1. Kenneth Paul Pereira
Address: A-201, Mille Enclave, Orlem Marve Road, Malad (W) Mumbai 4000666444
Mob No. India: +91 9619996829
Email: kenneth.pereira85@gmail.com
CAREER PROFILE:
Marcep Inc – Mumbai, India (February 2013 – Till Date)
Designation: Project Manager
Company Description: Event Management Company
Responsibilities
 Effective corporate-mentoring programs focus on objectives such as increasing employee
productivity and engagement, retaining talent and succession planning.
 Aggressively gather information on each project to achieve quality event productions.
 Conduct research, make site visits, and find resources to help staff make decisions about
event possibilities.
 Maintaining relationship with the top fortune EPC, POWER, OIL/GAS, CHEMICAL,
AUTOMATION, FMCG, MAUNFACTURING, companies in India. Eg Reliance
industries, Tata power, MAHAGENCO, L&T, Etc.
 Assist with managing on-site production for events as necessary.
 Prepare nametags, materials, notebooks, packages, bags, registration lists, seating cards,
etc.
Achievements:
 Searched and negotiated suitable venues or locations as per the requirement and budgetary
constraints of client.
 Carried out all the functions as per legal guidelines
 Sucessfully 14/16 programmes done in various locations in India
 Inhouse programmes with the top fortune companies on their respective field

2. Firstsource Solution Ltd. Mumbai, India (June 2011 – January 2013)
Designation: Senior Customer Service Associate (Grade H1)
Company Description: Firstsource is an innovative provider of customer-centric business
process services. With a network of delivery centres spread across India, Ireland, Philippines,
Sri Lanka, UK and USA
Responsibilities:
 Meeting specific client requirements
 Assisting in resolving escalated issues
 Collections queue management
 Evaluating and Analysing team performance
 Assisting the Team Manager in improving team performance
Achievements:
 Top performance for the year 2012
 Exceed the collections for Quarter three in the year 2012
Vivid Presentation. Mumbai, India (October 2010 – May 2011)
Designation: Event Co-ordinator
Company Description: Event Management Company
Responsibilities
 Assist with negotiations for space contracts and book event space, arrange food and
beverage, order supplies and audiovisual equipment, make travel arrangements, order
event signs, and ensure appropriate décor (florals, linens, color schemes, etc.) to meet the
quality expectations of the alumni association.
 Aggressively gather information on each project to achieve quality event productions.
 Conduct research, make site visits, and find resources to help staff make decisions about
event possibilities.
 Create and revised room layouts for each event.
 Serve as liaison with vendors on event-related matters.
 Assist with managing on-site production and clean up for events as necessary.
 Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating
cards, etc
 Achievements:
 Searched and negotiated suitable venues or locations as per the requirement and budgetary
constraints of client.
 Carried out all the functions as per legal guidelines and regulations.
 Trained new and existing staff prior to the event so that all operations and duties were
executed smoothly and as per clients’ guidelines.

3. Anar Resturant (Madinat Jumeriah), Dubai - UAE (August 2008 – August 2010)
Designation: Waiter
Company Description: The name Anar is synonymous with stylish, exquisite and magical
Persian dining. This contrast is reflected in all aspects of the restaurant which is a unique
blend of tradition and innovation, and comprising of an energetic and enthusiastic team who
relish promoting the culinary excellence of Anar and Persian cuisine.
Responsibilities
 Greet guests and accompany them to their tables
 Present menus and respond any questions regarding menu items
 Serve food and beverages
 Check regularly with guests to make sure that they are enjoying their meals
 Take necessary action to resolve any complaints
 Prepare and serve specialty dishes at tables
 Inform patrons of each day specials
 Describe meal constituents and cooking methods to patrons
 Take dishes and glasses away from tables and counters
 Prepare list of overall meal costs along with sales taxes
 Stock service areas with supplies; coffee, food, tableware, and linens
 Achievements:
 In-depth knowledge of standard operating procedures of hotels and resorts
 Well-versed in presenting bill and accepting payment
 Adept at maintaining inventory of beverages and wine glassware
Intelenet Global Services. Mumbai, India (July 2007 – August 2008)
Designation: Customer Service Executive
Company Description: Intelenet Global Services is a third-party Business Process
Outsourcing (BPO) & contact center provider headquartered in Mumbai, India backed by
Blackstone Group.
Responsibilities:
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing
information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
 Fulfils requests by clarifying desired information; completing transactions; forwarding
requests.
 Keeps equipment operational by following established procedures; reporting
malfunctions.

4. Achievements:
 Exceeded targeted goal for ever month
 Assisting the Team Manager in improving team performance by contributing to team goal.
Olive Bar & Kitchen. Mumbai, India (February 2003 – May 2005)
Designation: Senior Steward in F&B
Company Description: The Olive Bar & Kitchen is a landmark restaurant in Mumbai.
Responsibilities
 Establishes effective employee relations and maintain the highest level of professionalism,
ethic and attitude towards all hotel guests, clients, heads of department and employees.
 Suggests food and beverages ~ to be well versed with the menu, method of preparation
and accompaniments.
 Cleans and polishes Glassware, China ware, hollowware and flatware.
 Maintains cleanliness at the working station and service pantry for smooth operation.
 Replenishes supply of linen and other Operating equipment.
 Keeps general appearance and maintenance of Restaurant.
 Follows correct sequence of service outlined in the Standard Operating Manual.
 Sets up tables in accordance with Restaurant policy.
 Cleans and removes dishes from the table after service is completed.
 Transports soiled dishes from dining room to kitchen and depositing them in proper
placing at the Steward area.
Achievements:
 In-depth knowledge of standard operating procedures of hotels and resorts
 Well-versed in presenting bill and accepting payment
Trafalgar Chowk. Mumbai , India (May 2002 – January 2003)
Designation: Waiter
Company Description: Restaurant in Mumbai serving Continental, Indian, Tandoori food &
beverages
Responsibilities
 Delivered food to the guests promptly and of the proper temperature
 Deposited dishes properly in the dish room
 Cleaned and set tables to restaurant standards
 Emptied trash containers
 Performed buffet set-up and replenished items
 Stocked bussing stations
 Cleaned stations and swept floors
 Assisted other restaurant personnel

5. Achievements:
 Completed my training as a waiter.
Shanghai Buzz . Mumbai, India (January 2001 – May 2002)
Designation: Waiter
Company Description: This is a Restaurant in Mumbai.
Responsibilities
 Delivered food to the guests promptly and of the proper temperature
 Deposited dishes properly in the dish room
 Cleaned and set tables to restaurant standards
 Emptied trash containers
 Performed buffet set-up and replenished items
 Stocked bussing stations
 Cleaned stations and swept floors
 Assisted other restaurant personnel
Education:
 Senior Secondary, NIOS, October 2003
 Higher Secondary appeared for NIOS
 Done a shipping course and acquired a Panama C.D.C
 The Basic Food Hygiene Certification from Boecker
 Mumbai Martine Training Institute
 Elementary First Aid Certification
 Fire Prevention and Fire Fighting Certification
 Personal Safety and Social Responsibilities Certification
 Personal Survival Techniques Certification
Skills:
 Excellent learning skills.
 Excellent command over the English Language.
 Ability to ensure integrity of services and ethical business practices.
 The ability to monitor and evaluate activities to ensure effective use of resources
allocated.
 Well versed with MS office tools.