Mohammad M. Bdeir has over 8 years of experience in hospitality management, operations, business development, marketing, and client relations. He holds a degree in hospitality management from the American Academic for Hotel Management and has worked in marketing, management, and operations roles for restaurants, event planning companies, and a telecommunications firm in Jordan. His objective is to use his skills to help an organization succeed through a win-win partnership.
1. Mohammad M. Bdeir CV
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Mohammed M. Bdeir
Mobile: 00962795675747
8 Years of rich and extensive experience in:
Hospitality Management “Catering, Conference and Events”
Operation and Administration Management
Business Development, Marketing,
Front Office and Client Relationship Management
Summary:
o Date of Birth : 1986
o Nationality : Jordanian
o Marital Status : married
o Educational Qualification : Hospitality Management – American Academic for Hotel
Management – 2008 – Grade: 80% B- “ copy of transcript attached”
o Training courses on:
o Communications Skills
o Marketing Logic
o ISO-9002: 94 Awareness Program
o Certified ISO Awareness & Quality Policy Propagation.
o Basics of Effective Selling
Objective: looking forward to spend the next years “by God Well” witha
reputed establishment where I can fully use my skills for the success of the
organization on basis of Win-Win concept
2. Mohammad M. Bdeir CV
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Experience:
Naranj Restaurant
November 2015- - Current - Job Title: Marketing and PR Manager
Major Job responsibilities:
Managing all marketing and activities related to marketing and PR.
Developing marketing strategy in line within management objectives.
Coordinating marketing campaigns with sales activities.
Overseeing marketing budget.
Planning and implementing promotional campaigns.
Manage and improve lead generation campaigns, measuring results.
Overall responsibility for brand management and corporate identity
Preparing online and print marketing campaigns.
Monitor and report on effectiveness of marketing communications.
Creating a wide range of different marketing materials.
Working closely with design agencies and assisting with new product launches.
Maintain effective internal communications to ensure that all relevant company functions
are kept informed of marketing objectives.
Analyzing potential strategic partner relationships for company marketing.
Alia Al Markazy Seafood & Fish (Alia Al Markazy)(Yildiz Palace | Restaurant &
Café)
August 2015- Current (freelancer) - Job Title: Marketing and Sales Manager
Major Job responsibilities:
Achieves marketing and sales operational objectives. Preparing and completing action
plans; resolving problems.
Accomplishes marketing and sales objectives by planning, developing, implementing,
and evaluating advertising, merchandising, and trade promotion programs; developing
field sales action plans.
Identifies marketing opportunities by identifying consumer requirements
Improves product marketability and profitability by researching, identifying, and
capitalizing on market opportunities; improving product packaging; coordinating new
product development.
Provides information by collecting, analyzing, and summarizing data and trends.
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Desert Green Restaurants Tourism (G Group)
November 2011 – August 2015 “ almost 4 years with this organization”
Job Title: General Manager – G Lounge
Additional Information:
Major Job responsibilities:
Achieve profit and customer satisfaction goals by supervising the restaurant and lounge
operations during shifts, Responsible for managing the day to day commercial operations and
ensure meeting management goals
Produce and implement a strategy for the daily operation and continued development of
the company services
Focus on the customer and seek to understand his needs
Respond to customer concerns
Work to achieve revenue and profit goal
Increase sales by coaching employees on effective sales techniques
Maximize productivity by using forecasting techniques
Build strong relationships and cooperation among coworkers, customers, and suppliers.
Achievement of customer satisfaction and loyalty goals
Achievement of employee satisfaction
Establishes own leads and build professional relationship with potential clients
Establishes an aggressive marketing strategy including advertising and selected
mailing targets.
Recruit and select employees needed to provide the management goals
Provide employees with the tools and environment they need to deliver the management
goals
Confirm daily specials and new menu additions with the executive chef
Supervise the food and beverage service provided
Inspect the restaurant and lounge areas and take appropriate steps to ensure facilities meet
management standards at all times
Work well in a team environment and motivate teams
Attend to detail and ensure work is meeting the highest standards.
Develop self and others and work to develop own capabilities and the capabilities of
others.
Share information and provide information so that coworkers, customers and suppliers
understand and can take action.
Planning and skillfully determine whether tasks should be attempted, identify the most
effective way to complete the task, and prepare to overcome expected difficulties.
4. Mohammad M. Bdeir CV
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Vanguard “ Events Managements and Security Services” - Amman
October 2009 – October 2011 - Job Title: Director ofEvents
Major Job responsibilities:
Planning and executes events. working behind-the-scenes.
Provide technical and logistical elements that help an event succeed 100%.
Coming up with original ideas for events
Agreeing budgets and timescales with the client
Researching contacts and suppliers
Negotiating prices with suppliers and contractors
Booking entertainment and any necessary equipment and supplies
Hiring and supervising contractors such as caterers and security
Marketing the event
Making sure that everything runs smoothly on the day
Develop new business opportunities, including potential customers, introducing our
services to prospective clients.
Establish customer loyalty programs, and provide huge range of marketing services.
Closing deals.
Managing the necessary business process and take full responsibilities on establishing
priorities and work to died lines
Umniah - Mobile cellular telecommunication network – GSM - Amman
November 2008 to September 2009 - Job Title: Call Center Manager
Major Job responsibilities:
o Manage customer care center to serve the clients in the best manner and build
positive and loyal customer relationships,
o Takes care of all customer requests.
o provide pioneer high quality service to customers at all times
o Act as a conduit between the Accounts Manager and the front-line team members
in the Group. (about 20 Employees).
o Control and audit the quality of work undertaken by the team members in the
Department.
o Manage Indoor support (Communicating with peoples at all levels, Technical trouble
shooting, Billing) including all help desk functions.
o Prepare weekly and monthly reports to the CEO.
o Suggest Training Programs and improve the technical skills of the executives.
o Provide post sales customer services
o Reply to all support complaints, which come via e-mail within the same day
o Escalated emergency situations to the second level engineers and follow up with
end customer
o Follow up on open tickets until problem is resolved
o Attends seminars and pass knowledge to colleagues
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Canves Restaurant – Amman
Five Star Restaurant
September 2007 to September 2008
Job Title: Supervisor
Major Job responsibilities:
Assist in running high class restaurant and dealing with staff, leading waiters team
Making sure all waiters staff are fully skilled
Keeping waiters staff motivated to provide the highest standard of service
Supervise Welcoming guests, seat them at tables, provides menu
Schedules reservations and arranges parties or special services.
Handle more than one function at a time by being well organized and caring to details
Additional Information:
o Healthy Fit
o Customer focused, have the ability to understand customer's issues.
o Expert in customer’s relationship management, creative and flexible.
o Excellent knowledge in team building, job descriptions writing and
evaluation, defines and setting long and short term objectives.
o Enthusiastic and able to work well independently or as a team member.
o Have the ability to work under stress for long hours, welling to travel for
business purposes at any time.
o Able to Learn and Implement Quickly
Hobbies:
Sports “ Daily habit in the GYM”
Swimming “once a week is a must if applicable”
Reading “ General Reading”
Playing Billiard
Travelling
Watching Movies
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Copy of transcript
Please Note that all original documents and certificates are available when
needed