Michael G. Bredesen has over 15 years of experience providing desktop support, help desk support, and technical support. He has skills in desktop computing, troubleshooting, software installation, network administration, and customer service. His work experience includes contracting roles providing IT support for various companies. He is seeking a new opportunity where he can utilize his technical skills and experience providing desktop and help desk support.

1. MICHAEL G. BREDESEN
25380 Marguerite Parkway
Suite E-172
Mission Viejo, CA 92692
Mobile (949)636-2728
Michael_B2@yahoo.com
Skills and attributes are with Prior Help Desk Level 1 & 2 Support and Desktop support
experience.
Skills: Desktop Computing, Customer Service Support, Desktop Backup/Restore, Desktop Systems
Configuration, Support Desktop Troubleshooting, Systems Upgrades,Support Peripherals &
Troubleshooting, Hardware Configuration, Systems Help Desk Management, TCP/IP, IP (Internet
Protocol), LAN (Local Area Network), VoIP, Network moves-adds-changes,Network OS Installation and
Upgrade, Network Virus Protection, Adobe Acrobat, Microsoft Active Directory, Microsoft Internet
Explorer, Microsoft Office 2003 & 2010, PC Anywhere, Log Me In, Bomgar, Windows 2000 Professional,
Windows XP, Windows 7 Enterprise, Meditech application, Alscripts, Practice Connect, NextGen and
PMS (Production Management Systems), DameWare Mini Remote, Landesk, Apple iPad & iPhone.
Provide PC and software technical support for company being a part of IT team.
Respond to phone and email requests for technical assistance in a call center environment and
log the issue in a Help Desk ticketing management system. Doing Remote access to client
computers for troubleshooting and correcting software user issues.
Provided first & second tier support for other peripheral equipment such as printers, scanners,
copiers and audio visual systems.
Perform user account management, system monitoring, user education and administrative tasks.
Strong PC, application and network troubleshooting skills.
Proven verbal and written communication skills, supporting end users in a call center
environment and using remote support tools.
Top tier customer service skills and a commitment to the quality of the customer’s experience.
Hands on experience with deployment of Windows XP/W7, Active Directory and Microsoft
Office 2007, 2010 & 2013, Office365.
Work Experience:
Rockwell Collins, Irvine, CA Contracted thru TekSystems November, 2015 –February 2016
Technical Support Specialist
 Inventory control of new equipment to be installed in New Buildings for big company move.
 Imaged 220 Dell computers 9420’s for Conference/Focus rooms and installation of them in New Buildings
as part of company move.
 Assisted with company move of computer office equipment for end user cubicle’s establishing connectivity
with VoiP for computers & printers.
 Installed and tested all new Computer, TV Monitors,PTZ Cameras in new office rooms.
 Supported and resolved questions for 328 users after company move having printer and software questions.
Robert Half Technology, Irvine, CA Contracted thru Robert Half Technology July, 2015 – September 2015
Desktop Technical Support Specialist
 Upgraded Software to small business for Office 365 end users helping walk them thru setup and activations
 Installed Anti-Virus software on existing company computers and running Scan test on company PC.
Michael G Bredesen – page 1-3

2. Ventura Foods,LLC, Brea, CA Contracted thru Outsource Technical February, 2015 –July 2015
Desktop Technical Support Specialist
 Deployed 55 Apple iPhone 6S to end users helping walk them thru setup and activations
 Imaged 75 Lenovo ThinkPad’s for New Employees and installation of LanDesk on units.
 Imaged 60 Lenovo ThinkPad’s for replenishment of old laptops and transferred user data.
 Office move of 46 cubicle’s establishing connectivity with VoiP for computers & printers.
 Preformed Remote trouble shooting with DameWare application to resolve client computer problems.
VacationResorts International, Lake Forest, CA Contracted thru KForce_ December, 2014 –January, 2015
Helpdesk Technical Support Specialist
 System9900 support for E-Mail, Printing, Interfaces, Login Service (telnet) for Property Management.
Long Beach Memorial Hospital,Long Beach, CA Contracted thru TekSystems November, 2014
Technical Support Specialist
 Deployed 150 Workstations On Wheels(WOW’s) with Wireless Bar Code Readers using Windows 7
Lennar Homes, Aliso Viejo,CA Contracted thru KForce July, 2014 - September, 2014
IS Site Administrator
 IT support for PC, iPad & iPhone support on Office365 for over 350 in house users.
 Technical knowledge of and troubleshooting for Windows XP, Windows 7 and Windows 8, Apple iPad &
iPhone, IOS 7.1.2.
 Active Directory for User account control.
 Provide email, phone and deskside technical assistance and support forincoming queries and issues related
to computer systems,software, and hardware.
 Provide mobile devices assistance.
 Ability to work collaboratively with all support teammembers to ensure that executives timely resolve.
 Use software tools for remote troubleshooting,software deployment, audit and hardware inventory.
The Irvine Company, Irvine, CA Contracted thru OutSource Technical April,2014 - May, 2014
Helpdesk Technical Support Specialist
 Upgraded Remote Business Centers at 14 Apartment Home Centers from Windows XP to Window 7
 Preformed Local Desktop Support for In House clients with computer issues.
Monarch HealthCare, Irvine, CA Contracted thru KForce______ June, 2013 - January, 2014
Helpdesk Technical Support Specialist
 Call Center-Phone & email support using Footprint’s Ticketing System
 Remote client support using Bomgar remote access for troubleshooting.
 Inventory tracking by Serial number, asset number & Host name
 Active Directory setup and Termination of users both new and removed.
 Computer imaging for new user setup.
 Move & relocation users on local network.
California Republic Bank, Irvine, CA Contracted thru KForce March-April 2013
Helpdesk Technical Support
 Call Center phone support & ticketing using Dell KACE application as a ticketing system.
 Desktop Support In house moves & network printer support.
 Helpdesk Call Center Support for Windows 7 and Office 2010
Michael G Bredesen – page 2-3

3. Saint Joseph Health, Irvine, CA Contracted thru Insight Global Febuary 2013
Technical Support Specialist
 Are team helped disconnect and move over 760 workstations. We reinstalled them in Irvine at Park Place
 Helpdesk/Desktop support after the move to make sure workstations functioning correctly with Windows 7
and special applications.
 Setup network printers and assign user groups to default printers.
Barney and Barney, LLC, Aliso Viejo,CA Contracted thru Robert Half Technology Sept. 2011-Feb-2012
Technical Support Analyst
 Call Center setup for 10 in house work station using VoIP and Internet access.
 Remote Support for 60 remote user using Log Me In to support insurance applications.
 Desktop Support for 46 in house corporate users migrating from windows XP to Windows 7 and
Office 2010.
Perot Systems Corporation,Anaheim, CA Feb. 2004-April 2009
Helpdesk Technical Support Specialist
 Acknowledge tickets in timely manner responded to incoming calls with prompt communication with
clients having a call resolution rate of 78%.
 Software support for Hospital Applications & Meditech & Alscripts along with Product Management
Systems (PMS).
 Desktop/PC software/hardware support on Win9x, NT, 2K, XP and printer devices
 Troubleshooting and resolving Ethernet connectivity issues and peripheral connectivity issues
 Providing PC re-build, re-imaging or device deployments
 Email support of MS Outlook, MS-Office 2000/2003
 Ability to interact verbally with end-users in a professionalmanner
 PDA configuration and support experience (Blackberry)
 Excellent customer service skills
 Availability for on-call schedule
__________________________________________________________________________________________
EDUCATION:
ITT Technical Institute
Grand Rapids, MI
GPA - 3.69
Degree: Associate Degree - (Electronic Engineering)
Wisconsin School of Electronics
Madison,WI
Electronic Technician Certificate
TRAINING:
HID Corporation
Course Name (Windows 2000 Server)
Irvine Valley College, Irvine, CA
Microsoft Excel & Word Classes
GPA 3.0
PROFESSIONAL DEVELOPMENT:
Education: Associates Degree – Electrical Engineering
Citizenship: U.S.A.
Michael G Bredesen – page 3of 3