Jeffrey Cruz has over 10 years of experience in food and beverage and office administration roles. He currently works as a Restaurant Supervisor and Trainer for Emirates Leisure Retail in Dubai, where he supervises staff, conducts training, and ensures high quality customer service. Previously he held back office and administrative roles supporting restaurants. Jeffrey is proficient in Microsoft Office, cash handling and customer service skills. He aims to achieve goals through focus, determination and responsiveness in fast-paced multicultural environments.

1. JEFFREY M. CRUZ
Dubai, UAE
Mobile no.: +971558334814
Email add: jeffreymontellanocruz@gmail.com
Core Skills
Jeffrey has a total of 10-year extensive experience in the F&B Industry
andOffice Administration roles. Hisadministrative skills in office and staff
supervision, training conduction and hospitality skillswere honed through his
work experiences on key field and office posts.
He is well-versed Restaurant Supervisor, Trainor and Back-office Administrator.
These were developed through the responsibilities assigned to and the
excellent performance dedicated to every task.
Focus in work, determination and prompt response is the core values that
Jeffrey possesses to achieve the goals on both professional and personal
development. Working in a fast pace andmulti-cultural environment improves
his interpersonal relationship amongst co-workers and clients.
CareerHistory
Emirates Leisure Retail (Bidi Bondi Restaurant)
October 2013 - Present
Restaurant Supervisor / Store Trainer
 Supervising the floor and bar staff during the full shift at all times, which
includes supporting the rostering practice, managing employee relations,
conducting training where required, performance management and making
appraisal recommendations where suitable
 Monitoring the guest requirements at all times, which includes dealing with
guest complaints and ensuring that the guests are fully satisfied with all
services
 Completing all operational records in a timely and efficient manner, such as
wastage records, customer’s feedback, customer complaints and others
 Maintain the general order of the venue to ensure that the venue is in a
clean and presentable state at all times
 Conduct weekly front of house team meetings and taking action where
necessary to improve the service standards and ensure that the front of
house team is working in line with the company standards
 Perform other duties as requested by the Line Manager and carefully follow
team’s defined process and procedures
 Conduct daily, weekly and monthly assessment of sales staff
 Provided sales motivation to sales staff.
Proficientin Microsoft Office
Operational knowledge of
fax, copier,scanner,
electronic typewriter and
other office equipmentand
systems
Operational knowledge of
cash register and card
terminals
Excellent communication
skills – written and verbal
Qualifications:
Bachelor of Science in
Business Administration,
Major in Financial
Management
Personal Profile:
Date of Birth: 29 April 1984
Nationality: Filipino
Gender: Male
CurrentLocation: Dubai,
UAE

2. Emirates Leisure Retail (Back-office Support)
October 2010–September 2013
Office Administrator / Documentation Support to Bidi Bondi Restaurant
 Supervision of correct cash handling procedures for all front of house employees in line with the
Company cash handling policy
 Produce and manage Register / Log for the activities, accounts and undertakings of the Restaurant,
including document filing (electronic and hardcopies) for easy access when needed
 Manage staff daily schedulefor effective restaurant operation and achieve daily target outcome for the
Restaurant
 Responsible for restaurant opening and closing duties which includes following company SOPs, cashing
out procedures, writing end of day duty manager reports and informing the Outlet Manager and Assistant
Outlet Manager of any daily operating issues
 Formulate and present incentive ideas to management to keep employees motivated and to increase
sales and bar Gross Profit margins
 Assist in ensuring company’s compliance with standards, policies and procedures
 Participate in leadership trainings and apply the erudition to daily tasks to provide exemplary
performance in the office and restaurant
 Raptly handle store inventories, forecast and procure supplies to be needed monitor the use of each
 Monitor the daily, weekly and monthly sales of the store and perform a report analysing the movement of
sales
Kuwait Food Company (TGI Friday’s Dubai)
Head Trainer (October 2008 – November 2010)
 Accurately handle point-of-sale transactions, including credit and cash transaction, returning an itemised
bill to the customer with the correct amount of change
 Apply the knowledge gained during training to promote and upsell all products focused on maximising
each individual sales opportunities with the customer to help drive sales to meet Outlet Targets
 Maintain the stock service areas with supplies such as condiments, tableware, and linens
 Comply with company Health & Safety policies, adhering to the rules of best practice displayed in the
Outlet
 Assist in the training of all new team members, ensuring they adhere to best practice and are
knowledgeable on standard outlet operating procedures and brand standards
 Take responsibility for your own development on both product knowledge and service delivery,
requesting support as and when required
 Developing constructive and cooperative working relationships with your team and your Line Manager
Head Server (September 2007 to September 2008)
 Meet and greet all customers in a proactive and friendly manner ensuring total satisfaction during their
visit from greeting them on arrival and escorting them to the table, until their departure from the premises
 Interact directly with customer in taking, serving and preparing their orders, with accuracy, while
maintaining standards

3.  Ensure the customer is fully aware of all food and beverage options, by presenting the menu to the
customer, recommending any specials and being able to recommend menu items. Explain how various
menu items are prepared, describing ingredients and cooking methods. Taking note of any dietary
requirements
 Conduct regularly table checks with customers to ensure a satisfactory experience and take action to
correct any problems, ensure all issues are dealt with and escalate issues to Outlet Manager when
required
 Responsible to work with the kitchen and bar teams to ensure timely service and proper presentation of
Food & Beverages to all customers
 Check customer identification to ensure that they meet minimum age requirements for consumption of
alcoholic beverages
 Maintain the cleanliness and housekeeping standards of the outlet at all times, such as sweeping and
mopping floors, vacuuming carpet, tidying up server station, taking out trash, checking and cleaning
bathroom
Quezon City General Hospital (Philippines)
October 2006 – July 2007
Office Assistant / Nursing Assistant
 Maintenance of office schedule by producing monthly calendar of activities for staff
 Produce report for supplies inventory and record all items available for nurses
 Provide assistance at the hospitals receptionandinformation area
 Entertain queries from patients, visitors and staff
 Attend telephone queries, staff dispatch and control of admittance office supplies
 Provide assistance to patients at the emergency room
 Daily assistance to nurses and office staff needs
 Document filing and registration management
Comic Alley – Comics, Magazines, Books and Hobby Store (Philippines)
April 2005 – September 2006
Branch Manager
 Conducted daily, weekly and monthly assessment of sales staff
 Organized and submitted regularly sales reports and over-all branch operations
 Handled follow-ups on customers’ orders / reservations
 Monitored the daily, weekly and monthly sales of the store
 Carefully handled inventories
 Supervised the branch sales staff
 Provided sales motivation to sales staff
 Participated in leadership trainings