems. It also details his experience resolving issues for end-users and communicating technical information to non-technical audiences. His skills and qualifications include experience supporting Windows, Linux, networking equipment, security, and certifications in areas such as A+, Network+, and Security+.

1. JUNIOR ODOM
42542 PRESCOTT GREEN SQUARE
ASHBURN, VIRGINIA 20148 42243
CELL 703-991-9349
HOME 571-379-7413
Kg812@hotmail.com
SUMMARY
Information Technology professional with 8 years of experience providing PC and client/server technical
support and application support. Experience in diagnosing and resolving difficult problems in the area of
hardware, application, and operating systems. Interface with end-users handling inquiries regarding system
configuration and operating systems. Effectively render technical advice to non-technical personnel. Ability
to address technical issues to close out customer tickets using Remedy, and lotus note in a timely manner.
Ability to learn new software and systems readily. Strong desire to learn, grow, succeed and easy-transition
in any given working environment. Team player and team leader, ability to follow directions and company
rules. Highly motivated to expand computing knowledge and apply it to improving business performance.
ADVANCED SKILLS
Technical Skills: Configure security settings and access permissions for groups or individual,
Analyze and report computer network security breaches or attempted breaches,
Identify the causes of networking problems using diagnostic testing software
and equipment, Document network support activities, Configure wide area
network (WAN) and local area network (LAN) routers or related equipment,
Install network software including operating system and firewall software,
Troubleshoot network or connectivity problems for users or user groups,
Provide telephone support related to networking or connectivity issues,
Evaluate local area network (LAN) or wide area network (WAN) performance
data to ensure sufficient availability or speed to identify network problems or for
disaster recovery purposes.
Hardware: PCs, Telephony Systems, Printers, Routers, Modems, dell laptops, dell
desktops, HP systems, Lenovo X1 carbon laptops, dell printers, dell servers,
HP printers, computer builds and repairs
Software: Microsoft Office 2013, (Word, Excel, PowerPoint, One note, MS outlook,
Publisher, Access), Norton Ghost, Instant Messaging Software, VMware
Application, SharePoint, Blackberry configuration, BMC Remedy ,Active
Directory (AD), SharePoint, Bit Locker, Active Directory Portal
Operating Systems: Microsoft Windows 8, Windows 8.1, Fedora, Linux, Ubuntu, Windows 7,
Window Vista, Windows XP, Windows Server 2003
PROFESSIONAL EXPERIENCE
Fannie Mae, Reston, VA 2014 - 2015
Sub-contractor with Unisys
Help desk Support
Partnered with Tier II and Tier III help desk peers to migrate all Fannie Mae employees to Windows 8 from
multiple sites starting from the head quarter in Washington DC, to Reston, VA and Urbana, MD

2. Developed a training documentation to smooth out the transition that helped employees to answer many of
their questions related to the migration and the new technology
 Resolving users issues through phone support, deskside support
 Installing operation systems, systems imaging windows XP, 7, and Windows 8.1
troubleshoot, repair and install computer peripherals and components setup desktops,
laptops, dual and triple monitors settings strong knowledge of IT processes, SLA and
ticket management and updating strong knowledge of Remedy, lotus Notes, operating
systems imaging.
 Windows 8.1 deployment and Migration engineer at Unisys.
 Strong knowledge of automated and manual windows Migration and user’s data transfer. Strong
support and troubleshooting skills in post windows 8.1 migration issues and fixes.
 Used Remedy, SharePoint, Lotus Notes, Active Directory (AD), Bit Locker, AD portal.
KDSystems Repair & integration, Reston, VA 2012 - Present
Systems Support Analyst
 Answer user inquiries regarding computer software or hardware operation to resolve problems.
 Enter commands and observe system functioning to verify correct operations and detect errors.
 Set up equipment for office use, performing or ensuring proper installation of cables, operating
systems, or appropriate software.
 Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
installation specifications.
 Read technical manuals, confer with users, or conduct computer diagnostics to investigate and
resolve problems or to provide technical assistance and support.
 Refer major hardware or softwareproblems or defective products to vendors or technicians for service.
 Develop training materials and procedures, or train users in the proper use of hardware or software.
Qualxserv Techservices, Fairfax, VA 2008-2012
SmartSource inc
Field system Engineer
Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-
systems and drives, computer and telecommunications systems as well as networking devices at client
locations. Hardware experience to support a variety of vendor server, mass storage, desktop, core legacy
and networking devices. Microsoft operating systems and desktop applications. My daily tasks are service
events related to strategic partner accounts enterprise server, network storage appliance. high level of
expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and
all tier one manufacturer PC and printer products, OEM network devices, and document processing
products. Providing also complex deskside support.
 Provides call taking and site specific support (DTS and Legacy).
 Provides desk side support including software, hardware and networking support for desktops,
laptops and servers.
 Prepare and present performance / incident reports to the Service Delivery Manager and to the
customer.
 Performs installs, moves, adds and changes as required
 Tests and certifies PCs, networks, servers and client approved applications
 Provides advanced troubleshooting capabilities on software and hardware problems including DTS,
legacy systems and inter connectivity problems.
 Installs and maintains enterprise servers, mainframe, high-end networking and complex product
configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end
document processing equipment, peripherals and PCs.

3.  Takes responsibility for follow-up services or problem escalation.
 Maintains a high degree of professionalism in actions, demeanor and dress.
 Ensures customer satisfaction throughout the service delivery transactions.
IBM Tech, Fairfax, VA 2007 - 2008
Sub-contractor with BancTec
Field engineer
Traveling to different clients facilities to service and troubleshoot laptops, desktops and printers.
Working as PC technician and field service specialist to install and service clients on site. Work in a
project with team of 5 technicians to install 320 Workstations of MERRILL LYNCH global wealth
management
11951 Freedom Square Reston Virginia.
Install old navy retail workstation printing and network system.
GTSI, Chantilly, VA 2004 - 2006
Contractor
Help Desk
Built PCs with Windows and Linux operating systems.
 Kept the return rate below the national average of 6 percent to 4 percent.
 Handled 5 to 10 calls per day. Averaged 8 emails replies per day.
 Professional handling of problem calls.
 Corporate Business and Home Enthusiast support of all hardware and software.
 Server support on Windows and Linux platforms.
 Identified trends or issues concerning service problems and worked with Production and Quality
Control to resolve.
 Issued Return Material Authorization for defective products
 Consultant with a team of techs installing hardware and software in desktop systems.
 Install hardware and software on desktops for Y2K upgrade.
 Configure applications to desktop
 Installed computer hardware and software on 230+ desktops at a Downtown Chicago Law firm *
Controlled Laptop Inventory and configured PC Anywhere * Configured and repaired HP network
printers.
 Cloned remote PC's from master image using Ghost Software
EDUCATION
Northern Virginia Community College 2015
Computer Science with focus in cybersecurity
Certifications
Dell Certified System Specialist, CompTIA A+, CompTIA Network+ testing on 06/13/15. Security+ trained
and testing 05/30/15, CEH trained, ITIL foundation trained
Other Skills
Helpdesk support | customer service | Onsite technical support | Remote user support
Phone user support | Email user support | Repair of pc components | Configuration
Installation software and hardware | Troubleshooting | Hardware and software support to end user | Testing
and installation of PC applications | Technical evaluation, design, upgrading and repair of desktop PC's
Hardware and Operating Systems configuration and repair.