Genalyn Guinto Timoteo is seeking a position that utilizes her leadership abilities and professionalism. She has over 10 years of experience in customer service, operations, and human resources roles in the Philippines and UAE. Her qualifications include strong leadership, trustworthiness, and interest in innovation. She has a Bachelor's degree in education and special skills in Microsoft Office, communication, and supply management.

1. GENALYN GUINTO TIMOTEO
Contact No. 00971558219449
Email Add: genalyntimoteo@rocketmail.com
OBJECTIVE
To utilize best of my knowledge and skills in working with an organization, whichoffers opportunities for an aggressive, dedicated individual with
leadership abilities andprofessionalism to advance and attain good training in order to contribute on the achievement of company’s goal and
objectives.
QUALIFICATION
 Possesses strong leadership quality
 Unquestioned trustworthiness
 Highly interested to new innovation and experience
 Absolute integrity and dedicated to work
WORK EXPERIENCES
 Operations Coordinator Cum Admin Assistant
First Security Group LLC
Guards and Operations Department
Dubai World Trade Center
Level 14, UAEOctober 2009 up to present
DUTIES AND RESPONSIBILITIES
Establish manpower plan & manage recruitment process to ensure recruitment of the right talent with required competencies.
Administer the performance management system with clear focus on development
Develop & implement training & development plans
Administer the compensation & benefits program.
Drive & facilitate change management & organizational development
Follow-up with recruitment agencies / selected candidates for receipt of signed offer letters.
Responsible for development and placement of advertisements in newspapers / electronic media.
Tracking & monitoring entire recruitment process as below:
 Release of requirements to agencies
 Issuance of offers
 Receipt of signed offers
 Handing over passport copies of selected candidates to PROs for e-visa application
 Coordinating with PROs for manual visa application (incase e-visa is rejected)
 On receipt of visa, sending visa to recruiters/candidates and coordinating for a quick joining
 Arranging for flight tickets for selected candidates
 Ensuring availability of accommodation in camps (in case of blue-collar) or appropriate hotel
arrangement (if approved by co. in case of white-collar) with Employee Relations Officer.
 Coordinating with recruitment agencies & selected candidates for arrival details & arranging for their pickup from the airport
& drop to respective accommodation.
 Create and maintain individual personnel files of each new recruit.
 Submission of expense statements to Accounts Department with respect to various HR-related expenses.
 Updating & maintaining database of candidates offered/joined.
 Inducting new joinees into the company
Maintains records of all items supplied by suppliers, delivery dates of all items supplied, and maintains records of equipment issued
to Security Guards such as uniforms ,caps ,shoes, badges and other items as and when required.
Accurate filling of monthly attendance of security personnel for payroll process.
Participates in the development, implementation or interpretation of new revised initiatives, participates in department’s conferences
and meetings relating to areas of assigned responsibility.

2. Assist in recruitment process. Handle staff company ID’s. Maintain personnel records.
Compile Reports, furnish information, and respond to visitors and telephone calls.
Fillings, maintain leave records, make requisition letters foruniform and other requirements and maintain accommodation and vehicle
records.
Maintain a strategic perspective while focusing on problem identification and solving.
Handle generalist HR profile
Work closely with other managers, set the strategic direction for HR in line with their business strategy.
 Bartender, Cashier and Waitress
Segafredo Zanetti Espresso
Branch of Moka General Trading
Wafi Mall DubaiUAE
Dec.2007 to Oct.2009
DUTIES AND RESPONSIBILITIES
Stock service areas with supplies such as coffee, food, tableware, and linens
Responsible for the preparation of different kind of coffees.
Responsible for taking orders through the suppliers.
Handling customer inquiries, billing problems and complains.
Answering all the phone calls especially in the area of information service.
Responsible for preparing day to day sales report and monthly inventory.
Serves beverages to patrons seated at tables in bar or cocktail lounge.
Computes bill and accepts payment
 Waitress, Host, Cashier
Bin Lahej International Restaurant
Mall of the Emirates
Dubai, UAE
May 2005 to May 2007
DUTIES AND RESPONSIBILITIES
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Escort customers to their tables.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Inform customers of daily specials.
Prepare checks that itemize and total meal costs and sales taxes.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Stock service areas with supplies such as coffee, food, tableware, and linens.
 Customer service Representative cum Receptionist
SM Department Store
Pampanga, Philippines
DUTIES AND RESPONSIBILITIES
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
 Quality Controller
American Authentic apparel formerly Lee jeans USA,Paranaque City,Philippines

3. DUTIES AND RESPONSIBILITIES
Responsible in checking the quality of the products
Maintains safety cleanliness and order throughout the facility and yard
Ensures all the supplies were available in working areas
Responsible in checking and ordering of the stocks.
Coordinates with the production department regarding the availability of the products.
Measuring whether existing products meet a set quality standards, planning how often sampling will be performed, determining the
standards by which quality will be judged and/or establishing how products and processes will be improved to meet quality standards.
Training and Seminars Attended
 Pre Departure Orientation Seminar conducted by Association of SERVICE CONTRACTOR OF THE PHILIPPINES (ASCOP)
May 26,2005
 Basic Food Hygiene conducted by JOHNSON DIVERSEY ,Dubai UAE
April 6,2008
 ISO-9001:2008 Internal Quality Auditor conducted by VINCOTTE INTERNATIONAL MIDDLE EAST LLC
February 14 and 15 2011
 Emergency First Aid Training conducted by Highfield awarding body for compliance
Dubai , UAE
August 28,2011
Educational Background
Tertiary: Bachelor of Science in Elementary Education- Major in Home Economics and Technology
Bulacan State University Malolos, Bulacan Philippines 1997-2001
Secondary: Cansinala,High School Apalit, Pampanga,Philippines 1993-1997
SPECIAL SKILLS
With confidence and dedication
With perseverance and determination to accomplish task
Ability to work effectively in a dynamic multi tasking environment
Computer literate(Word, Excel, Outlook
Knowledgeable in using POS machine
Can read, write and understand English very well and Basic Arabic
With 7 years experienced working in Dubai,UAE
 Skills/Qualifications: Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer
Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management.
PERSONAL DETAILS
Name: Genalyn Guinto Timoteo
Date of Birth : September 29 1981
Passport No. UU0646140
Expiry Date: September 2016
Visa Status: Transferable Visa
Contact No. 00971501829683/ 00971558219449
Email add: genalyntimoteo@rocketmail.com
I hereby certify that the above information are true and correct to the best of my knowledge.