Dietra Wiley has over 15 years of experience providing tier 1 and tier 2 technical support. She has extensive experience working with software like Office 365, Active Directory, Exchange, and Cisco Call Manager. Her skills include installing and configuring various software, mapping drives and printers, troubleshooting issues, and creating documentation. Currently she provides support for Office 365 at Comparex and has held similar support roles at other companies.
I put passion in to everything I do. I am most happy configuring IT systems and troubleshooting error messages. I love working with Active Directory (adding permissions, creating accounts etc..). My objective is to have a career with a stable company but also a career and co-workers that are a joy to be around and collaborate with.
I put passion in to everything I do. I am most happy configuring IT systems and troubleshooting error messages. I love working with Active Directory (adding permissions, creating accounts etc..). My objective is to have a career with a stable company but also a career and co-workers that are a joy to be around and collaborate with.
Resume for Network Engineer, Network Security, IT Management L2 / L3 Deepak Kumar
A technology adaptable and innovation-oriented Network Engineer, seeking a challenging career where knowledge and solution-oriented skills may significantly contribute to the organization’s development and progress with more than 6 years of experience of Networks & Systems.
A highly motivated and professional System support. Experience appears to be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network. I have 7 and half years of work experience. Capable of delivering at the highest level, I have first-rate organizational skills and the ability to produce a consistently high standard of work. With excellent Interpersonal skills, I’m an effective team player and am capable of engaging and liaising with a broad range of individuals from a variety of backgrounds. My professional experience to date has provided a wealth of Specialist skills and expertise and I’m committed to facing fresh challenges and to pursuing my future career Goals.
A professional with 7+ years of experience in System administration, Networking & Technical Support as DELL &Hp represented engineer.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
To be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network.Comprehensive knowledge of installing DELL, HP Proliant Server Hardware, Microsoft, HP products.
IT Support with 7+ years of Information Technology experience.
Skilled in Data Migration support and deployment of Windows 7.
Specialized in Implementing of ESET and McAfee Antivirus solutions.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
Delivered customer satisfaction through timely and friendly customer service.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Resume for Network Engineer, Network Security, IT Management L2 / L3 Deepak Kumar
A technology adaptable and innovation-oriented Network Engineer, seeking a challenging career where knowledge and solution-oriented skills may significantly contribute to the organization’s development and progress with more than 6 years of experience of Networks & Systems.
A highly motivated and professional System support. Experience appears to be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network. I have 7 and half years of work experience. Capable of delivering at the highest level, I have first-rate organizational skills and the ability to produce a consistently high standard of work. With excellent Interpersonal skills, I’m an effective team player and am capable of engaging and liaising with a broad range of individuals from a variety of backgrounds. My professional experience to date has provided a wealth of Specialist skills and expertise and I’m committed to facing fresh challenges and to pursuing my future career Goals.
A professional with 7+ years of experience in System administration, Networking & Technical Support as DELL &Hp represented engineer.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
To be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network.Comprehensive knowledge of installing DELL, HP Proliant Server Hardware, Microsoft, HP products.
IT Support with 7+ years of Information Technology experience.
Skilled in Data Migration support and deployment of Windows 7.
Specialized in Implementing of ESET and McAfee Antivirus solutions.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
Delivered customer satisfaction through timely and friendly customer service.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Monsieur Polo is a modern twist on the traditional folk game Marco Polo. In a presentation for my 3D Interaction class, I crafted a detailed vision of what form this game might take.
Amir MousaviPROFESSIONAL SUMMARYAmir has 8 years of IT tech.docxnettletondevon
Amir Mousavi
PROFESSIONAL SUMMARY:
Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers.
More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment.
He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches.
B.S of computer Science program will be completed by March 2017
WORK EXPERIENCE:
SOC
Reston, VAAugust 2015 to November 2016
Specialist On Call
Position: NOC Engineer
provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments.
As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution.
· Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365.
· Possess strong knowledge of configuring and administering Windows Active Directory Group Policies.
· Experienced in designing, configuring and administering VMware 5.5.
· Designed, deployed and supported network/system monitoring tools.
· Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators.
MBN
Springfield, VA August 2012 to March 2015
Middle Eastern Broadcasting network
Position: Systems Administrator
Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now.
Involved with migration of mailboxes from old Exchange server to new Exchange.
Configured windows and MAC servers.
1. Dietra Wiley
dietralynn@gmail.com
PROFESSIONAL SKILLS
● Symantec Endpoint Encryption
● Citrix & Citrix XenApp
● Active Directory Users and Computers
● Exchange Admin Tool
● Windows Server 2003 - 2008
● Cisco Call Manager
● Cisco IP Softphone
● Cisco VPN Client
● IBM Tivoli Remote Control
● Deploy and Installation of Software via Tivoli
● Dameware Remote Control
● Windows XP, 7, 8 & 8.1
● Office 365
● MS Office 2003 – 2013
● Microsoft Office Lync /Skype
● Remedy Ticketing Software
● IE , Google Chrome, Mozilla Firefox
● Mapping printers
● Asset inventory
● iPad, iPhone, Android & Blackberry PDAs
● Creating public folders, mailboxes, & groups
● Salesforce Outlook Integration
● JAVA control panel settings
PROFESSIONAL EXPERIENCE
COMPAREX August 2015-Present
Provide Tier 2 Support for Office 365 software Suite. Creating accounts via Active Directory, Managing account
permissions, software installations, configuring networked printers, utilize Exchange Admin console to assign
permissions, such as , full Access, Send As access, mail forwarding, etc. Mapping share drives and printers.
Escalation to Microsoft via our partner website for issues that are a result of the application
Maintain company SLAs
Creating Knowledge base articles for our team
Any other duties assigned
CCCi, Raleigh, NC April 2015-July 2015
Provide Tier 2 technical support on the City of Raleigh contract
Creating user accounts via Active Directory; assigning permissions and placing the accounts in the correct OU
2. Creating mailboxes using MS Exchange Management Console
Troubleshooting error messages, mapping printers, share drives,
Software installation, configuration and upgrades
Driver installations and upgrades
Assigning IP phones via Cisco Unified Management Console
Configuring wireless network settings,
Configuring Cisco VPN Client
Setting up Exchange/Active Sync on iPhone, iPads, & Android phones
Troubleshooting issues with network connectivity
Configuring LAN settings and Internet Options for web browsing
Provide extended coverage as needed; any other duties assigned
Systel, Cary, NC Aug 2013 – March 2015
Provide remote support of desktops, laptops, printers, peripherals, and handhelds for a multi-client enterprise.
Assist with system migrations from Windows XP to Windows 7
Installation and configuration of Cisco’s IP Softphone
Cisco Call Manager
Cisco VPN Client
Active Directory Users & Computers (checking the account status, ensuring the computers are in the correct
containers)
Mapping share drives
Configuring exchange, mapping PSTs
Performing driver updates
Mapping network and local printers
Troubleshooting error messages
Software installations, updates and configuring the software for use
Configuring LAN settings and Internet Options inside web browsers
Updating group policy
Account lockout & Password Resets
Custom Application Support (ensuring correct permissions are in AD, configuring the software, install updates)
EDS / HP ENTERPRISE SERVICES, Raleigh, NC Nov 2008 – June 2013
IT Systems Technician
Provide remote support for the following user systems: desktops, laptops, printers, peripherals, handhelds, and
servers.
Provide support of the systems for break-fix, installation, move, add, change, and preventative maintenance
activities.
Responsible for performing additional support activities for: Microsoft Office Applications, incident resolution,
account maintenance, password resets, system upgrades, data migrations, map network drives, Web and Desktop
Application Support.
3. Conduct hardware, software, and network troubleshooting and problem resolution.
Research problems and make recommendations for solutions.
Track hardware/software inventory.
Issue FedEx waybills for the return of equipment. Provide user orientation of new and upgraded hardware/software
packages; may act as a team leader on projects.
May provide mentoring or guidance to less experienced team members.
Utilize Active Directory for management / creation of users, groups, organizational units, and computers. Perform
application and driver installation and upgrades.
Push software applications via Tivoli. Remote into computer systems via Tivoli Remote Control.
Update system BIOS.
EDUCATION & TECHNICAL COURSES
WAKE TECHNICAL COMMUNITY COLLEGE | Raleigh, Wake, NC
Some College Coursework Completed.
Completed certifications for HTML 1, 2, & 3. Java-script for non-programmers @ State Personnel Development
Center
Completed courses in CIS 110, CIS 130, CIS 172, CIS 240, WEB 110, WEB 140, NET 110, and MAT 070
COWLEY COUNTY COMMUNITY COLLEGE | Arkansas City, KS, Jan 1995 – May 1995
Took a course on micro-computers and Chemistry, Aug 1991 – May 1993
UNIVERSITY OF KANSAS | Lawrence, KS, Aug 1991- May 1993
Entry level courses in Algebra, Biology, Psychology, and Advanced Literature
ARKANSAS CITY HIGH SCHOOL | Arkansas City, KS Aug. 1987 - May 1991
Received High School Diploma
