Jessica N. Bailey is seeking a position that allows her to contribute to an organization's success using her experience, skills, and education. She has over 5 years of experience in customer service roles including as a receptionist, waitress, shift manager at various restaurants, and as a cashier and food preparer. She has strong computer, communication, organizational, and customer service skills.

1. Jessica N. Bailey
Cell (404) 955-4052 161 Due West Trail, Dallas, GA 30157 jbailey5269@gmail.com
Objective:
To obtain a position that will allow the opportunity to contribute to an organizations success by maximizing my experience, skills and
education.
Skills:
• Excellent computer and Microsoft Office skills
• Other skills include filing, scanning and faxing documents, scheduling, ordering supplies and inventory skills
• Accurate data entry skills, multiple phone lines, excellent organizational skills
• Excellent customer service skills, excellent verbal and written communication skills
• Able to work with deadlines, hard-worker with a can-do attitude, strong multi-tasking skills with attention to detail
• Ability to work in a fast pace environment and able to anticipate team-members needs
Experience:
5/2015-Present Receptionist, Automation Personnel Services, Kennesaw, GA
• Answer multiple phone lines
• Schedule appointments
• Excellent customer service skills and organizational skills
• Accurate data entry skills
• File, fax and scan documents
• Order office supplies
• Update spreadsheets and type letters and emails
• Excellent verbal and written communication skills
• Pre-screen applicants in person and over the phone
• Review applications and coordinate job placement for applicants
8/2014-5/2015 Waitress, Jefferson’s Restaurant, Cartersville, GA
• Greeted customers, presented menus, made recommendations and answered questions regarding food and beverages
• Provided excellent customer service
• Learned menu items and described them appropriately to customers
• Highly skilled at taking orders and relaying to kitchen and bar staff
• In-depth product knowledge of different kinds of food and beverages
• Firsthand experience with point of sale system and cash registers
• Cash handling skills
• Excellent skills in maintaining cleanliness and personal hygiene standards
• Professional and very respectful attitude
• Team-player
• Attention to detail
8/2013-5/2014 Shift Manager, Taco Bell, Cartersville, GA
• Provided excellent customer service
• Professional and very respectful attitude towards staff and customers
• Resolved disgruntled customer’s needs
• Coordinated break and meal periods for staff
• Weekly inventory counts
• Safe key holder and managed the opening and closing of the work premises
• Provided leadership to a team during a shift and delegated tasks
• Mentored and trained new employees
• Responsible for all cash management during a shift
• Prepared orders to be shipped out and ensured quality audits were completed

2. 11/2010-5/2013 Shift Manager, Starbucks, Cartersville, GA
• Provided excellent customer service
• Professional and very respectful attitude towards staff and customers
• Resolved disgruntled customer’s needs
• Coordinated break and meal periods for staff
• Weekly inventory counts
• Safe key holder and managed the opening and closing of the work premises
• Provided leadership to a team during a shift and delegated tasks
• Mentored and trained new employees
• Responsible for all cash management during a shift
• Prepared orders to be shipped out and ensured quality audits were completed
1/2010-11/2010 Sandwich Artist, Subway, Powder Springs, GA
• Provided superb customer service and greeted customers
• Took customer’s orders
• Cashier and money handling
• Prepared food
• Maintained cleanliness and personal hygiene standards
• Worked well in a team setting and independently
• Cleaned and stocked store
7/2010-1/2010 Cashier and Food Prep, McDonalds, Dallas, GA
• Provided superb customer service and greeted customers
• Took customer’s orders
• Cashier and money handling
• Prepared food
• Maintained cleanliness and personal hygiene standards
• Worked well in a team setting and independently
• Cleaned and stocked store
Education:
Graduated in 2009 from East Paulding High, Dallas, GA
References Available Upon Request