1. H A R R Y W I J A Y A
Unit 7/7B 188 Morphet Street, Adelaide 5000 South Australia
Phone: 0432 212 025
Email: Harrywijaya64@yahoo.com
Nationality: Indonesian
WORK RELATED SKILLS
Languages: Bahasa Indonesia & English (Advanced)
Computer Skills:
 PowerPoint (Advance)
 MS Word (Intermediate)
 Graphic Design (Basic)
 Photoshop (Basic)
 Opera (Basic)
 Micros (Basic)
International Drive License’s: 930522230044 Expiry: 21/05/18 Country of Issue: Indonesia
Objectives: To testthe skillsandknowledgethatIhave learntin InternationalCollege of Hotel
Management(ICHM) and I alsowantto experience andhave betterunderstandingabout
hospitalityindustryineveryaspect.Iwouldalsoliketohave the opportunitytoworktomy
full potential inhotelmanagement,eventuallybecomingaGeneral Manager.Iwouldbe
happyto workwithotherpeople toexperience the differentculturesandhow tohandle
that differentiationinworkingasa team.

2. EMPLOYMENT EXPERIENCE
Dec 2014 Voyages Ayers Rock
Desert Garden Hotel& Emu Walk Apartment, Yulara , Ayers Rock NT 0872
Position: Room Attendant
 Houseman
(Main Position)
 Housekeeper
Demonstrated Skills:
Operations – Room Service:
 Controlling and managing the housekeeping store room.
 Stripping the dirty linen in every room that are vacant for
housekeeper.
 Communicate and interact with the housekeeper and housekeeping
supervisor during the work in order to keep update about the rooms
and making sure that the room is perfectly ready for the guest.
 Cooperating with other departments such as Maintenance and Front
Office regarding on the issue in the room and availability of the room.
Leadership – Customer Service:
 Being a leader among the housekeeper in order to create a good
teamwork and showing a good leadership.
 Being productive in doing a task in order to handle working under
pressure.
Work Health & Safety:
 Working safely following the health & safety procedure and being
able to identify the Hazzard.
 Understand basic knowledge of the first aid.
 Restocking amenities and linen to each store room in the hotel.
Multihire Job: Food & Beverage Attendant
 Mini Bar
 Room Service
 Waiter
 Bartender
 Back Of House

3. Demonstrated Skills:
Customer Service:
 Provided a professional and a good customer service during the
service by being there any time the guest needs help.
 Being able to entertain the guest by fulfilling the guest needs and
wants.
 Being able to manage the time for every task that is given in order to
deliver good customer service and personal performance.
Operations – Food & Beverage Attendant:
 Communication between team member during the service in order to
avoid a mistake or misunderstanding especially, when taking an order
and deliver food or drink to the guest.
Sales:
 Being able to explained and recommend the guest about the product
that you are selling.
Work Health & Safety:
 Following the health and safety procedure during the service and
when making and prepare the product for the guest
 Handling and serve the guest following the hotel standard and
procedure especially, when serving an alcohol.
 Being able to work with the hotel management systemsuch as opera
and micros
Leadership – Customer Service:
 Being responsible in working or doing a task
 Presenting a clean and professional appearance consists of uniform,
shoes and hairstyle.

4. Jan 2014 SKYCITY Darwin
Gilruth Avenue, Mindil Beach, Darwin NT 0800
Position: Food & Beverage Attendant
 Back of House
 Cashier
 Waiter
 Bartender
 Room Service
Demonstrated Skills:
Operations – Customer Service:
 Making sure the service is great and the guest are enjoying the service
by paying attention to each section of the restaurant.
 Threating the guest equally.
 Being able to do something extra for the guest without dismissed the
work health & safety procedure
 And also the core values of the company.
Operations – Food & Beverage Attendant:
 Provided a help to any of team member that needs help.
 Managing the time for each task and order that is given.
 Keeping the waiter station clean and tidy.
 Understanding and good communication between team members
during the service.
 Being able to upselling and understand the product that the
restaurant are selling.
 Required to do multiple job especially, when doing a graveyard shift
 Being available anytime the other department needs a help for extra
staff.
 Showing professionalismbetween the guest and also staff by behave
in appropriate manner.
Operations – Cashier:
 Required to do open and close till of the restaurant and the
restaurant report at the end of the day.

5. Aug 2013 Adelaide Convention Centre
North Terrace, Adelaide SA 5000
Position: Food & Beverage Attendant
Demonstrated Skills:
Operations – Customer Service:
 Paying attention and following all procedures given by the supervisor
in order to deliver the right service.
 Understanding guest needs and wants especially when they have
special requirements.
 Provide a sound explanation with details about each product that are
being provided in order to show a good product knowledge.
Operations – Food & Beverage Attendant:
 Always communicate with team members effectively in order to
create a good team harmony.
 Being able to carry three plates as requires in the job position
 Ability to work under pressure especially when handling a big number
of guest.
 Requires to memories all the products that have been provided for
the function.
 And also understand the responsible in serving guest in any style of
function such as, Silver Service, Table d’hote, buffet and a la cart.
 Requires to presenting the product in the right presentation and
timing.
 Being able to setting and clearing the table in the right order.
Work health & Safety
 Being able to carry three plates follow the safety procedure of
carrying plates.
 Requires to understand the health & safety procedure of serving a
food.
Leadership:
 Being personally responsible for any action that is taken.
 Showing a leadership among the team members especially, when
there is no supervisor or a leader in the team.
 Being able to back up or help team members as required
 And also take an action for other team members especially, when
they are in the difficult situation and new to the team.

6. EMPLOYMENT EXPERIENCE CONT’D
Sept 2013 TIROS TafeSA
137-163 Days Rd, Regency Park SA 5010
Position: Food & Beverage Attendant
Demonstrated Skills:
 Being able to communicate to the guest in appropriate way in order
to create a good customer service.
 Being cooperated with the chef, host and a team member who is
working in the bar.
 Being clear and details with the guest about the product by always
double check with the other.
 Always checking with the guest about the service and also the food
 Keeping track on the food order. So the food is delver to the guest in
the right time and order.
Oct 2010 St. Vincent De Paul – Vinnies
2 Westralia St, Stuart Park, NT
Position: Volunteer
Provides food & shelter to homeless people and anyone that need help. It is
important that we treat all clients equally with dignity & respect.
Demonstrated Skills:
 Deliver the same service to everyone without exception.
 Provided support to everyone by communicate and share story with
them
 Being able to work in different area in any condition especially, when
having a uncontrolled customer
 Keeping the service area clean all the time
 Being able to carry heavy materials.
 Creating a good environment in work place especially with the
costumer by smiling and greeting them.

7. EDUCATION
TERTIARY
Jul 2016 – Current International College of Hotel Management, Adelaide, South Australia
Bachelor of Business (Hospitality Management)
Current Undertaking 2nd Year Subjects including:
 Supervising
Culinary Operations
 Supervising Room
Division Service
Standards
 Property, Safety &
Security
Management
 Hospitality Business
Software
Applications
Jul 2013 - Previous International College of Hotel Management, Adelaide, South Australia
Bachelor of Business (Hospitality Management)
Previous Undertaking 1stYear Subjects including:
 The Contemporary
Hospitality and
Tourism Industry
 Applied Business
Communications
 Marketing and
Sales for Hospitality
Businesses
 Introduction to
Monitoring
Financial
Performance
 Rooms Division
Service Standards
 Culinary Techniques
and Standards
 Delivering Guest
Services
 Food and Beverage
Standards
 Career
Development
SECONDARY
2013 St. John’s Catholic College
54 Salonika Street. The Gardens, Darwin NT
High School Graduate Certificate (2012)

8. RELEVANT TRAINING UNDERTAKEN
 Two weeks volunteering at Salvation Army, providing food and beverage service to the
general public
 Two shifts at the Adelaide Convention Centre providing banqueting services to large
functions
 Three housekeeping practical shifts in teams at the Crowne Plaza Adelaide Hotel, servicing
guest rooms for occupancy by paying guests
 Undertake Responsible Service Of Alcohol (RSA) at TafeSa Adelaide, South Australia.
 Undertake HCCP training and test at Voyages Ayers Rock, Darwin Northern Territory
PERSONAL ACHIEVEMENTS
 Certificate for Academic Achievement ESL
 Certificate of Merit, Year 11
 Certificate for outstanding effort – ESL (English as Second Language)
 Certificate for Indonesian language competition

9. REFEREES
Professional:
Aida Ashworth
Manager, Industry Training and Development
International College of Hotel Management
Days Road, Regency Park, SA, 5010
Telephone: 0410 320 649
Email: aashworth@ichm.edu.au
Ann Tan
International Student Coordinator
St. John’s College Darwin
54 Salonika Street, the Gardens, NT, 0820
Telephone:8982 2237
Email: ann.tan@nt.catholic.edu.au
Frances Pulpitel
Housekeeping Manager
Desert Garden Hotel Voyages
Ayers Rock Resort – Desert Garden Hotel
Telephone: 0404 796 119
Email: Frances.pulpitel@voyages.com.au