Thomas Ochieng' Boyi is seeking a position that utilizes his 4+ years of experience in managing departments and ensuring goals are met. He has a diploma in management and certificates in computer skills and driving. His experience includes roles as a front office manager, administrative and operations manager, and supervisor at various restaurants and hotels where he oversaw tasks such as budgeting, staff management, and guest services. He provides references from past employers that can speak to his record of proper management duties.

1. Thomas Ochieng’ Boyi
P.O. Box 56665-00200
Nairobi, Kenya
0712-981-216/0707584032
thomasboyi@yahoo.com
OBJECTIVE
To join a reputed organization where I can utilize my 4+ years of experience and skills in
managing the major activities of the departments, leading the organization to accomplish new
heights and ensure that all goals are met.
KEY SKILLS AND EXPERTISE
 Hospitality & Office Management
 Front and Back office Operations
 Budgeting and cost controls
 Safety, Sanitation and Quality
Controls
 Vendor/Inventory Management
 Guest Service Excellence
 Strategic Marketing and Sales
 Restaurant and Kitchen Design
 Record and Book keeping
 Online and in-house Marketing
 Staff Management and Registration
 Operations Management
 Events Promotions
 Conference Meetings
PROFESSIONAL WORK EXPERIENCE
Supervisor
Pumpkins Restaurant (Pumpkin Invest Ltd) 09/2014
 Assists in recruiting all front-line staff when necessary to fill vacant positions
 Partake in delivering training to all new front-line staff
 Assists with scheduling front-line staff according to staffing matrix
 Helps develop and execute employee incentive programs
 Adheres to established cash control procedures and ensures standards are
maintained when applicable
 Administers payroll system including scheduling, checking, transmitting and
processing
 Plans, negotiates and executes collateral duties as assigned by Senior Restaurant
Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT
Program and Training; scheduling for servers, server assistants, bartenders and
cruise directors
 Schedules front-line staff work periods to achieve maximum payroll efficiency
Ensures that all states and local health and alcohol control requirements are met
onboard and that all employees are familiar with these requirements
 Operates all restaurant systems (PC, restaurant cost analysis software, cash
registers)

2. PLUMS HOTEL-PLUMS LANE OJIJO ROAD PARKLANDS
Front Office Manager 3/2014-09/2014
 Participated in the selection of front office personnel.
 Scheduled the front office staff.
 Supervised workload during shifts.
 Evaluated the job performance of each front office employee.
 Maintained working relationships and communicated with all departments.
 Maintained master key control.
 Verified that accurate room status information is maintained and properly
communicated.
 Resolved guest problems quickly, efficiently, and courteously.
 Monitored high balance guest and took appropriate action
Chow party Indian Restaurant
Administrative and Operations Manager 7/2013-6/2014
 In charge of inventory and stock control
 Point of Sale(POS) Management
 Ensured that employees are, at all times, attentive, friendly, helpful and courteous to all
guests managers and other employees.
 Reviewed daily front office work and activity reports generated by Night Audit.
 Reviewed Front office log book and Guest feedback forms on a daily basis.
 Maintained an organized and comprehensive filing system with documentation of
purchases, vouchering, schedules, forecasts, and reports and tracking logs.
 Performed other duties as requested by management.
 Upheld the hotels’ commitment to hospitality.
Pots and Palms Bar Restaurant
Administration Manager 04/2011-06/2013
 Managed the daily operations and distributed mails, emails from website.
 Recruited, evaluated and staffing
 Updated fixed asset register.
 Payroll preparation with statutory deductions.
 Put in policies for internal control and coordinated back and front office duties
 Event planning and scheduled conference meetings

3. Acting Food and Beverage Supervisor (ReceivedPromotion to Administration Manager)
 AssistedFoodandBeverage Managerinthe developmentof strategiesandobjectivesinorder
to ensure properplanningandmanagementof the foodandbeverage functiontosuccessfully
meetestablishedcompanygoals.
 Assistedinpreparingandmonitoringdepartmentbudgetstoensure efficientuse of laborand
otherresourcesinorderto achieve effectiveoperationof the departments.
 Responsible forunderstandingandimplementingcompanypoliciesandprocedures.
 Monitoredguestservice andsatisfactionbyinterviewingguestsandbyobservingoutletratings
inorder to make recommendationsforimprovementtomaintainhighservicestandardsanda
positive experience forguests.
 Resolvedguestconcernsorcomplaintsinordertomaintainpositive guestrelations.
 Performedspecialprojectsinbothfoodandbeverage inordertoprovide adequate assistance
to the operationwhennecessarytofurtherthe objectivesof the departmentandcompany.
 In charge of guestsbookingandreservations
Prime Stuff Ltd
Administration management Trainee 01/2010-01/2011
 Received and sent emails to clients
 Filed and stored company’s records.
 Ensured the cleanliness of the office is maintained to the highest level possible.
 Maintained the staff register and visitors’ manual register.
 Ensured proper time management by staff.
 Welcomed, received and directed guest to the right personnel and designated areas.
 Responsible for online Sales and Marketing.
Key Accomplishments
 Successfully demonstrated record of proper management duties which resulted to
promotion at Pots and Palms Bar and Restaurant
 Proven record of multi-tasking and thrive in a fast paced environment
 Gained thorough knowledge in identifying ways to streamline procedures and enhance
operations
EDUCATION
Kenya Instituteof Management- Diploma Course in management.
Kenya College of Commerce and Hospitality-Certificate Courses in Computer.
Rocky Driving School– Certified BCE Professional Driver
REFEREES
MADAM ALICE OPEE -Managing Director@ Prime-Stuff Limited (0723990329)
MR.LEE KOMORA– Manager@ Pots and Palms Bar and Restaurant (0722600606)
MR.BENSON - Manager Chow-party Indian Restaurant
PERRYS WAHINYA – Manager Pumpkins Restaurant (0719335595)